Exceptional customer service. Friendly and helpful
I just want to say how impressed we have been by the service we received from haart. From the initial enquiry, your office has been extremely professional, friendly and helpful. Charles, in particular, has been a major contributor. We had to cancel our first appointment but despite this, Charles found a space in his busy schedule for Monday. Five minutes to our meet time you courteously called to inform us that Charles was running a few minutes late due to delivery drivers blocking your car park; a very good touch and was much appreciated. Charles approached us in a very friendly and professional manner, explained the parking permit situation and guided us to the apartment. Charles had a great knowledge of the property. We were very impressed by the efficiency of his service, as he started to fill out our forms for us and discussed opportunities for us to negotiate with the landlord over the furnishings and costs. Since our meeting, Charles and your team have been helping us through the application process to make the move swifter and this we have found comforting and reassuring. Anthony and I would highly recommend your agency.After dealing with Charlie, I was quite concerned about finalising our agreement with another member of the team for the administrative side. My concerns were totally unjustified, the moment we arrived at your office we were made to feel extremely welcome and were provided with an exceptional service. Charlotte's knowledge of our needs and requirements were spot on. She had even amended the contract in advance to make the process smoother and was immediate in her response, contacting third parties when we required extra advice. A huge well done to Charles, Charlotte and all of your team for finishing off our journey with an exceptional customer experience.
Lindsey Hall, April 2016