haart, Harborne

Just to thank you and the team very much for all your efforts with my house. You were all excellent at keeping me across things while trying to get it let. The tenants are in now and I think, liking their new home. I will definitely be in touch in 12 months again. Please do pass my sincere thanks to Paul and Hari too. Jo, April 2016

I just wanted to say a few comments on my experience with haart and you in particular. We decided to use haart even before we had purchased our property because of the friendly, smart and personalised service we received from Paul when we were carrying out our research. We felt that if this is how haart treats its potential customers then we would be in good hands. After we bought our property and as a first time landlord Paul made us feel confident from the very start and the service continued to get better and better. Paul advised us and guided us through the process from marketing, decor as well as re-assuring us about pricing the property which was better than what we had considered. The property was let within a week of completion. 6 months after my initial meeting with Paul and haart I can still say the same. We are now planning our next property and will defiantly be using haart and would recommend their service to all. Thanks again for everything. Sheila, January 2016

I carried out a google search for a local estate agent, haart was one of the first names to appear and I am glad that it did. From start to end I received nothing less than exceptional service from Inderpaul. I was a customer who wanted to rent my property; I have never been through this process and therefore was apprehensive; I initially had the mind-set that I will contact a number of estate agents. However, with Inderpaul's excellent interpersonal and customer service skills, he was quickly able to reassure and satisfy me that I would receive a bespoke service; he absolutely stayed true to his word! He very quickly grasped my criteria and needs and kept this at the forefront when he pursued his search and miraculously managed to commit and deliver within my specified tight timescale.I easily gathered that Inderpaul has a hectic diary however; he was always contactable and returned my messages on the same day, often out of hours. It is not often that one can claim to receive exceptional customer service but I am very pleased to say that I did on this occasion. Inderpaul is extremely professional in his approach and exceeded my expectations; he is an asset to haart and this should be acknowledged loudly. Daljit Dhillion, October 2015

As I am a new landlord I found it reassuring and comforting to be in the hands of a young and confident professional who had an in depth knowledge of the local rental market. From our initial phone call Paul was extremely professional and thorough in regards to the registering process. The conversation was concluded by meeting at the property for a market appraisal. Paul was from the outset very clear in his directive as well as appealing to my needs as a landlord. He discussed all the lettings process from start to finish very thorough and was always available to answer any questions at hours that most agents would either be having dinner or getting ready for bed. Paul always presented himself in a professional manner which was another reason that I was attracted to your services. Paul and the team at Harborne had let my property within 6 days of taking my property on and found me a quality tenant which I am over the moon with. I would strongly recommend Paul and haart to friends and family. Keep up the hard work Paul, you are a great asset to the company. Rajan Ratu, November 2015

Great service, very personable, flexible and very responsive. This is exactly what I needed as a first time landlord. I would personally recommend Minder and Paul from the Harborne branch. A great team there and I wouldn't hesitate to use them again in the future. Thanks for all your help and making the process so easy and simple. Joanne Jayerajah, April 2016

Thank you for your help and assistance in letting of my property. This is my first experience as landlord and with all it entails, and I feel fortunate I chose haart as my agent. When first seeking an agent in Harborne to market my property, I was surprised to find what appeared to be such a wide range in the quality of service provided. Generally, I found those agents that have been established in Harborne for many years to provide a lack lustre service whereas haart, who I understand to be a comparative newcomer to the area, were the polar opposite. From the initial contact, I found haart to be near faultless in their apparent keenness to provide a professional service. Telephone calls and email enquiries have been promptly and efficiently dealt with, and my overall customer experience has been excellent. Photographs taken and the marketing particulars compiled were first rate. haart were significantly better than a competitor who were also invited to market the property. Ultimately it all about a successful let. haart achieved this within 3 weeks of marketing the property, and at the monthly rent sum we were seeking. General administration from that point on has also been excellent. Thank you again and congratulations to you and your team. Jeff Fletcher, November 2015

I have found the customer service from haart fantastic. Paul has been incredibly helpful, working around me and around the clock to accommodate tenants in four of my rooms several times this year, thus he possesses punctuality. haart have proven to be very efficient and professional. The tenants in whom they have provided me with have been well suited to my house and environment. I am very happy to say I am highly satisfied with the service that haart have given me. I will continue to use haart for their effective services and recommend them for buying, selling and renting. Mrs G Kelley, June 2015

Paul, being a new landlord, haart completely and honestly guided me through the process and answered all my questions no matter how small. They made what I thought was going to be difficult and daunting actually very easy and I feel that the team worked personally on my behalf. The process could not have been smoother and that is a true result of the work, effort and personal approach that haart seem to stand for. Lucy Williams, November 2015

I wanted to say I was delighted with the service you gave in letting my apartment. The continuous updates and contact that you provided was very reassuring and, the speed with which it was let was excellent. I will definitely use haart again and will recommend you without doubt. Annie Jack, June 2015

Paul, I am writing to provide some feedback for the services provided to me regarding my rental property. This is the third time haart have found me most suitable tenants and I can truly say the service is as excellent and professional as ever. Both Paul and Harry from the Harborne branch have really been quick of the mark with their excellent marketing; so good, that they have managed to let the property almost immediately. Keep up the good work at Harborne branch, you really are a pleasure to work with, thank you so much. Thank you. Mrs K Channa, November 2015

I just wanted to say thank you for everything you have done for me; from the initial call that I made to you over a year ago you have been nothing but helpful, professional and friendly even when you are not managing agents you are always there at the other end of the phone. I hope you succeed in everything you do and grow further in the letting industry. I will always recommend haart to friends and this is completely due the way you have always helped and treated me. Keep up the good work. Rita Parmar, August 2015

I was really impressed with the service I received from haart in Harborne). Inderpaul was professional, courteous, frank and pro-active but not pushy. I was in need of a flat with little time at hand. The flat advertised by haart I was originally interested in had already several viewings booked so my chances of getting it were slim. Inderpaul suggested another property that was undergoing refurbishment in the same area which I viewed and expressed interest in. He kept me up-to-date with developments and I ended up reserving the flat. Throughout the next couple of weeks, the whole process from securing the property to collecting the keys, was very smooth. Inderpaul explained everything in detail and was always available to answer any queries, or promptly got back to me, helping also with communication with the landlord after moving in. I'm very pleased that haart are managing my flat and can recommend haart Harborne to anyone seeking rental accommodation. Many thanks for all your help and best wishes. Helen, November 2015

We were extremely happy with the service we received from haart. After visiting some other agents we were not confident that we would find the property we wanted. As soon as we arrived at haart we were greeted by you Paul who confidently reassured us that you would make it his mission to find us somewhere. Within a few hours you had found us the perfect apartment and we ended up taking it that day. The staff at haart clearly go above and beyond to help you find your dream property. Unlike the other agents we visited many of whom haven't been in contacted us yet in over 6 weeks. Paul listened to what we wanted in our new home and quickly arranged some viewings for us. Paul kept us updated throughout the process and he and Harry thoroughly explained things to us. We would definitely recommend haart and their outstanding services! Charlotte Long, October 2015

I recently went through the process of renting my first property through haart. Being my first move on my own you can imagine it was a daunting thought for me, so I could not be more grateful for the amazing service from haart and my agent, Inderpaul. As soon as I submitted an enquiry about a property through haart, Inderpaul gave me a call and was informative, clear and very helpful and personable. I spoke to a few estate agents when commencing my search for a property, but decided to pursue with haart as I felt comfortable putting my trust in their service from the word go. I was supported the entire way through by Inderpaul and felt I could ask any questions at any time. You always gave me the answer immediately and never made me feel bad for asking, no matter how silly I felt my questions were! Once I had selected a property, haart could not have been any more helpful through the tenancy process. I couldn't have asked for more from a lettings agent. haart gave me the feeling that they really care about helping you with what is a very important decision, and I couldn't recommend them more! Rebecca Brown, June 2015

I just wanted to say a big thank you for all your help during my search for a new home. After having a few bad experiences with letting agents previously, haart was truly a breath of fresh air! All the paperwork and checks were quick and easy. The service was very professional and you made sure I was kept in the loop throughout the whole process, which relieved a lot of the stress of moving. I will definitely be suggesting your services to friends and family in the future. Nichola Payne, October 2015

My dealings with you Harminder and with haart in general have been the most positive experience I've had in dealing with an estate agent. I appreciated that you were upfront and informative, even when I first called on the phone, as many agencies are vague in an attempt to get you to come in and give your details even when they don't have anything suitable. I also appreciated that you told me to come in and ask for you rather than being told to just visit the branch and that someone would help me. When you're travelling a long way to see properties for the day it means a lot to feel that someone is personally taking you seriously and taking ownership of you search. All my experiences with haart staff have been professional, friendly and helpful and I've been made to feel like a valued tenant which is much appreciated and certainly helped me feel more secure in moving to a new city. Thank you so much. Andrew McDowell, December 2015

I just wanted to contact you to show my appreciation for the service you have given to help me find a property. You have truly been exceptional and deserve mention following your consistent hard efforts. From the first communication, you showed interest in my requirements and were very efficient in arranging a viewing very quickly to suit my need & relocation date. Nothing was ever too much trouble; Unlike other agents rushing to get off the phone, not returning my calls, or implying my need was a waste of their time. Even going out of your way, for example; with suggesting to make it easier for me, to view the property travelling along with you in the company car from the haart office so there was no hassle for me to find the property in the busy city centre.So thank you very much for making the process straight forward & stress free. I believe you will continue to succeed going forward knowing your professional, efficient customer service & friendly manner. Harriet H, September 2015

Both my husband and I would like to thank you for your assistance in getting our flat in Walsall. You were aware of what we were looking for and although we wanted to be closer to Birmingham, since my husband was starting a new job, we were able to meet the requirements of month salary, required by most landlords. With this in mind, we needed to secure accommodations urgently and you were able to find us a flat that we could afford. Because we were new to the West Midlands you even went beyond your job, to show us a travel route to Birmingham city centre. You have been very professional and very friendly in your dealings with us. Because we were making such a big move, and have had such a horrid time with other agents in Birmingham while doing viewings, we very much appreciate your work ethic and your continued kindness to us. We have been telling our friends about you in Leeds, but we are also telling our new friends in the West Midlands about you. We are happy to recommend your company, but more so, you as an excellent Agent. Thanks again. Taijwatie Been, March 2016

Viewing process was straightforward and fast. Paul, we commend your patience and helpfulness in coming and picking us up when we got lost. The entire application process was very smooth and efficient all the way through. All queries were answered quickly. Collecting keys & inventory, and moving in were all done very efficiently. The house is the most perfect place I've ever lived apart from my parent's house, and I'm confident haart will manage us well. Overall, our experience with haart has been really positive. You are a group of very professional, highly experienced people, and you made this experience very low on stress. Thank you very, very much. Greg Roberts, June 2015

We would like to thank you and your team at haart for your help with our recent relocation. We wished to move in to the rental property in Harborne as quickly as possible after a house fire rendered our home in Edgbaston uninhabitable. We identified this property on your website and after speaking with you on the phone you arranged visits to view on the same day. Following clearance from our insurers, we secured the property very quickly and were able to move in within two weeks of our initial enquiry. You, and fellow staff members, were very helpful, polite and understanding at this difficult time for us and our family. We have no reservations at all in recommending the service you have provided for us to friends colleagues and family in the future. It was an all-round superb service and we would like to thank you very much indeed. Rob & Sue Church, November 2015