Easy to talk to, professional, and reassuring
We wanted to express our thanks to you and the team at Harlow haart, after the sale of our home and also purchase. We chose to sell our house with haart after buying it through you. A long chat with Cassie at the very beginning made us feel that we would be completely safe in the haart's hands. The house sold quickly and we were delighted. We had an offer accepted on a new property; again, we were thrilled. However, things got messy, resulting in us withdrawing our offer. By a stroke of luck, the owner of the property contacted haart to discuss what had happened and to look at relisting the house. haart were incredibly supportive and enabled us to proceed with our purchase. Another long chat with Cassie and we resolved what was a very upsetting situation. haart stood to make nothing from this purchase, yet the support and encouragement given to us was invaluable. Throughout the legal proceedings, we have continued to appreciate your support. Tina has worked tirelessly to chase the solicitors, liaise with the other agents and to always keep us informed. It hasn't been the simplest process and we've found ourselves frustrated and angered at times, but the staff at haart have been wonderful. Your team have always been easy to talk to, professional, reassuring, and very supportive when things have been challenging to point out; none of the difficulties we experienced were down to haart! The team have gone out of their way to help us resolve issues as they have arisen. As a result of haart's hard work and dedication, we are moving into our dream house. Thank you for helping us to make that happen. We would highly recommend haart to anyone looking to sell their home after such a positive experience with you.Please pass on our thanks to your team, however big of small part they played in the process we are thankful to you all.
Jess & Dan Ricketts, April 2016