Lancaster Samms, York

The service we received from all of the staff at Lancaster Samms has been second-to-none. I wouldn't hesitate to recommend them and/or use them again. It felt as if no request would have been too much and they were always happy to help. Thank you so much for everything. Mr and Mrs Kendall, Woodthorpe

Just want to say a big thank you to the team at Lancaster Samms. One week ago we moved into our lovely new home purchased through Lancaster Samms. James was our contact and could not have been more helpful and professional, he was always available to deal with our queries and this was very helpful as we were locating from Devon to York so everything had to be conducted by telephone. Lancaster Samms certainly helped make a potentially stressful time a great deal easier. I have no hesitation in recommending them and would certainly use them in the future should the need arise.

Having just completed on the sale of our house, we cannot recommend the services of Lancaster Samms enough. Neil has been our trusty guide, ready with information, advice if required, reassurance and a friendly voice along the way. He found us a steady stream of viewers, connecting us with our buyers in less than three weeks. This was a feat in itself, as the prospective purchaser was residing overseas, and there were many emails exchanged between Neil and the buyers - who subsequently told us quite spontaneously that Neil was different from most agents, in a most positive way. Not only did Neil oversea a trouble free sale, but he has found us a lovely off plan house for our retirement in a desirable location. Neil cares about people and houses in a way we haven't encountered before, and it has been a pleasure doing business with him. Mr and Mrs Haley, Huntington

"We would very highly recommend anyone considering selling their property to use Lancaster Samms. From start to finish Elkie kept us informed. Ours was a long and difficult move as we were also building a new home. This is our fourth move and Elkie went above and beyond to help push the sale forward. She would often communicate out of hours and on her days off - you don't get service like this very often these days! True professionals, thank you Lancaster Samms". Mr and Mrs Redshaw, Stillingfleet

"We just wanted to say thank you for all of your help during our purchase. The service you and your team have offered has been incomparable. Your efficient, consistent communication has relieved a lot of stress from us at a very busy time in our lives; running a business, having a baby and buying a house is not the easiest! Not to mention how hospitable and approachable you have been during this process, nothing has been too much trouble and we really appreciate that. We will certainly recommend Lancaster Samms in future, and wish you all the best." Mr Bentnick and Miss Pickard, York.

"Neil, you truly are unique amongst Estate Agents - you actually worked very hard for your fee. Not to mention your unfailing pleasant manner and dedication to achieving a sale. We are extremely grateful for all your hard work, it has been a pleasure knowing you." Mr and Mrs Genner, York

Thank you so very much for such an outstanding service. Throughout our journey of putting our house on the market, promoting it so effectively, handling potential buyers, negotiating a great price and smoothing our pathway to the big day, you were absolutely brilliant. At every stage you were on the ball, you never let us down and you kept us fully informed. Your professionalism, optimism and friendly personalities kept us positive during a period that would otherwise have been a very stressful period. Mr J Morris, Rawcliffe

"I would like to express my sincere thanks for your assistance in the sale of my house. I found your company to be unique from any other agencies, personal, courteous, prompt and extremely professional. From the initial valuation right up until the point of sale I felt that you were in complete control and guided me through the whole process with ease. You kept me informed, gave me advice, listened to my concerns and were always contactable. I know that you will be an extremely successful agent as you have proved that already. I would like to thank you both for all your hard work and dedication and it goes without saying that I will recommend you without any hesitation" Mrs C Henderson, Poppleton

"May I take this opportunity to say how overwhelmed I have been with the service and attention to detail that you have provided during the sale of my property. Right from the outset you approached the sale with confidence and enthusiasm I have never seen before, giving me a prompt and honest appraisal of the property and explaining in detail what Lancaster Samms were able to provide. Further more you sourced and negotiated a respectable purchaser within 7 days using all your expertise gleamed from many years working in the residential property sector. I have now entrusted in Lancaster Samms to sell a further property and would highly recommend them as they have given me a huge amount of confidence in their ability to deliver in what are very testing times in a volatile property market. Great work guys and good luck for the future"Mr P Foster, Haxby Road

Just to say that every dealing with Lancaster Samms has been extremely good whilst buying my new apartment. I was allocated a specific member of staff, James, who has kept me informed every step of the way being very approachable, friendly, efficient and also a very effective communicator. I would have no hesitation in recommending Lancaster Samms to my family and friends, and using them again in the future. Thank you for making this transaction seamless. Mr and Mrs Hoy, Bootham

"I wanted thank you again for the exceptional service I received from you and your company. You made what i thought was going to be a long & arduous process happen with ease and no stress at all. The preparation and effort your team put into the sale of my property before it went on the market, the great marketing around it & the assistance with the legal aspects was outstanding and the very personal service (even down to helping me move some of my furniture!) was perfect" Miss N Irvine, Bishophill

"Neil and his team support through the sale of our property was frankly breathtaking and incredibly refreshing. Neil's personal support was constant and he managed the process of the sale all the way through to the day of completion. I honestly can't recommend this estate agent enough and if I was to sell a property in York again, I would immediately appoint Neil and his team on my behalf". Mr A Pulsford, York

Thank you to you and the team at Lancaster Samms for all your help with our move. We were recommended to you by a friend who had spoken with you over the phone when she was interested in purchasing one of your listed properties. She was very impressed with your friendly and helpful manner and suggested I come to you for the sale of my own home.I have never had such a quick and easy move. I felt totally supported by you every step of the way and I would have no hesitation in recommending you to anyone considering a move. Ms Davy, Kelfield

"Hi Elkie, we just wanted to thank you for everything you've done for us (especially considering we're not really your clients). You've consistently been the most helpful and informative of everyone we've dealt with Thanks sincerely" Charlotte Messer and Daniel Shaftoe

I would just like to thank Lancaster Samms, and Elkie in particular for the professional and caring way they conducted the sale of my house. The brochure was superb and my house went on the market on the Monday and sold on the Wednesday, with a huge amount over the asking price. I didn't even have to visit the estate agents office, Elkie came to my house and sold it for me. Great service and would recommend them to anyone. Ms Day, Rawcliffe

I would just like to say what an excellent service I received from Lancaster Samms from start to finish regarding my recent house sale. Their service was very professional throughout and nothing was too much trouble. I was constantly kept in the loop by Elkie and her friendly approach and lovely smile got me through it! I have no hesitation in recommending Lancaster Samms in the future, streets ahead of the rest. Mrs Stevens, Rawcliffe.

"Elkie genuinely went the extra mile over a sustained period for us. We had an extended sale that involved multi-faceted challenges and Elkie dealt with them all with professionalism and good cheer. Definitely to be recommended. Thank you Lancaster Samms". Mr and Mrs Cosens

We would like to thank you both for the manner in which you have conducted the sale of our home and to assure you we will, wherever possible, be making sure that the name of Lancaster Samms is the first in people's minds when they are considering a house move. From the first initial appointment to take instructions; through opportunities to input on the photographs, brochure and website details, the accompanied viewings, through to the eventual sale we never doubted we were in the best hands. We were particularly grateful that you took the time to eliminate, at an early stage, those for whom our property was unsuitable and only send those with true interest. An invaluable resource for us was that you never failed to provide an update, on each and every one, within 24 hours ensuring that we were as informed as possible regarding each of the viewings. We are sure that everyone who passes through your company will be given the same professional, courteous, friendly, accomplished and exquisite to detail service that we enjoyed and that the name of Lancaster Samms will very soon be one of the leading Agencies in York. Mr J Bird and Mrs C Chadwick, Hopgrove Lane.

"Lancaster Samms were wonderfully effective in the sale of our house, every detail was taken care of and they found us a perfect buyer - thank you to Elkie and the team". Dr and Mrs Sinclair

I cannot recommend Lancaster Samms highly enough. An extremely professional team, they did all the viewings which took a huge amount of stress away from me and allowed the property to be presented at its best. Not only that but all the team who did the viewings knew, and were focused on selling, the property. During the period between offer and completion they were constantly in touch with both sides, providing advice as necessary and ensuring that the momentum of the sale was maintained. This wasn't the first house that I have sold through Lancaster Samms and it certainly won't be the last! Ms Turpin, York

"Would highly recommend Lancaster Samms. They looked after us so well - very professional, great communication skills, very attentive towards our needs and very constructive and practical when advising us on selling our house. Big thanks again." Mr and Mrs Cameron, Fulford

"We first listed our property with another agency who promised the world. Sadly they did not deliver, and after a few weeks we took the house off the market. Six months later we placed it back on the market with Lancaster Samms. We got a thoroughly professional service with constant updates and a number of expressions of interest resulting in a quick sale. If we sell again, we will use Lancaster Samms without hesitation." Mr and Mrs P Spence, York

"The service we received selling our house with Lancaster Samms was excellent and in a different league to anyone we've dealt with before. From the first contact, nothing was too much trouble and the service was friendly, proactive and flawless. As we were selling our home remotely and living in another town we expected some challenges, but Lancaster Samms handled absolutely everything effortlessly. A first rate service." Mr and Mrs Hall, Solihull

"You handled matters from the start and we had every confidence in your recommendations and expert guidance. The first time I called the office Elkie said "we aren't trying to take over the world, we take on a small number of houses and try to do everything well". What an understatement! You have been so readily available, communicated often and your optimism, friendliness and positivity has been amazing. Thank you!" Mr and Mrs N Ridley

"This should have been a very difficult process for us as it was the sale of my mother's house, and the closing of her estate. However, we received an exceptional level of service from Elkie, who dealt with us kindly and sensitively from beginning to end. We were really touched by how personal the service was. Elkie constantly went above and beyond to make sure we were looked after - even bringing us muffins to keep us going while we cleared out the house!! We were delighted with the photos and the brochure produced for the house - they were beautifully done to a very high standard, and I'm sure contributed to the quick sale of the house. Thank you so much - your attention to detail, speed and efficiency, and all the personal touches, are deeply appreciated." Mrs Cook, Rawcliffe

I would like to thank Lancaster Samms for all their help in my move recently, James who was particularly helpful in his efforts to make the move go smoothly. They say biggest is best I would like to disagree, you get personal attention from this estate agent who are not the largest one in York but definitely the best. Mr & Mrs Norman, Wheldrake

"I can't thank Lancaster Samms enough, most especially Elkie for helping us in our home move. Every phone call was answered or promptly returned and every question answered truthfully. A move that was dragging on for us was brought swiftly to a perfect end. I would recommend Lancaster Samms as being a first class estate agent." Mr and Mrs Boyes, Huntington

"Having moved house several times in my life I can safely say that the sale of my Mother`s house by Lancaster Samms was streets, no motorways ahead of any other estate agents I have encountered!! From the very first meeting with Neil Samms I knew we were in safe hands and so it proved to be. The communication lines were excellent, the sale was completed with the minimum of fuss and he put us in touch with a very good solicitor as we live away from York. Neil has arranged items to be cleared from the house and some other items to be picked up in my absence. Going the extra mile is an often-used term and sadly many companies do not. Lancaster Samms have gone much further than that and have offered, and given, outstanding service. Very many thanks" Mr S Crawshaw, Heworth

When we decided to sell our property, Lancaster Samms were the first port of call, and that was 100% the right decision. The whole process, from instruction to photography, marketing through to completion, was unquestionably professional. You are more than your average estate agent. You provide personal service and are passionate about what you do, and ensure that the process is as stress-free as possible. Elkie was exceptionally helpful throughout the sale of our property and kept us fully updated at all times, she is responsive and proactive in making things happen. I cannot recommend you highly enough. Anyone wanting to sell in York shouldn't settle for second best opt for the 5 Star Estate Agent! Mr and Mrs Fagg

"I've moved house 11 times in my life so I've dealt with my share of estate agents. Lancaster Samms are the best I've ever dealt with." Mr and Mrs Fawcett, Escrick

Lancaster Samms are in my opinion the best Agents I have ever dealt with. Neil is professional, polite and his attention to detail is what makes him stand out. Throughout the house selling process he was always there to answer all the buyers questions and was unflappable. The sale was quickly achieved and at a good price. Simply the best. Many thanks. Mr D Elliot

A good estate agent is like gold dust - rare, hard to find but extremely valuable. Lancaster Samms are pure gold. Professional, timely, proactive, trustworthy and a million miles apart from your 'typical' estate agents. I would absolutely use them again. Special mention to Elkie, our closer, who is the Ray Donovan of the York real estate community i.e. a professional fixer. I imagine a significant number of conveyancing transactions have completed only because of her expertise in helping sellers (and buyers) navigate an often frustrating process. Mr M Peacock

Having worked with a number of estate agents over the years, we consider Lancaster Samms the gold standard. We bought a house with Elkie, who was extraordinarily dedicated, efficient and reliable throughout. We had an extremely difficult sale on our side and the chain was in danger of collapse more than once, but it was Elkie's care and attention that held everything together for us and for her clients.We are eternally grateful and would never go anywhere else now! Miss F Engineer

I was extremely impressed with Jo's approach to selling my property. She showed a thorough knowledge of her subject - asking the right questions to provide in depth and useful feedback. She kept in close contact - I never felt 'out of the loop' and best of all she sold the property!!! Well done, and thank you very much. Mrs Kennedy, York

"Lancaster Samms assisted us with the sale of my late mother's property in York in 2018. From the very first contact I was impressed with the friendly and professional service, and at all times felt like a valued client. Initially dealing with James and then Elkie, the team provided a seamless service throughout, kept us informed of progress and gave us excellent advice at key stages; and as a result we were able to secure a timely sale. Due to the circumstances this was an emotional journey for the family and we were equally supported on a personal level, by Elkie in particular, which helped ease the heartbreak of losing a much-loved family home. I cannot recommend Lancaster Samms highly enough." Mrs Dawson, York