haart, East Ham - Lettings

I think you did an excellent good job. You kept me informed throughout the process. You gave me accurate information of what the tenants needed from me before moving in. You explained the process of finding and then vetting the tenants. I would most certainly give you 10/10 for the way you handled everything. Waqar Ahmed, May 2015

I would like to say that we are extremely pleased with the service that we have had so far with the haart lettings department. As first time landlords we were quite anxious about the process, but the haart lettings team put us at ease and were happy to take the time to explain all the steps involved in renting out a property. The viewings process went better than we could have possibly imagined and we had received a full asking price offer on the very first day of viewings. The haart team were extremely helpful in assisting us to acquire all the required forms in order for the tenants to move into the property.I would say the service so far that we have received from the haart lettings team has been excellent and we would certainly recommend them to anyone who is looking to rent out their property. Divyesh & Rupal Bhagani, April 2015

From start to finish haart in East Ham has been everything you would look for in a letting agent. Good all round service and found me a great tenant, thank you. John Long, February 2016

When I made an initial enquiry with Bilal by phone he took the time to give me practical and accurate information and provided me with a set of realistic expectations in terms of tenants, rental level and other such details. I also felt that haart had a speedy and efficient response time in terms of arranging viewings, showing up for a landlord meeting at short notice etc. This is helpful to landlords with other commitments. I like the fact that haart at East Ham are a long term letting agency and look to provide stable long term lets to both tenants and landlords. Zubair Ghumman, May 2015

I have found both Hakan and Bilal in East Ham to be very efficient and great to work with. They offer a highly professional letting service that I would highly recommend. M Faisal Qureshi, March 2015

Hakan, I have taken a while to provide some feedback, however, this does mean that my positive view of the tenants has been re-enforced over the past three months. I chose haart because I had a good experience several years ago with the Estate Agency side of the business. There are several competitors in the area but I felt more comfortable dealing with an established letting agent. I was pleased in the introductory meeting, that your services offered were clearly explained and set out in writing, so it was a very easy decision to use haart as a letting agent. The communications on the phone and in person were responsive and highly professional at all times. I was impressed with the marketing of the property on the website and Rightmove because this generated a lot of interest. Four prospective tenants saw the property on the first viewing day. My expectations were exceeded when and offer was received and accepted on the same day, so credit is due for your ability to find the right tenants to meet my high standards. The tenants have been there for three months and they have settled in very well. I am delighted to say that my relationship with the family is very good, and I have worked with them to improve the accommodation to an even higher standard. I will have no hesitation to use your service again and recommend to friends, family, neighbours and works colleagues. Philip Walcott, April 2015

My family and I sought to rent out our property in East Ham and opted to contact haart as the company is a recognised and reputable one. We were pleased by the prompt and regular contact received from Hakan and others at the East Ham branch both via telephone and e-mail and due to this and reasonable prices, we were happy for haart to proceed with finding tenants. haart found tenants for us within good time, however due to reference delays the tenants were unable to move in. We did have to wait for more suitable tenants to be found, but this process was quicker than expected and all references were obtained for these. Since our tenants have moved in, we have been able to contact Hakan for advice on various services such as double glazing companies and have received prompt responses. In short, we are pleased with cost, accessibility and communication, time and advice. We would like to thank haart and in particular, Hakan for providing a great service to us. We would recommend haart to others in a similar position to ourselves - Many thanks. Kaighley Wells-Britton, March 2015

We like to let you and the team know that we are extremely delighted with the excellent professional service provided. Hakan viewed, assessed, quoted and advertised our rental flat right away. Hakan and the team were so courteous, informative, efficient and professional.The flat was rented out in no time and also exceeded our expectation. The flat was rented out faster than one of the leading competitor. Hakan has also been really helpful answering queries and advice relating to the rental market. We hope haart can keep up the good work throughout the contract period. We would use haart East Ham for future rental properties and recommend to friends and family. Mr & Mrs C, June 2015

I found you to be very friendly, professional and polite. You were very reassuring both times when our tenants pulled out and managed to get someone in very quickly. I could always get hold of you either by email or phone which is also something that doesn't happen very often. I can't think of anything that you could have done better.Thank you for the fantastic service you provided Monsur and I. Ravia Alom, August 2015

I would like to thank Hakan and his team for providing a very professional service. I'm a first time landlord living outside of London. haart made things a lot easier for me by arranging the refurbishment of my flat and dealing with all requests in a very timely manner. We found a suitable tenant in good time and also achieved the rent I was hoping for. I am very happy with the service I received by haart lettings East Ham. Jiayi Cao, August 2015

Initially, I have to say, I was a bit overwhelmed by the range of services you are offering. haart offers essentially all services (estate agency, purchase, mortgage brokerage, letting) and I sailed seamlessly through from one hand to the next. I didn't know at the time that all of you are so competent and efficient. At the letting end, I was very impressed that you always seemed to have the right advice at the right time, which made the whole process so very easy for us. Many thanks for all the help I have received. Gunnar Pruessner, March 2015

I was really impressed with the level of warmth and openness that you provided. As first time landlords we had many gaps with our knowledge of letting, but, with your support and know how, we both felt that we both gained a much better understanding of the letting system and knew we were in safe hands when it came to letting our property with you. I'm sure that we will benefit greatly by sticking with haart, thanks again for all the help. Ghajinder Singh Bansal, July 2015

The service provided was certainly of a professional level. Emails and phone calls were always promptly dealt with. My property was promptly put on the market a day after photographs were taken and viewings started very soon after. It has now been nearly two months since the tenants moved in and there seems to be no issues. Some of the services offered where certainly at a premium, such as the EPC certificate as well as the inventory of stock taken but when you are in a rush to put the property on the market. Overall, a very good service. Thanks to Hakan especially for this efforts. Tim Agbetile, October 2015

We had a really positive experience with haart especially Daniel. He was gracious, followed up closely and had creative alternatives to the roadblocks and managed to overcome them. Thank you again for your service. John Long, February 2016

We are delighted with the service we got from yourself and haart. Every step was smooth and easy to understand. We were given step by step instructions every time and as a first time for us working with an estate agent, it was very helpful. I would definitely recommend haart to others! Dzhelal Aliev, February 2016

Many, many thanks for all your help in getting us such a nice house which is near to my working place and in such a short space of time. We really appreciated all of your help and we wish you good luck in the future, many thanks again. Rabiul Islam, March 2015

I just wanted to thank you for your service when helping my family and I in finding a property. From the time of the viewing and throughout the process you was very helpful, you always kept me updated and went out of your way to help my family move in. I will recommend you to all my friends and family, whether they are looking to find a property to rent or if they ever want to rent their own property. Your help is appreciated by both me and all my family. Thank you very much. Aqeel Ansar, October 2015

It was a great, quick and easy service provided by Bilal. He ensured everything at the property was ready on time for us to move in. My family and I were really happy with everything Bilal did for us and I will tell all my friends to use him. It was definitely 5* service - Thank you. Samsuddin Tipu, February 2015

I hope you had a fantastic bank holiday weekend. I would like to express how pleased I am that you were able to secure the property for us, and really appreciate all the correspondence you kept on top of whilst addressing all my queries so promptly. I'm extremely delighted with the service you provided and the efficiency with which the process was carried out and explained to me. I am also grateful that you were able to move us in on the original date stated, despite there being one or two things that needed fixing in the house. Thank you so very much Bilal. Minette Meder, September 2015