Explained the process clearly and professionally
For professional reasons, I had to move abroad, I contacted haart about renting my house in South Woodford. We had bought the house through haart ten years before, so, it was a logical move for us to contact them first.I was very impressed when I first met Ben. He was not pushy, but instead explained clearly and professionally how the entire process works and what haart could offer. I felt comfortable with him. His attitude was so professional and knowledgeable that I decided to give haart an exclusivity contract. Ben organised a few visits in July and I met Abby, who also proved to be very efficient. After the first day of visits, we had offers exceeding the initial rent by a substantial amount. July and August I had to go abroad for 6 weeks, Ben and I kept in touch through the messaging application Whatsap. He regularly kept me informed how things were progressing. If I had a query, I could contact Ben and I would have an answer immediately or within the hour. I found this way of communicating extremely useful being abroad.Once back, Ben had organised a meeting with the tenants to sort everything out before the tenancy started 1st October. Moving abroad can be stressful, but I knew my property was in good hands with Ben. The transition went smoothly and I now live abroad, knowing that in the UK, there is a friendly and competent agent whom I can fully trust to look after my property properly. I certainly recommend Ben if anyone wants to let their property and I did, when my neighbour talked about renting her own house. I recommended she speak to Ben. I do know they met.
Christophe Saura, October 2015