Warm, positive, friendly and helpful
I found the service absolutely fantastic and cannot praise Charlotte and haart highly enough and that's coming from the perspective of working in the past, and currently, with a number of other letting agents. I am pleasantly surprised to have my thoughts and feelings so valued and at how smoothly the letting of the property went; everything was made very easy for me right from the start and it made me feel entirely confident to know that things were operating in such a professional manner with regular updates, clear and transparent communication and the phone calls and emails I received from Rhys as he was so polite, informative and helpful and, again, he also made me feel valued and let me know that nothing was too much trouble for him. It was evident from all this professionalism that my property was in safe hands. Security, professionalism and transparency are especially important to me as I have had personal experience of just how risky letting a property can be and have never felt so at ease and confident with a Lettings team as I did with everyone at Dartford. Furthermore, I want to say how welcoming all the staff in the Dartford branch were to us when we came into the office and I would also like our thanks to be given to Ria, who was so warm, positive, friendly and helpful to us - it was really nice to be made so welcome and to feel that the staff were so approachable - it was evident they were working in a very positive and happy environment and, this again, made us feel confident about the team managing our properties. As for Charlotte, I cannot praise her highly enough and I have tried to express this in my comments below. Thank you, as always, Lee, for all your support and help.
Mary Tierney, May 2015