Karen Potter, Southport

We would just like to thank you and your great team for all the help and advice whilst selling our property. From the fab photo's that you took, to your team keeping us informed at every stage, all of which was done in a very friendly but professional manner. If we ever move house again {which we are not!! } we would not hesitate to contact you. We would like to wish you all the best for 2013 - hope the new offices are working out! Best wishes, T & D H

I would not hesitate to recommend Karen Potter Ltd to anyone seeking to sell their home. Having been on the market for almost 6 years, Karen Potter not only found a buyer for our property within months, but also kept in touch regularly and answered all our queries promptly and efficiently. An excellent service. V & V D

Very pleased with the service you provided. Really pleased with the way you described the house and gardens which I'm sure enticed the viewers. This is the 8th house we have lived in in 60 years of marriage and your description is the best we have ever had. Thank you. M&DG

Your firm provided me with updates as to the progress of the sale as and when they occurred.Each and everyone of your colleagues were polite, and very helpful, especially when we called in. Coming from the lake District the direct contact gave me up to the minute information that I was able to pass on to my wife's family; thus keeping everyone in the picture. I would not hesitate to recommend you company to anyone wishing to buy or sell property in the Southport area. With all good wishes GST

Hi Karen, Since instructing Karen Potter's to handle the sale of my flat, I was impressed with the ongoing contact that I received. Throughout the process, even when there was nothing to report, I received regular telephone contact from the staff (namely Katherine & Lisa) to acknowledge this and discuss the situation generally. The benefit of this was that you didn't feel that you had been left in the lurch just because there happened to be no movement in the housing market at that particular time. Once an offer was put in on the flat, I was pleased with how the sales process was dealt with. I was kept appraised at every opportunity and it helped alleviate any of the pressure that you feel in situations such as these, when as soon as an offer is in, you want it finalised. All contact from the staff has been more than courteous and I don't think they could have been more helpful. Finally it was good to meet Katherine eventually when I handed the keys in. Many thanks to all at Karen Potter's for seamless assistance in this transaction. I'd have no problems with either using you again or recommending you. Kind regards, GF

Dear Karen & Colleagues, We are writing to express not only our relief but our gratitude for all your help and understanding in securing the sale of our property. You have all acted and treated us in a professional caring manner with great efficiency. We also need to thank you for listening when the stress got too much and we thought all was getting out of hand, but calmly you said it would all be ok in time, and it was, thank you. You came to us from a recommendation and we would have no hesitation in passing on our recommendation to others. R&JH

To Karen, Lisa, Diane, Kim and staff, Thank you for your professionalism from the start when Karen came out to view our property, to Lisa and staff keeping me updated on events. Thank you from D&D.P

To Karen and Team, Thankyou for putting up with us! Love A & C P x (November 2013) Karen Potter Estate agents is a breath of fresh air. From Karen's no nonsense yet witty approach, to the office staff's calming, friendly and always professional manner. The staff are fantastic and are a credit to Karen and themselves - they do truly have your best interests at heart and do not see problems only situations that need a fresh look at. From viewings to second viewings, to offers and buyers who pull out for stupid reasons! They kept this couple very calm, especially when dealing with buyers estate agents. Making glaringly obvious the differences between estate agents. I do recommend a visit to the office just to play with the lego! Nothing too much trouble. Now happily moved I cannot impress how important it is to at least have a valuation to compare to others agents. HB

Dear Karen, I would like to thank you for the smooth and efficient way you dealt with the sale of my mothers apartment. From the very start of the selling process and our first discussions, the whole experience has been totally stress free. This is down to the professional and friendly manor from both you and all of your team, and that we where consulted and kept fully informed regularly at every stage during the whole process. You and your team came highly recommended by more than one person and I would highly recommend you and your team to anybody that wants to deal with a professional company. Thank you all once again.

Karen, just a few words to thank you and your team at Karen Potter estate agents in the sale of our home. Our house was up for sale with 2 other estate agents for some considerable time ,with no results. That was when we got in touch with you, within a few months, we had a buyer. All the way through the transaction, you and your team handled the deal with great care and in a very professional manner at all times, Keeping us fully informed. I would have no hesitation to highly recommend your company to anyone selling a home in the Southport area. Kind regards T.H

Hi Karen and Team (Especially Kathryn), Thank you so much for the friendly and professional way you dealt with the sale of my property. My house was on the market for quite a while with a previous Estate Agent, during which time I had very little feedback. The sale was made more difficult as the buyer was from abroad, but you managed to deal with any problems that occurred by communicating with the buyer on several occasions. We will be more than happy to recommend Karen Potter Estate Agents in the future. Thanks again JAW

I first heard of Karen through her advert in the Visiter, when she started her business in 2010. The advert informed me of everything I needed to know regarding the sale of my property and instilled me with confidence. When I met Karen herself, she confirmed immediately that she was totally professional and that she had the ability to do an excellent job. She oozes with confidence, vitality and personality and whilst dealing with you in a businesslike manner, she never forgets the personal touch. Any time you need her she is there for you and will help you all she can to make probably one of the most traumatic times in your life run as smoothly and efficiently as possible. Her reputation speaks for itself with her sales ability as can be seen by her results in the short time she has been in her own business. Whilst she is open to discussion with you on market value I suggest you agree with her valuation, as she is spot on with her figures. This will guarantee that you get people through your door as unlike some estate agents, she will not over value your property thus ensuring that your property will sell, in a reasonable amount of time. I would recommend Karen most highly. She always gives 110% and I would like to thank her for the opportunity of working with her in selling my property.

We have known Karen for some years as she successfully sold our last house, so it was a natural choice to approach her to repeat the exercise this time. We had some intense discussions regarding pricing and Karen's positive and businesslike approach to the selling of houses soon brought us to an acceptable price at which to market the property. Whilst we expected to have to wait many months to find a successful purchaser, we were delighted when Karen advised that she had received an offer after just 6 weeks marketing. The staff at the office were first-class and the sale has proceeded to a successful exchange of contracts, with completion in a couple of weeks time. Karen Potter does what it says on her door - she sells houses! Don't go anywhere else! A&S S

Karen and the team have sold several properties on our behalf. They are simply the best agents by a mile: why? They do exactly what they say, keep you informed all the way and nothing is too much. I wouldn't dream of using anyone else. KD

Thank you ever so much! We couldn't have wished for a better estate agent. Many thanks, P.

I would like to thank everyone at Karen Potters for their assistance in selling my property. With twelve viewings in two weeks and then a sale I am delighted with your service. You kept me regularly informed about the progress of the sale and were always professional, informative and friendly. I would certainly use your services again. Many thanks P.H.

To all the fabulous team at Karen Potters's Estate Agents, Ya're Amazing!!!! Thank you all so much. Enough said! Big hugs to you all from Mr and Mrs S.

My mum is now happily settled in her bungalow and is enjoying not having to climb stairs! We were both more than happy with the service you provided in relation to the sale of her house. All your staff are courteous and professional and it was a pleasure to deal with them. I was informed each time there was a viewing and given feedback afterwards. your service has been great and your staff dealt very sensitively with my mum who was a bit stressed about the situation (and also quite deaf!). Many thanks, J.J.

We recently had occasion to use the services of Karen Potter, in the selling of our property, usually this is a stressful and worrying time. Not if you use estate agent Karen Potter and her staff. I cannot praise them too highly. From day one, with advice from Karen on what to do, to obtain a quick sale. Her staff, keeping me informed at all times,with their polite, friendly but professional manner, even when I was in Hong Kong. Karen has passed on her ability to the staff, to go the extra mile for their clients,ie Clive obtaining the gas and electric final readings for me.I do have one complaint regarding this company, a major one, that is, they are based solely in the Southport region and not the whole country. Thank you all for making the selling of our property a stress free and no worry experience. Anybody wishing to use an Estate agent in this area should contact Karen Potter and then relax. Regards to you all JM

We used Karen Potter to help sell my parents' house after they passed away. Karen and her team were not only very kind and supportive to us at a very difficult time, we also felt from the outset that they would do their best for us. They gave us honest and realistic advice about how to sell the property and the state of the local market, as well as guiding us through the ups and downs on being part of a chain. They were also proactive at every stage. We never needed to chase or felt forgotten. They were always on the phone updating us and pushing to find us a buyer. We thought they were professional throughout and couldn't recommend them highly enough. Woolfall Family, Southport

Having dealt with another well know estate agents in Southport and not being at all happy with the service, dealing with Karen Potter was like a breath of fresh air. Karen is extremely professional, friendly and efficient, as were all the other staff members I dealt with. We were also very happy with the quality of photos and marketing materials put together to sell our house. I have recommended Karen Potter to friends thinking of putting their house on the market and I will certainly use this estate agents in the future. A first class service. S.B.

To sell my house in under a week must be some sort of record. Of course all the team pulled together to vet the new buyers so there were no hitches along the way. The whole experience was very helpful, understanding and most of all, professional in every way. Thanks once again. C.B

....the service provided by Karen and her team was first class, even to the extent of chivvying up the solicitor at one stage! Again many thanks. Mr& Mrs B MBE

I've tried to think of the best part of Karen Potter The Estate Agent and it is quite simply "everything". I would not hesitate in recommending you if asked and you have always been helpful and the service has always been delivered with a smile. BF

Karen Thanks for all your work marketing my late Mum's apartment. Your team were unfailingly available, efficient, kind and supportive throughout. I've never had anything like that kind of service when selling property previously and I recommend you and yours without reservation. I'd rather have the Mummy than the money of course, so its all a bit sad. Sure she would have wanted a higher sale price, but she hasn't experienced the current market. I hope the buyers recognise they have a bargain!!! Best wishes NM

To Karen and Team, Thank you all for all your help and assistance selling our house. All the team are always extremely helpful and we would highly recommend your Estate Agents. Thank you again. IM & KR (February 2014) To Karen, Di, Kim, Nicky, Lisa, Sharon and staff at Karen Potter, Thanks a million for all the help, support, advice and kindness you have shown mw and mum in the sale of our property on Moss Lane. It has been a very traumatic time for me having to sell my Dad's ancestral home! The house was bought from Meols Hall in 1850 formerly a gamekeepers cottage!! 3 generations of my Dad's family have lived there and I was born in the front bedroom! On a happier note, I cannot thank you enough for everything you have done for me. Mum and I are looking forward to starting a new chapter in our lives. Love and best wishes K&J. p.s. YOU ARE THE BEST ESTATE AGENTS!!

I have just bought and sold through Karen Potter The Estate Agent and can only say how very happy I've been with all my dealings with them. Everyone is friendly, approachable and professional and their marketing is targeted and, as a result, effective in achieving the best results in the timescales given. I have absolutely no hesitation whatsoever in recommending Karen and her very capable team. Thank you! LH

Thank you so much for all your help, you have been amazing. Thank you from KR

The service you have provided has been excellent. You have kept us informed of any developments and there has always been someone available to deal with any enquiries we have had. Thank you. YW

It's understandable why the process of selling a property is rated as one of the top ten most stressful life events preceded by death , serious illness and divorce. Add that to an economic crisis, freezes on mortgage lending, a downturn in property prices and a wealth of apartments on the market in Southport this was going to be a very challenging task. Despite trying two other agents with little or no interest, the decision to switch to Karen Potter turned out to be "The right Move" if you'll pardon the pun. Whilst realistic about anticipated asking prices against original valuations, the team have been proactive in their approach in helping us secure a sale. Having found themselves in some "unusual" unforeseen circumstances like our experience and finding themselves caught up in the middle of some rightly anxious buyers and concerned solicitors, despite the numerous enquiries they had to deal with towards the end of the selling process they remained professional, friendly and helpful. I would recommend them highly and feel that some of their less proactive competitors could learn a lot about their customer focused approach. regards SP

It took just 5 months for Karen and the team to market our property to completion. The team are always extremely helpful and always knew what stage we were up to with our property. We thought the property was marketed really well with great photographs and a realistic price was provided. We had moved from a previous agent after 18 months of not having much success and within 2 months with Karen we had received 2 offers on our house. They are very organised with the viewings and we love the idea that both the buyer and seller get emailed confirmations each time a viewing is to take place. Karen and her team handled all our viewings which took allot of the pressure off us. We would 100% recommend Karen Potter to anyone selling a house. Thank you again, you have all been fabulous and have allowed us to buy our beautiful new home. K&I

Dear Karen, I would like to take this opportunity to thank you very much indeed for the help that you and the team have given me to sell the Flat at a time that has been very difficult for the housing market. I am actually surprised and delighted that we achieved the sale as quickly as we did considering. I know that this was largely down to your approach and the persistence of your team who also kept me fully informed throughout. It was literally a pleasure doing business with you. Please pass on my thanks to all concerned. Regards, MK

Dear Karen and staff, thank you for all the help in selling our property, we are very pleased with the service that you and your staff have provided, we will be highly recommending your services to anybody that need it, we where kept informed with everything that was happening and a quick phone call to the office and the staff where always very polite and happy to help, another big thank you kind regards, Mr and Mrs L

Dear Karen and Colleagues, Just a quick note to say thank you so much for selling our home. After almost 6 years we didn't think it was ever going to happen but since changing agents, you provided a steady stream of viewers - one of which finally decided to buy. Hurrah! Thankyou for all your hard work and for being such nice people to do business with. Mr and Mrs D

Dear Karen, Thanks to all of you who were involved in this sale. This was never going to be an easy process given how tough the market is and the circumstances being complicated by me living out of the area. Thank you for sorting as much as we could via emails. This was an enormous help and made the process so much more efficient. The regular phone calls/emails to update me on progress were timely and helpful and you never made me feel under pressure. Nor did you leave me wondering what was going on. I'm afraid estate agents get some bad press and no doubt this can be justified in some cases, but not in your case. I would not hesitate to recommend you to anyone selling a property in Southport. I wish you all the very best and good luck in a tough market. Thanks again. Kind regards, AH

" Inclusive service backed up by a professional team. Good advice at all stages and worked for benefit of client. Will be using them again" AE

Karen Potter's feel for the local housing market inspires confidence and in our experience her intuitive approach and advice has enabled our aspirations to be turned into a reality - a standing start to completion in three months, Christmas to Easter, is a worthy testimony to this. MAP Shropshire

Dear Karen, I would like the thank yourself and your staff for your professionalism from my first meeting with yourself at my parents house, which was empty as my Dad had moved into sheltered accommodation and my Mum had died some time earlier, to being kept updated usually by LIsa. Also it was a great help to us that your staff showed prospective buyers round. There was no shortage of potential buyers and several people made offers, in fact in just over a month from going up for sale we had a buyer. I would certainly recommend you to anyone wishing to sell a property. Thank you for all that yourself and your staff did for us. D&D P

Having moved in to our house 18 years before we were unaware of the active estate agents in the Southport market. We met with a number of agents and on meeting Karen were impressed with her ability to see our house as we did from the moment she first walked in the front door to the day of completion. Karen and her brilliant team were excellent throughout the whole process. Karen has built a team that is professional, able, competent, ethical focused on customer needs, accurate in their assessments, helpful, supportive and fun. The market decides on the selling price and Karen's team helps with everything else. We have recommended them to all of our friends and will continue to do so. Thank you Karen and team, Best regards SFP

Dear Karen, Karen Potter and her staff are understanding, courteous, helpful and very pro-active. I was impressed by the way they always kept me up to date with what was happening with the sale of my home and my experience of this Firm was extremely positive and I have, and will in the future, recommend them. Kind regards, PB

To Karen and all the staff, Thank you for all your help in the selling of our house. We cannot believe how quick it all happened but it really couldn't have gone any better. Best Wishes, R&H K.

We got there in the end! Many thanks for your help and all your efforts. OD & PC

Dear Karen Thank you for the service you offered and rendered. You have a very proffessionaly run office with delightful and friendly staff I found efficiency at all times. The photos' of the property were really very good.All around you did an excellent Job of selling the property for me thanks again (Your just what it says on the Tin) Regards S.W

Thank you to all the staff for the service you provided in selling our flat.At the outset we received a realistic valuation, not a figure to compliment our ideals. This realistic price enabled almost thirty viewings, before the sale was secured. There were times when we were despondent wondering if we would ever complete, however the sales team were continually positive and enthusiastic, and rightly so. It is reassuring to find a team who are professional, genuine, reliable and conscientious. Once again thank you everyone, we know that we chose the correct estate agent and would not hesitate in unreservedly recommending yourselves. Thank you. W & YS

To the Potter Trio: Karen, Steven & Carol Many thanks for steering, what could have been a disaster in a difficult market into a success in recently selling our property. Both Elizabeth and I want to wish you all success in your business development, because your hard work and client dedication can only bring you success. Warmest affection Mr & Mrs T

Living at such a great distance from the property required to be sold, my brother and I had to select a local estate agent we felt able to trust. Karen Potter presented as a person who not only proved utterly trustworthy but also very helpful in so many ways we had not really thought about. Her guidance and kindness was has been much appreciated by us. Regards C.P

Dear Karen and the team, Many thanks for selling the property for me. It was a pity I did not do it sooner, your service, updates and e-mails kept me informed and we had a buyer sooner than I expected. I found your company on the internet and placed the property with you based on sellers feedback, I was not dissapointed, living so far away we needed a reliable company and you fulfilled all that. I would certainly recommend you. Many thanks CT

Many many thanks for your help in selling our property. It has been a tough time but made easier by your support. DW & AH

Dear Karen Following the completion of the purchase of my property, I thought it appropriate to convey my thanks to you and all of your staff for the help and expertise shown to me during this stressful time. The advice I was given and the courtesy I was afforded were first class from my first visit to the office until I was handed the keys to finally complete the transaction. In an age where complaints are plenty and praise is scarce it really is a pleasure to say thank you very much to all of you for a job well done. I will certainly have no hesitation in recommending Karen Potter The Estate Agent to anyone, and wish you every success in the future. Kind regards, JH

Dear Karen Many thanks to both you and the "team" for all your help in selling my late Mother's property.... You were always prompt at informing us of viewings, feedback and offers. Selling a home is not the happiest of pastimes especially in these circumstances but I have to say thanks to all of you it turned out to be much less stressful than we anticipated and the whole process from going on the market to completion taking the relatively short time of around 11 weeks. Your advice and expertise in the market sets you apart and we are very grateful for all your help.... Wouldn't hesitate to recommend you to others.... Thank you J. & M. L. H

"I am very pleased with the service I have received from Karen Potter Estate Agents. From the beginning, Karen's dynamism and experience were clearly going to be an asset in achieving a good sale price in a short time. She also seems to have selected and trained her team well to give friendly, professional customer service. I was regularly updated about viewings and offers, through e-mails and phone calls, with an appropriate mix of the two to give a personal but not intrusive service. Having had recent contact with other Southport estate agents whilst buying a property, I am also particularly impressed with the quality of the sales particulars provided by Karen and of the company's website. A successful sale has been achieved quickly as a result of these factors; I would happily recommend Karen's services." CP

After six very long years of trying to sell my late parents apartment, appointing and terminating 3No. estate agents, getting fed up with having to contact them all the time for feedback and advice etc. I discovered that an apartment had been sold in our block by Karen Potter after a relatively short time on the market. With nothing to lose I contacted Karen and arranged a valuation in early January 2013. I found her to be very professional and knowledgeable, but of course I was sceptical as I told her "with all due respect I have heard it all before". She made a promise to me there and then that she would sell the apartment. She advised some cosmetic changes such as new floorcoverings, decoration etc. which unbelievably no other agent had. The property was marketed when the works where completed at the end of January 2013, works she organised at very competitive prices and with excellent tradesmen, and today 10th April 2013 we have completed on the sale just under the market price. I would have no hesitation in recommending Karen and her team. I did not have to contact them once as I was kept fully informed at all times. My only regret is that I was not aware of her sooner. To coin a phrase "she does what it says on the tin" F.O

Dear Karen and her Team, Thank you very much for selling our property within 1 month of putting it on the market. The advice you gave at the outset to spend some money modernising and updating the property proved absolutely correct and what was even more impressive was your help in suggesting workmen to do the work (big thanks here to Roy) and your offer to oversee the 7 week programme since I lived some distance away. From start to finish you and your Team were exemplary in your customer service with nothing being too much trouble. We would not hesitate to recommend you as the only choice when selling a house in the Southport area and we wish you and your Team all the very best for the future. Kind Regards RS and AS

Dear Karen, Now that contracts have now been exchanged, I would like to thank you and your staff for all your help over the last year. There have been many disappointments along the way, and at times I thought that I would never be able to sell the property, but you and your staff kept me going. I would particularly like to highlight Lisa Pimlot's assistance, she was always there with an encouraging word and happy outlook for the future of the sale. I doubt that I would have received the same excellent service from any other Estate Agent. Best wishes for the future of your business, BH

To Karen and her team. What can I say? There is only one estate agent to go to in Southport if you want a professional, efficient, competent service, delivered in a friendly manner by a team of people who practise exactly what they preach. Full marks all round from how to present the property to its best advantage to what would be a realistic price in the current climate and, most importantly, regularly keeping in contact and updating me even at times when nothing much was happening. It is so refreshing to meet such straight talking, reliable people in a business that notoriously does not have such an approach. You tick all the boxes - and more. Heartfelt thanks, PC

Dear Karen I would like to thank you and your team for selling my house so efficiently and speedily. My experience of estate agents in the past has been less than satisfactory, but I can honestly say you are by far the most effective, pro-active and most approachable. What a great team you have behind you, nothing was ever too much trouble, and they kept us informed all along the way. I will recommend you highly to anyone who asks me ! I wish you every success in the future. Sincere thanks again and best wishes D and J R

Dear Karen I am very pleased with the way you sold my house and did all the paperwork etc for my new bungalow. I have bought and sold many times but I have never before had the care you have shown. With all the stress of buying and selling it made it all much easier. Thank you again and the best of luck. Mrs J

Hi Karen and Team, We would like to extend our most grateful thanks to you all for your help in selling our home. Once again Karen, you provided your professional, but friendly and -most importantly - personal advice which of course we accepted willingly. Within two days of our property appearing on your website, we had two viewings booked. The first one of those was our buyer...who promptly offered the full asking price ! Six weeks later found us moving to our new home and here we are, thrilled to bits! We are happy to recommend Karen Potter Estate Agents (and have, several times now). We wish you the best of luck in your own move to Hill Street and look forward to seeing that little Smart Car in the window ! Best regards, B & G T

To Karen and all your lovely staff!! Thank you all so much for everything. You have all been so helpful and always friendly. "Karen Potters" is definately the best choice of Estate Agents. Kindest regards, D&P W

Dear Karen and the girls, Thank you all so much for your help in selling our property. Nothing was too much trouble and after every viewing you kept us up to date with events. You all dealt with the sale efficiently and kept us informed every step of the way and we would have no hesitation in recommending your Company. Thank you so much. JC

Dear Karen & Staff, We just wanted to say a big "thank you" to all of you for selling the house so quickly. The service you provided was excellent (as we both expected) and we look forward to doing business again with you in the future. J&A S

Dear Karen and the team, Just a note of thanks for all your help and assistance in selling my late Mothers flat. I have to say that it is now 2 years since I lost my Mum and after being let down by a private buyer and then two other estate agents who made lots of false promises, we have finally completed with your help. You did not go for the false claims or prices, you told it me how it was, and after re-carpeting on your advice I am now happy that the flat is finally sold. If only I had come to you first. Can I also add that your team are so friendly and helpful and nothing seems too much trouble for them, they deserve a rise :)). I would not hesitate to recommend you to anybody selling their property. I only wish I could say the same about my Solicitors. LB (November 2013) Dear Karen, Many thanks to you and your team for selling my Mum's house after she passed away. You and the team were always extremely professional, friendly and helpful, keeping me informed of progress at all stages during this difficult time for me. I would recommend you to anyone without hesitation! Regards D B

Dear all, Thank you so much for your perseverance in selling my property and achieving such a good price in a difficult market. Communication between your staff and myself has been excellent, and whoever I spoke to on the phone from your office was always up to date on the situation. I do think cream cakes are in order, but I know you are already about to receive some from another satisfied customer! With best wishes, LJ.

I just wanted to let you and Steven know how grateful we are for all your hard work and tenacity during the sale of our property. From the moment it first went on the market you handled absolutely everything for us, so that thankfully we really didn't need to lift a finger or be involved at all. This was invaluable to us at what was a very stressful and emotional time and because you regularly updated us we were reassured that you were totally committed and were doing everything possible to sell our property. I have moved house several times but have never received such a friendly and professional service from people who really care and understand and where nothing is too much trouble - a big thank you to all - you really went that one step further. With all our best wishes to you on your continuing success. Mrs S

Having found it necessary to sell a local modern flat I contacted Karen Potter and arranged for it to be viewed and marketed. Although I had to wait a little time, it was well worth it as Karen Potter gave a lot of advice and even moved furniture around so as to present a better photo. I was kept informed by text or telephone on viewers and their comments. I found the professionalism and efficiency second to none and highly recommend that you contact Karen Potter if you have a property to sell or are considering purchasing one. I don't think you will be disappointed. L.R.M

Dear Karen, I am delighted that you and your team have sold my property. I would like to take this opportunity to thank you and all your staff for their efforts in selling the property. Every member of your staff have shown great enthusiasm for their work, they have always kept me and my solicitor in touch with any developments, and have been consistently extremely pleasant in their telephone manner. It has been a pleasure to deal with them at what is a very worrying time. You can be proud of their efforts. I have, and will continue to recommend you to other people. All good wishes to you and your staff for Christmas and the New Year. AW

Having not moved house for 28 years we both feel fortunate that the house we wanted to purchase was being sold by estate agent Karen Potter. Neither of us would have had a clue which estate agent to use so it seemed appropriate to sell our house through them as well. Speaking personally I always thought that the price a house was being sold for by estate agents was a bit of a lottery-think of a number and double it!? Not so. The price we discussed and arrived at was carefully judged where we knew as sellers that we were getting a fair price AND at the same time would attract a buyer. We advertised our house in the first week of 2013(not always the best time of year-just after Christmas) and within 4 weeks of the "for sale" sign going up, had received an offer which we accepted. In turn, our offer for buying the house we had seen was also accepted. The process of buying and selling was undoubtedly helped by a friendly, efficient and most professional of staff which even included a visit from some of the office staff to see our house, so that they could give at first hand their view of our property to any prospective buyers. We as buyers/sellers cannot have asked for better customer service- which in 2013 up and down the country in various guises is not always favorable, and can thoroughly recommend Karen Potter estate agents. Yours Sincerely, B&J S

Hi Karen, Just a quick note to thank you for all the hard work put in by you and your team in selling our property. It must have been one of the first to complete from your new office in Hill Street (which looks great!!). We were amazed by how many viewings you arranged in the first two weeks that the flat was on the market and the buyers were one of these. You have always kept me fully informed by email and phone during the selling process and I have valued your advice when I have to make decisions. There is no doubt that I will recommend your services to anyone who asks and will certainly ask you to sell my house when the time comes to fulfill my wife's desire to start a new (retired) life in Dorset !! Kind Regards RD

Hi Karen, Thank you and all your staff for your help and support through what had become an extremely stressful and anxious time for me and my daughter - until we were introduced to you. Our property had been on the market for over 3 years and although we had constant viewers traipsing backward and forward through our home none were in a position to purchase. With your advice, knowledge and expertise we secured a sale within 3 weeks of marketing with your. Your staff are a credit to you, always kind, understanding and courteous and even though we were with you for a short period of time they knew us by name and the background of the matter, which made us feel secure and welcome. I know your business will grow from strength to strength, which is richly deserved due to the hard work and dedication of you and your wonderful staff. Once again thank you for everything you have done for us. Kindest regards and warm wishes, C&A T

I would have no hesitation in highly recommending Karen Potter and her team for their professional and friendly approach to selling houses. They were the only agents, who gave honest, constructive feedback on things to do, to show the house at it's best. The details were beautifully prepared and well presented. Viewings were arranged quickly, feedback was obtained promptly and was meaningful and valuable. Within weeks we had accepted an offer and Karen and her team were equally efficient in seeing the sale through to completion. Thanks to you all for sterling work. DE

Dear Karen and Team, I would just like to write a few words regarding my experiences of selling my parents home with yourselves. I found the whole team to be very professional and efficient, Karen offered advise on several occasions which was very helpful. If there were any queries these were answered very quickly and nothing seemed too much trouble. It was hard selling the family home I had known for 45 years but Karen and the team were sympathetic to my feelings which was appreciated. All the team were very friendly without being too pushy and I would not hesitate to recommend Karen Potter Estate agents to anyone I know who is thinking of selling their home. Kind Regards, JH

With regard to your professional Estate Agency services when selling my property I must say that I found you and your staff very friendly and extremely efficient and the property was sold in under three months. This was after around three years of trying to sell with three other different Agents without success. As you know there was a hitch in the proceedings which resulted in the planned completion date not being met until three days later and I was very grateful for your personal intervention to smooth over a very difficult situation with my prospective buyer. Many thanks to you all. Yours sincerely, H.C

'Our thanks to Karen Potter and her team for helping us fulfill our moving dream!' J&G W

Dear Karen Potter and Staff, Just a little note to say thank you all so much for your help. You have all been very professional and understanding of my situation and I really appreciate the time and effort you put into helping me sell the flat. We got there in the end! Best wishes to you all, Yours sincerely, JB

To Karen and Staff, Thankyou so much Karen, you and all the staff are great, very helpful and we recommend you to everyone. Best Wishes, N&C Roberts

Dear Karen, I am delighted that the sale is complete and all went according to plan. I would thoroughly recommend you to anyone who is buying or selling a property. The service that you offer is excellent from start to finish. The preliminary meeting was handled efficiently and with care and thought, given the circumstances of us selling the property. From that first moment everything was taken care of. All rooms were measured, photos were taken and we were given details promptly for us to check over. All the viewings were handled by the agents and we received feedback after each viewing by email and phone. This was almost immediate and the fact that the information was emailed, made it easier to keep a track on how many viewings there had been. We were kept up to date when several people requested 2nd viewings. We also liked the fact, that we did not have to be personally involved with the viewings, as the house was empty. As soon as an offer was made we were contacted by mobile, which meant we were never kept hanging on for news. Once an offer had been accepted, we were kept up to date with phone calls on a regular basis, right up to the point of the contracts being exchanged. We have found all the staff at Karen Potter very helpful. All were excellent and the whole experience has been made the least stressful as possible. Thank you very much again for all your help, we really do appreciate the fact that we did achieve such a quick sale. Kind regards and best wishes, Yours sincerely, CR

So I have this house I don't use............then which Estate Agent to use ???? Then it comes to my notice KAREN POTTER no less has set up on her own......... then that must be THE ONE I should choose . With years of experience and " PERSONALITY PLUS " she surely must help move the house I no longer do use . Around then she came, and with accurate aim, priced the house and suggestions did make . The "mods " I did do, and oh how she flew, for in no time at all it was SOLD . Then ably assisted by STEVEN the process did steadily move on .........and with CAROL's undoubted support the transaction it now is COMPLETE. So thanks one and all and that is not all ... 'cos a saner account will in due course follow !!!!!!!!!!!! Watch this space Prof . D NIKMAL (!)

Your service was friendly and professional and, most importantly, you listened and acted on what was said. I always felt informed at every stage and in control of what was happening. All you staff had time to speak to me and I never felt rushed or that I was a nuisence. Thank you. FG

Dear Karen Potter and the team, As I entered the sale of my late mum's flat with real trepidation: everyone I talked to told me I would be lucky to sell at all in such a depressed market. Nothing could have been further from the truth. With Karen Potter's professional expertise and friendly enthusiasm, the flat was marketed very swiftly and effectively. In a week from the property being on the website I had a viewing which later led to an offer. In fact, by the time the potential purchasers came back with their offer I had another excellent offer to consider. Given the warnings I had about the difficulties I would experience selling the flat, I was amazed at the number of viewings by potential purchasers already vetted for their ability to buy. Because Karen Potter and her team only showed the property to serious potential purchasers this meant I didn't lose time dealing with time wasters. The entire team were consistently up to date with developments on the sale process of the property - every conversation is logged on the computer which entirely avoids misunderstandings. As a stressed seller, nothing is too much trouble for the negotiators - in fact, the entire team are calm and patient and all have an intelligent approach to every query however small. There is never the feeling you are bothering the team with unnecessary queries as everyone understands and is sympathetic to the stress that buyers and sellers undergo. At the valuation stage, Karen Potter offered excellent advice on ways in which I could optimise the presentation of the flat for sale. This included minor repairs that I hadn't noticed needed doing and which once attended to made a huge difference to the look of the property. There is no doubt at all that this advice on presentation was instrumental - along with realistic pricing - in getting a rapid response leading to a sale. From the introduction of the property on the websites to completion of contracts took 5 months - just incredible - and my family are delighted I commissioned your wonderful estate agency. SM

We would like to thank Karen and all her staff for dealing with the sales of our properties in a very efficient and effective manner. We were pleased with the immediate follow up after viewings and the regular contact until the sale completed.Always found all the staff very pleasant and most helpful. Would always recommend as an agency. Mr & Mrs B

Dear Miss Potter, I wish to record my appreciation of how the recent sale of our property was conducted. In the first instance, the efforts of yourself and your staff quickly secured a prospective purchaser where other agencies had failed. As you will recall many difficulties and delays were encountered during the legal procedures and I feel sure that but for the perseverance of your office the sale would have been lost. It was most reassuring to receive regular updates of progress made and your staff are always most pleasant and efficient. I have no hesitation in recommending your services to others. Yours sincerely, BM

In what can be a stressful and at times frustrating experience, our recent house move was made all the more bearable by the help and support we received from Karen Potter Estate Agents and their team. As our buying agents, they kept us up to date with progress at every stage. Proactive and conscientious in their approach, they were ever mindful of our needs and offered advice and information throughout the process. Crucially, whoever we ended up speaking with on the phone, they were always fully appraised of the progress of our purchase, resulting in us being able to have our questions answered quickly and succinctly. Their friendly manner and genuine passion for what they do made the whole experience easier and we would have absolutely no hesitation in using Karen Potter Estate Agents when we next move house. Mr and Mrs A, Southport

"The service I have received from Karen Potter Estate Agents has been first class from start to finish. Prior to this purchase my previous experiences with Estate Agents had been incredibly underwhelming. I considered Estate Agents to be, "All the same." That said the team at Karen Potter have been responsive, personable, prompt and professional throughout the transaction - they have been a pleasure to deal with. If I was buying or selling a property I'd hope to use Karen Potter Estate Agents again." Regards, J.O

To Karen and Team, Just a short note to thank you for all your help during our recent sale and purchase. The whole team have been superb, always friendly and helpful, always acting in a highly professional manner. Our experience with the company has been first class and we would have no hesitation in recommending your services to friends and family. Thanks again, C&SL

As a buyer we found your staff extremely helpful very informative & prompt in replying when we requested information or wanted to make viewing appointments. Eric who showed us around the house on 3 occasions was an asset to your business nothing seemed to much trouble for him - very prompt & didnt make you feel like you were rushed to view. Thank you, R & C H

Thank you for your good wishes about our new home. We are very excited about our purchase and we are sure that we will be very happy there. I have to say that you and your staff have been tremendous in ensuring that our proposed purchase went ahead as quickly as possible despite some initial problems with the seller which threatened to torpedo the whole purchase process. I know your tenacity and professionalism was responsible for getting things sorted out quickly allowing our proposed purchase to proceed. We hope to complete on 2 December just five weeks after first viewing the property. I have no hesitation in saying that we will personally recommend you to any of our friends who may be considering selling their home. Good luck with the business! Best wishes, P&M B

Dear Karen, Your office staff have been extremely helpful at all times whenever I have requested information regarding my purchase. If I ever wish to sell/purchase in the future I will give you a call immediately to handle my affairs. Thank to you all especially Kim and Catherine. Kindest Regards, M.T.

I have very recently purchased a property through Karen Potter Estate Agents and found it to be a refreshingly straight forward experience. As a buy-to-let investor I regularly deal with Estate Agents. Many of the agents I have dealt with do not make it easy to view properties being very limiting when it comes to available time slots etc. I have on many occasions expressed interest in properties and never heard back from some agents. I am pleased to say that my experience with Karen Potter was very different to these other agents. They seem to have the balance right, keeping me updated about properties but not pestering or pushing, doing all that they can to make viewings possible and responding to my enquiries quickly and efficiently. When the time comes for me to sell a property I will certainly have full confidence in asking Karen Potter for their help. Many thanks, SS

To Karen, Steven & all The Team, I would like to say how professional you all are and it was first class all the way. I felt confident from the word "Go". JP

Karen, Many Thanks to You, Steven and Carol for all of your hard work. It has been a pleasure working with you all and I will be highly recommending 'KAREN POTTER THE ESTATE AGENT' to all family and friends. Regards, Mr G

Dear Karen and all at the office, Thank you for inviting me to feedback on your services. I am delighted to do so as I felt that my dealings with your office were excellent from start to finish. I see from your other feedback that I am not alone in feeling frustration with some of your competitors who made life quite difficult for me during the past 4-5 months. I'm sure their clients would be shocked to learn that their agent had misled buyers or simply not been cooperative with them, this approach doesn't sell properties in the long run. By contrast, your staff have been a pleasure to work with, consistently good communication, friendly and helpful at all times, never need chasing and aren't pushy. Eric was wonderful when showing me around properties, always punctual, helpful, great sense of humour and completely professional. The office ladies were always approachable, followed everything up, and were always able to strike the right balance between friendliness and professionalism. When selling a property, it pays to be mindful of how agents treat buyers, especially in current market conditions. Your people have the balance right. Buyers know you are working for your vendors, but it makes all the difference to be treated with courtesy and in a straightforward manner. Trust and reliability are everything in your business, and sadly, these qualities are not usually associated with estate agencies. If I were selling (or buying again!) I would have no hesitation with using your services, and I am very glad to have purchased through your office. Many thanks to all, and the very best of luck to you Karen in building your business. CK

Dear Karen & Staff (especially Katherine), I would just like to say a big thank you to you all for getting me through the purchase of my house. Everyone I spoke to in the office was always very helpful. If they said they would call me back they always did and I did not have to chase for information. I would have no hesitation in recommending your agency to anyone wishing to either sell their home or purchase through you. With thanks AH

Dear Karen Just a few lines to let you know our new abode is absolutely "A1" and we also wish to thank Steven, particularly, for all his help. It was a pleasure doing business with you and please call in when you are next in our area. Many thanks, once again. Mr & Mrs M

Dear Karen You wanted some feed back on how well you did with the sale of the above property.We were very pleased with how quickly and efficiently you dealt with the sale after we informed you that we wanted to purchase the property. We were also pleased with the way you answered all our questions on the phone and you phoned us back very quickly with answers to sort out the problems. We would like to thank you for all your help it has been greatly appreciated and all the staff we have spoken to have been very polite and helpful. Thank you and see you on Monday to collect the keys Best wishes E & S Phillips

While the staff at Karen Potter's acted at all times in the interests of the property vendors, as purchasers we were very grateful for the care and attention they extended towards us and appreciated the professional guidance and advice they provided. D & M T

I would like to say a big "Thank You" for all the help and understanding you gave when buying our property with you. There was nothing that was too much trouble. It has been some time since I have had to deal with a house purchase and, while helping my daughter, I had a few things along the way which I didn't quite know what to do, but Steven and Karen worked through the problems with me. On my last note, I would like to say it has been a stress-free time as the help was fantastic. Mrs W

I found your team very helpful and friendly. I can't thank you enough for helping me find and secure my forever home. We've done roaming! The anchors well and truly sunk! Many Thanks, KB and family