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Fully Managed / Tenant Find Service
  • paragraph

    A "Residential Property Managing Agent" is an agent or company who is responsible under an agency agreement for the maintenance and day to day management of the rental property. Not all residential properties are professionally managed, a landlord may choose to be responsible for the maintenance of the property, however, managing a rental property can be a 24/7 role. It is important tenants can contact the managing agent or landlord as required to ensure the property is maintained throughout the term.

    What service do we offer as a managing agent?

    We offer a professional comprehensive managed service which includes the following:

    Full Managed Service

    • Find a tenant & obtain referencing.

    • Prepare AST - Assured Short-hold Tenancy Agreement.

    • Collect first month's rent and deposit. Thereafter the rent will be paid direct from the tenant to the landlord's bank account.

    • Sign tenancy check-in paperwork on your behalf, with the tenant/s.

    • Landlord statement and paperwork issued by PDF within 14 days of commencement of AST.

    • NFOPP & A.R.L.A. Management Service throughout the full term - offering reassurance to our Landlords.

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    Tenant Find Service

    We also offer a comprehensive tenant find service:

    Tenant Find Service

    • Find a tenant and obtain referencing.

    • Prepare an AST

    • Collect first month's rent and deposit. Thereafter the rent will be paid direct from the tenant to the landlord's bank account.

    • Sign tenancy check-in paperwork on your behalf, with the tenant/s.

    • Landlord statement and paperwork issued by PDF within 14 days of commencement of AST.













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Service to Tenants
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    At Urban Base, we pride ourselves on offering an efficient, professional rental service to all our clients. We have dedicated and professionally trained staff, holding accreditations by national organisations, we will listen and review your needs and present you with options that best reflect your property requirements. Please do not hesitate to contact us with any query you may have relating to your letting needs - we are here to help.

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    Finding a Property - Helping us to help you

    Before you begin your search for a new home please consider the following questions:

    Where do I want to live?

    This may be city centre, local suburbs, the coast or do you need to be somewhere close to your work. If you are a newcomer to the area and unsure of where to begin, please contact us to discuss your residential needs and the most suitable area for you.

    What budget do I have to spend each month?

    Decide on a budget and try to stick to it. We have numerous properties to suit any price range and can narrow a search to identify something for you. This will reduce the number of viewings you will need to find the right property and help to save you valuable time.

    What sort of property am I looking for?

    Consider your needs and the number of people you will be living with. Do you want an apartment, a house, or potential home-share? Try to imagine where you would be most comfortable and see if we can find that ideal new home for you. Please let us know if you have pets or require parking as sometimes these may be restricted.

    When do I want to move?

    Let us know your moving plans and we will try to smooth out any potential hiccups. If you are in a hurry, please tell us and we will do everything to get you into your new home as soon as possible.

    Beginning the Search

    Register your details on our website www.urban-base.com

    We can use this information to select any potential properties that may interest you. These will be forwarded via e-mail. Likewise, please feel free to browse our website to look at any properties we currently have on offer.

    Upon you renting a property with Urban Base, you are assured of a friendly, attentive service and we pride ourselves on attending to any issues that may arise as quickly as possible, and to ensuring your stay in the property is as happy and enjoyable as possible.

    Your next property

    We hope you enjoy your tenancy and we welcome any feedback you might have in relation to your experience of our service. If you're moving to another property please contact us to see if we can help. We offer many residential services including; sales, mortgages, interior design and full property management.

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Meet the Team
  • Introduction

    Jan & Gordon Dale - Aka The Bosses!
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    Together Jan & Gordon have a passion and focus on the business that is truly infectious, with natural energy and desire to see the business grow by continuous recommendation and exceptional customer service. Their commitment has seen the business establish itself as highly regarded in the property sector, offering a diverse range of property services involved with the development and selling of luxury homes across the north east region and beyond. In their spare time they love spending time with the family, and five dogs; Monty, JoJo, Jack, Bob and Pip, not forgetting the two Indian Runner ducks - yes they are indeed a little quackers


    Our mission; an exceptional team, selling exceptional homes, with a focus on establishing excellent customer and business relationships along the way. Ordinary people with extraordinary passion for property.



  • Team Member

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    Deborah Robinson - Group Operations Manager
    Deborah joined our team back in 2007 and has more than 20 years' vast experience in the property industry. Deborah heads up the operations and accounts department, as well as management - always with a smile on her face. Outside of work Deborah is a member of an England Athletics Harrier League running club competing in many races and extremely muddy cross country runs. She has also successfully ran the Great North Run in 2018. Ain't no muddy mountain high enough for our Deborah
  • Team Member

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    Kurt Dale - General Manager
    Kurt is a key part in the family business having been on board since day one, back in 2005. Having progressed in all aspects of the family business Kurt is General Manager offering support across the region to ensure the business is operating smoothly, professionally and success is maximised. Outside of work Kurt likes to spend time with his wife and their two children and tries to get to the gym as much as possible and enjoys running.
  • Team Member

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    Chris Turner - Senior Residential Manager / Valuer
    Chris has worked successfully in the property industry now for almost 10 years and has developed a true passion in this time for seeing the region's property market grow, with a special focus on regeneration development. During his time here he has been a major figure in the development of the £15million scheme at the award winning Malings in Ouseburn, Byker, and is looking forward to next phase including Lower Steenbergs and Malmo, as well as Spillers sites - always lots of exciting projects on his desk. Football is Chris' other passion, often attending St James' Park on a Saturday afternoon.
  • Team Member

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    Gavin Burn - Residential Manager / Valuer
    Gavin began his property career in 2012 and since then has developed a passion for property whether this be residential sales and lettings, or Land and New Homes. Gavin particularly enjoys liaising with the professionals, assisting with progression of sales through to successful completion and handing the keys to the new owners. Outside of work Gavin enjoys running, spending time with his wife and following the fast-pace of Formula 1, and Lewis Hamilton's many, many race wins.
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    Chloe Angus - Residential / Office Manager
    Chloe joined the team following graduating from Northumbria University where she studied Real Estate BSc (Hons) and discovered a passion for the residential property market at home in the region and further afield in New York. With a focus on customer services, Chloe enjoys the diverse property aspects and exceptional client data base that working at urban base offers. Outside of work, Chloe enjoys spending time with family and her horses, as well as going for walks in the countryside with her beautiful Lola a Jack Russell Cross.
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    Ashley Mitchell - Residential Manager / Valuer
    Ashley is a property specialist with a decade of successful experience in the sales and lettings industry. Ashley specialises in Durham City properties as well as enjoying the wider region as a whole. A strong believer in the power of positive thinking in the workplace. Ashley has a passion for luxury cars and country pursuits, with his best friend and companion Labrador 'Brock' by his side at all times!
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    Emily Popay - Residential Manager
    Emily joined the team in 2018 with an infectious passion for property! Having a natural desire to assist buyers find their perfect home, and joining them on their journey to ensure a happy and exciting process. Emily also heads up the Social Media team maximising awareness across the many platforms of on-line client-interaction. In her spare time, Emily views show houses, and visits new homes schemes across the region - she really has a passion, some may say addiction for property. She also likes to spend time with the family walking their two dogs, as well as equestrian pursuits, riding the beautiful, Bobby a cob cross apppolossa.
  • Team Member

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    Sophie Brown - Land & New Homes Manager
    Sophie joined the Land and New Homes team in 2016, with a vast experience of working within the property market as far afield as Dubai. Sophie has managed the flagship 'Eden Field' development for Chapter Homes in Newton Aycliffe, a stunning executive development of 143 family homes. Sophie enjoys spending time with her family, and Romanian rescue-dog 'Riley' - lucky boy!
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    Danielle Huntingdon  New Homes Development Manager
    Danielle is part of the Land & New Homes sales team and heads up the Tolent Homes flagship development in Sedgefield. She is a versatile property professional, who appreciates being results-driven, thriving on her natural success. She is experienced in sales & customer service and always looking at every new opportunity to improve and enhance the customer journey and establishing the urban base brand to that of exceptional service. In Danielle's spare time she enjoys the special times with her beautiful little girl and family, and walking their little dog, Joey. As if that's not enough she also enjoys the gym and special time with friends.
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    Glynis Boult - Financial Director
    Glynis has had a very successful career in accounts, and is now part of the extended family business, offering her expertise in accounts and financial management. She is most happy with an excel spread sheet open, or a problem to solve, and is a great team asset to the whole team offering her calming support across the whole spectrum of the business. In her spare time Glynis likes to show off her knitting skills, goes to aerobics with glow-sticks, and adores chocolate - a match made in heaven
Contact us

    Title

    What our clients say!

    Testimonials from Landlords

    • Landlord Testimonial

      "I am a landlord and I use Urban Base to find suitable tenants for me. I would not use any other company. The staff are professional, friendly, helpful and go above and beyond what is expected of them. They put themselves out to keep the landlord updated with whatever is happening with the property. They provide answers and advice when necessary. I would strongly recommend them. They do a great job." (Mrs H Newcastle)
    • Landlord Testimonial

      "I would just like to say Urban Base have been excellent sorting out our rental property. They have a friendly professional team and I would definitely recommend them." (Mr N Durham)
    • Landlord Testimonial

      'I have been a client of the managed rental section Urban Base for over 10 years - excellent Customer Service and Property Management. More recently as a client with a property to sell and again excellent Customers Service - kept me updated at all stages to a successful conclusion. I would be pleased to recommend. ( Mrs B Durham) 
    Contact us

    Disclaimer

    The content on this Microsite has been uploaded by Urban Base Executive, North East. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Urban Base Executive, North East. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Urban Base Executive, North East. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Urban Base Executive, North East on 0845 6431186.


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    Selling
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      With over 30 years' industry experience as a professional property team, we understand that making the decision on whether to move or not to move, sell or not to sell, extend or even rent out can make for lifestyle if not life-changing decisions.


      Here at Urban Base, we understand this important decision, and care passionately about investing time to offer you the best advice for your property and perhaps most importantly - we invest time to get to know you! We are here to support you through the whole property sale journey, whether this is calling into our office for a coffee and chat, liaising with solicitors to ensure a smooth process, or handing over keys to the new happy owners - we are here to ensure an exemplary service is provided.



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    Buying
    • paragraph

      We understand that the process of buying a property can sometimes be daunting or maybe you are simply unsure of some of the terminology used or the legalities of buying a property. We are here to support you and offer initial and ongoing advice and support on each sale we agree, whether this be communicating regularly with all parties throughout the process, advising of chain details and updates or offering our knowledge and experience - all to make the buying process as easy for you as it possibly can be.

      We have noted below a handy 'Jargon Buster' to help you understand the meaning of words / phrases commonly used within the buying process:

      • Conveyancing:

        In law, conveyancing is the transfer of legal title of real property from one person to another, or the granting of an encumbrance such as a mortgage or a loan.

        This includes:

        Letter of Instruction

        Having decided to buy or sell a property you will need to instruct a solicitor or licensed conveyancer to transfer the legal ownership, by signing a letter of instruction. This gives your appointed representative the authority to start acting on your behalf and to collect the important information needed to buy or sell a property.

        Searches

        A local authority search is carried out at the local council in order to establish if there is any concern registered against the property, such as a compulsory purchase order, a road scheme or enforcement action for breach of planning permission. In certain areas a mining search will be undertaken to identify any mine working in the location and depending on the geological situation other searches may be necessary.

        Investigation of title and contract

        A thorough examination of the title documents is undertaken to ensure that the title is good and free from defects. A draft contract is also submitted and checked at this stage. It will outline the terms and conditions of the proposed purchase and will contain details of the seller and purchaser, full details of the property being sold, the agreed sale price and size of the deposit to be paid on the exchange.

        Exchange

        Exchange of contracts confirms your agreement to sell the property and the buyer's agreement to buy it. By this point you must ensure you are happy with all of the replies to enquiries, the survey and search results and that you have no further concerns regarding the property. You will then need to provide the conveyancer with the deposit monies. The deposit will be sent to the seller's conveyancer on exchange or held to their order pending completion. The deposit is paid so that in the event that the buyer fails to complete, the seller can forfeit the deposit (i.e. keep it), which can be used to cover abortive sale costs and the costs of re-selling the property. The deposit will usually be iro 10% of the purchase price; however, it may be less depending on your mortgage terms i.e. if you have a 95% mortgage. In this case, whilst you will put down a smaller deposit, you will still be liable for the full 10% if you are in breach of contract.

      Completion

      Congratulations! You have exchanged contracts; this means that a date for completion has been agreed between you and the seller (if you are purchasing) or between you and the buyer (if you are selling).

      Mortgage Valuation

      When you buy a house and need a mortgage, a lender will commission a mortgage valuation. The valuation advises the lender of the value of a property and of any characteristics of the property including significant defects which might affect its value as security for the proposed loan. They are not surveys, which have more detail, but are for the benefit of the lender, rather than you. The mortgage valuation involves a brief inspection (usually less than 20 minutes in length) and should not be confused with a survey. The report is for the lender and is very much a pro-forma in style and is usually only two to three pages in length. Many, but not all lenders provide a copy of the valuation report or an extract from it to their loan applicant.

      Homebuyers Report

      The homebuyers report is presented in a standard format and covers the general condition of a property being assessed. The surveyor's main objective is to give a client his professional advice following a general inspection of the accessible parts of the property. The information contained in the report should help potential buyers make a reasoned and informed judgement on whether to proceed with a purchase or to re-negotiate the price. Once the report is produced it should be read carefully and any questions should be raised with the agent or vendor as soon as possible.

      Help to Buy (HTB)

      With a Help to Buy: Equity Loan the Government lends you up to 20% of the cost of your newly built home, so you'll only need a 5% cash deposit and a 75% mortgage to make up the rest. You won't be charged loan fees on the 20% loan for the first five years of owning your home.

    Contact us

    Title

    Additional Services
    • service

      • Mortgage / Financial Services

      • Interior Design

      • 360 Virtual Tours

      • Drone Photography

      • Solicitor Panels

      • Property Management 24/7

    Contact us

    Title

    Meet the Team
    • Introduction

      image cannot be displayed

      Jan & Gordon Dale - Aka The Bosses.

      Together Jan & Gordon have a passion and focus on the business that is truly infectious, with natural energy and desire to see the business grow by continuous recommendation and exceptional customer service. Their commitment has seen the business establish itself as highly regarded in the property sector, offering a diverse range of property services involved with the development and selling of luxury homes across the north east region and beyond. In their spare time they love spending time with the family, and five dogs; Monty, JoJo, Jack, Bob and Pip, not forgetting the two Indian Runner ducks - yes they are indeed a little quackers!

      Our mission; an exceptional team, selling exceptional homes, with a focus on establishing excellent customer and business relationships along the way.



    • Team Member

      image cannot be displayed
      Deborah Robinson - Group Operations Manager
      Deborah joined our team back in 2007 and has more than 20 years' vast experience in the property industry. Deborah heads up the operations and accounts department, as well as management - always with a smile on her face. Outside of work Deborah is a member of an England Athletics Harrier League running club competing in many races and extremely muddy cross country runs. She has also successfully ran the Great North Run in 2018. Ain't no muddy mountain high enough for our Deborah.
    • Team Member

      image cannot be displayed
      Kurt Dale - General Manager
      Kurt is a key part in the family business having been on board since day one, back in 2005. Having progressed in all aspects of the family business Kurt is General Manager offering support across the region to ensure the business is operating smoothly and professionally and that success is maximised. Outside of work Kurt likes to spend time with his wife and their two children and tries to get to the gym as much as possible and enjoys running.
    • Team Member

      image cannot be displayed
      Gavin Burn - Regional Residential Manager / Valuer
      Gavin began his property career in 2012 and since then has developed a passion for property whether this be residential sales and lettings, or Land and New Homes. Gavin particularly enjoys liaising with the professionals, assisting with progression of sales through to successful completion and handing the keys to the new owners. Outside of work Gavin enjoys running, spending time with his wife and following the fast-pace of Formula 1, and Lewis Hamilton's many, many race wins.
    • Team Member

      image cannot be displayed
      Chloe Angus - Residential / Office Manager
      Chloe joined the team following graduating from Northumbria University where she studied Real Estate BSc (Hons) and discovered a passion for the residential property market at home in the region and further afield in New York. With a focus on customer services, Chloe enjoys the diverse property aspects and exceptional client data base that working at urban base offers. Outside of work, Chloe enjoys spending time with family and her horses, as well as going for walks in the countryside with her beautiful Finn a Spaniel Puppy.
    • Team Member

      image cannot be displayed
      Glynis Boult - Financial Director
      Glynis has had a very successful career in accounts, and is now part of the extended family business, offering her expertise in accounts and financial management. She is most happy with an excel spread sheet open, or a problem to solve, and is a great team asset to the whole team offering her calming support across the whole spectrum of the business. In her spare time Glynis likes to show off her knitting skills, goes to aerobics with glow-sticks, and adores chocolate - a match made in heaven
    Contact us

      Title

      What our clients say!

      Testimonials from Sellers

      • Seller Testimonial

        "We are currently in the process of buying a new home and selling our current home via Urban Base. They are an enthusiastic, efficient and friendly team of professionals who have made the process streamlined and stress free thus far. Speaking from both a vendor and buyers perspective, I would highly recommend their services." (Mr A Durham)
      • Seller Testimonial

        "Absolutely delighted with the service given by Urban Base whilst selling our home. They went above and beyond to ensure a timely sale and exceeded every aspect of expectations of customer service - highly recommended" (Mr F Newcastle)
      • Seller Testimonial

        " We just wanted to email to say how impressed and happy we are with the overall care and support Sophie and Danielle have given us through the house buying process. They have gone over and above for us, always been prompt in replying to emails and or phone calls and generally being helpful. It's a really stressful time buying a house especially when we had to move out of ours and into my husband's parents' house and they been really supportive, listened to or frustrations kept and updated regularly." (Miss P Newton Aycliffe)
      • Seller Testimonial

        'I have been a client of the managed rental section Urban Base for over 10 years - excellent Customer Service and Property Management. More recently as a client with a property to sell and again excellent Customers Service - kept me updated at all stages to a successful conclusion. I would be pleased to recommend ( Mrs B Durham) 

      Contact us

      Disclaimer

      The content on this Microsite has been uploaded by Urban Base Executive, North East. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Urban Base Executive, North East. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Urban Base Executive, North East. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Urban Base Executive, North East on 0845 6431186.


      Welcome to Urban Base Executive, North East

      Title

      Find Us

      Branch address

      61
      Saddler Street
      Durham
      DH1 3NU

      Get in touch

      Buying: 0191 687 0422  Local call rate
      Letting: 0191 687 0421  Local call rate

      Disclaimer

      The content on this Microsite has been uploaded by Urban Base Executive, North East. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Urban Base Executive, North East. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Urban Base Executive, North East. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Urban Base Executive, North East on 0845 6431186.