haart, Hucknall

One particular lady I was really happy with, Maria, keeping me fully up to-date. I am very, very happy with the outcome. Happy with how she treated me, she was great, wonderful, and I would definitely recommend haart to friends and family. I do feel that she should be given praise for doing her job so well and for the way she looked after us. Ashley Whyborn, July 2015

The customer services experience was second to none especially that from Maria D Ercole who I found to be very thorough and a true consummate professional. Her manner and professionalism are truly a credit to your company. Without her advice and nurturing I feel the completion would have taken much longer. I would very much like to thank her personally and give her some recognition. Mr P Kerridge, December 2015

Having recently sold my property through you I felt I should write to give your wonderful staff a very big thank you for all their help and guidance through such a life changing time. From start to finish I was kept aware of each step of the process with regular calls or e-mails. Everyone was so helpful and very professional throughout. Thank you all so much. Liz King, July 2015

We just wanted to say a huge thank you for all your many efforts throughout the period of our sale. There have been times when the situation has been frustrating to say the least and often very stressful, particularly during the days leading to completion. Throughout it all you have remained completely focused, professional, hard-working and totally committed to achieving a successful outcome. Well done Maria, we have been most impressed. Take care and all the best. Tony & Linda Hallam, April 2016

I would like to thank haart of Hucknall and especially Maria for the fantastic service that you have provided. Right from the start Aaron and the team were friendly, efficient and professional. Maria, we really appreciated all of your hard work in ensuring our sale went through. You really did go above and beyond to help us get our completion date. haart of Hucknall is an excellent team, thank you for making the selling process run as smooth as possible. Lydia Lane, January 2016

Just wanted to say a huge thank you for all your hard work and for making our move go to plan. You really went the extra mile for us. We really couldn't have done it without you. We are so pleased we chose haart to sell our home - fantastic and professional service from start to finish and we would recommend you to everyone. Keep up the great work. Duncan & Joanna Wells, August 2015

Just a few words to thank you for your extraordinary persistence in ensuring my house sale went ahead.I feel sure that such a complicated transaction would not have reached completion if it wasn't for the energy, expertise and good humour that you displayed during this arduous process. Your insight into how best to overcome the numerous hurdles encountered was invaluable and I've certainly never experienced this quality of service from an estate agent before. Your communications, both verbally and in writing, were excellent and I always felt well informed as to exactly where in the transaction we were at, and what information you needed from me. I hope other agencies adopt the sales progressor role, as it quite clearly adds value from the customers perspective. Really grateful for your endeavours here and all the very best for the future.

To the team at haart in Hucknall, thank you so much for all your help selling my house. From start to finish I have been very impressed with the friendly and professional service I have received. I am so glad I chose haart and would not hesitate to use you again or recommend you. A special thanks to Sam for pushing the buyer to the asking price and to Maria for all her persistence in getting the sale through to completion. Vicky Elliot, August 2015

Aaron just a few words to say thank you, to you and your team, especially Maria for the successful sale of my house in Hucknall. Although there was a hiccup early on, everything, was great the second time. Your team were fantastic on everything they did. Once again thanks for everything, it's greatly appreciated. Paul Lane, November 2015

I have moved home many times and I would like to say that the level of customer service we received from haart in Hucknall was second to none by a very long way. Initially we were planning on using haart only as a comparison basis for the agent we planned to use, however we were so impressed with Holly that we cancelled the other appointments. The most surprising aspect however was Maria the sales progressor, I never realised these people existed, and she was amazing. The work she put in to pull this deal through on time; which was very important to us, was outstanding, and because of this, we would not hesitate in recommending haart in the future. Mr S Tabreham, August 2015

I left everything in the hands of haart as I was living in Spain, they were very professional in their approach to the whole process and when we hit snags they dealt with them immediately, a great service, thank you. Mr M Grant, April 2016

Dear the team at haart Hucknall, I just want to take this opportunity to say thank you so much for all your help and hard work over the past few months. You have all been superstars. At the beginning, Holly made us so enthusiastic about getting our house on the market that there was no question that we were going to entrust the job to anyone except you. Sam was so outgoing and approachable that she was a pleasure to speak to on the phone and I wish her all the best on a personal level in her future role. Later on in the process when Aaron stepped in his professional approach was reassuring when we had a few bumps in the road. Francesca was a friendly face and it was great to have a figure I could pop in and see in the High Street office. Throughout the whole process, Maria was there with her wealth of knowledge and experience to answer all the questions I could think of. For all these reasons I would absolutely recommend haart Hucknall to my friends and family whether they are about to get on the ladder or going through the whole selling and buying process. Thanks again for everything. Astra Morrison, January 2016

I wish to record my thanks for your efficiency and professionalism in handling the very smooth and trouble free sale of my property. Not only have you achieved the desired sale price but you found the correct buyer within a couple of days and continuously managed the process throughout to ensure there were no last minute hitches before completion. Best wishes and many thanks for your efforts. Mr F, March 2016

Maria, Sam & Francesca, thank you so much for all the extra help you gave us when purchasing a property from you. You went above and beyond, helping with our sale when things got a bit stuck. Thank you once again. Nicola Richardson, November 2015

From being sceptical about using a high street estate agent we were delighted when Aaron came to meet us to do a valuation on our property and we knew immediately that haart was worth paying the extra than the online estate agents. Aaron was friendly and professional and demonstrated well what we were going to get from choosing haart. Little did we know the journey we had ahead of us, as our sale fell through just a couple of days before we were due to complete. Aaron and Maria had worked hard with our difficult buyer and the journey had been rocky but I don't think any of us expected the sale to fall through. When it did, once again, Aaron was great and truly professional. We were very upset and at the time felt like taking the house off the market and staying put. After thinking about it rationally we decided to put it back up for sale and within half an hour we'd got a call from Aaron with another viewing. This followed with an offer and some negotiations and another SSTC status for us, but with another challenging buyer. Maria was great and worked hard with us to see it through to completion and I'm now sitting in our new home. We can't thank Maria and Aaron enough and although we don't intend to move again as we are hoping this is our forever home, we will highly recommend them to family and friends. Katie & Martin Davis, August 2015

Overall a very good service. Maria was very efficient and updated me regularly so please pass on my recommendation to her. I would definitely use haart again and would recommend to both friends and family. Mr J Topping, July 2015

Maria, I just wanted to say thanks for looking after my house sale since it sold. You have been excellent and have always responded to my queries and questions quickly and have kept me up to date with what is going on which has taken away a lot of the stress from the house move. All is due to complete on Thursday this week which is great so just wanted to thank you again for all of your help and efforts. Katy Pilling, August 2015

Maria, I just wanted to say thanks for helping move the house sale on with such gusto. I haven't heard from my own progressions team for several weeks, so without you keeping me in the loop and being so proactive with the trail of solicitors in the chain, I'd have been somewhat in the dark to how things were going. I would recommend haart to my friends and family without hesitation. Looking forward to meeting you next week. Julie Carr, August 2015

I just wanted to say thank you again for everything you have done for us over the last month or so. I couldn't expect anything more from you and considering you weren't directly working for us you have been outstanding. I only wish that our estate agent had shown the same attention to detail and professionalism and given us the time and information you have. I would happily recommend you and haart to anyone considering a move and would be using you myself if we ever decide to move again. Not that we will after that. John Wensley, April 2016

Maria, I would like to take this opportunity to thank you for the 5* service I have received from haart and in particular from you personally. You have kept me informed every step of the way throughout the sale and purchase of both properties. Had I have realised how professional, dedicated and friendly the staff at haart of Hucknall were, I certainly would have asked you to market the sale of my property instead of selling privately. I will definitely recommend your services to any friends and family in the future.Once again thank you for your help and support. Georgina Howes, July 2015

Just a note to say I have been very impressed with Maria, she's been a great help in sorting out the purchase of my house. She has been the main person I've communicated with; more so than my own estate agent, even though he's been great too and also approachable. Maria has been more informative than my own solicitor. I have enjoyed communicating with Maria, as she got the job done.When I said I felt that going into Hucknall to collect the keys on moving day was an added inconvenience, Maria offered to deliver the keys to me at the new house-what a great personal service, and very helpful to me I wouldn't hesitate to recommend haart, as their follow-up service is excellent. Thank you Maria, for a job well done. Julie King, August 2015

Maria, as you know moving is a very stressful time and throughout the move you have been informative and given me regular updates. Although this was more complicated due to the property I was buying being repossession you still managed my expectations and when I chased for information always gave me what I needed and if you were unable to provide the information you set the expectation and gave me the guidance I needed. I would definitely recommend people to use haart to sell their properties in the future.Thanks again for all your support. Luke Barratt, November 2015

I just wanted to say thank you so much for all your help in securing the property. It was great dealing with you as you were so efficient. You found the property, informed us about it, made the appointment to view and then negotiated our offer. So you did everything really, thank you so much. Thanks once again Francesca, if you continue the way you started you will be very successful in this property market. Our previous experience with estate agents has been that the client does all the work and when they are ready to sign, that is where the agent steps in, this was definitely not the case with you and I will definitely be recommending haart to family and friends. Lorraine Philp, April 2016

I just wanted to say a huge thank you for all your efforts with helping Simon and myself with our recent purchase in Hucknall. You have been extremely helpful and I hope this relationship will continue for many more deals in the future. Again, we are actively investing in the area and are now ready for our next purchase, so please do not hesitate to come back to me with any other properties that come on the market that match our investment strategy of HMO's. I also would like to add that although Francesca is young in age she acts like a professional and is extremely helpful. Alex Platt, August 2015