haart, Newport

I really can't fault the service from all of you. Absolutely first class from start to finish, I can't thank you enough for all your help. Fleur Ley, March 2016

I would like to thank you and the team for finding me the perfect tenants and for the fantastic service from start to finish. Nothing was too much trouble for you and you took great interest in the renovation of the property calling at the house at the start of the project and again at the end to see the final result. I was considering not using an agent for the property letting but so glad I went with haart as you found an ideal professional couple from Scotland that would not have seen the property without your advertising. Finally thanks again for assisting me every step of the way and being on call even on a bank holiday. Nigel Bloomer, June 2016

Firstly I would like to thank you for your help in finding me a new tenant. Also, I would like to say that as always you were very professional and helpful throughout the entire process. I appreciated how you kept me up to date with any enquiries and informed me of your thoughts of any possible new tenants that were interested in my property. I was also very happy with how quickly you managed to let my property in this very competitive market. Lastly, I would like to say that I would be happy to use haart again and also that you are a credit to the company. David James, July 2016

I have absolutely no hesitation in thanking all the haart Newport letting team, Kellyanne, Ash, Zoe & Julie for all your help in managing my property and most recently in finding a new tenant. In particular Zoe who I use as my first point of call should I ever need anything. I've found her extremely responsive and friendly and she has provided me with timely help and assistance whenever I've needed it. It's also my opinion that Zoe comes across as confident when placed under pressure and is determined to find a solution and positive outcome in what can be sometimes tricky situations and there have been a few! All in all great customer service. Jamie Goode, May 2016

I want to take this opportunity to express my immense gratitude for your service. I consider myself very fortunate when two years ago, you Ashley, approached me to introduce yourself and haart. If you remember, I had a house to let, with another agency and for two months and nothing happened. When I moved the business to you I had viewings the next day. Received offers immediately and the property was occupied within the month. I was very impressed. Your agency delivered the result I needed. Honest, professional, efficient, hard-working and always friendly. Thank you very much.This culture, I have noticed continues throughout the office, with Julie, Zoe and Kelly-Ann. Head Office is the same with all my dealings with Sophie, Ruth and Nathan. You all strive to succeed. You all approach your work in an obvious; lets get this job done way. However, this approach can sadly be uncommon to find. I am delighted with all the work you have done for me. I am even more delighted that I don't have to go on looking for a good letting agency, because I have an excellent one now, see you next time one of my properties becomes available. I'll be back. Mrs C, May 2016

We have been a long-time customer of Darlows and now haart and have always valued the Newport office experience. Over the years your team has provided us with quality tenants in a timely manner. We have always been treated courteously and professionally. In recent months we have placed an additional two properties with you to manage, we can only say the service we have received has been exceptional. The first property which was a straight forward purchase you had tenants waiting to move in as soon as we completed. The second property which was a refurbishment we gave you a time scale to work to and the day the work was completed the tenants were moving in. Throughout both experiences you and your staff kept in contact to offer support and advice which we did use and valued. No matter who we spoke to on your team they treated us in exactly the same manner, friendly, professionally and enthusiastically. Kellyanne you have a quality team who are a true reflection of you; well done and thank you. Peter O'Donovan, December 2015

Thank you for your amazing and prompt delivery of the copies of the contracts we mislaid; an amazing service. Many thanks also to you, Ash and Kellyanne throughout the whole time we were seeking new tenants. You gave us advice, based on your experience, when we were considering 3 instead of 4 tenants and advice over many aspects of the letting process. The whole procedure has been handled with total efficiency and we have always been greeted by friendly people whether in person or on the phone. Many thanks again and next time we are looking for new tenants we will be looking to haart as our first choice and hope to deal with you three again in the future. Thank you so much. Sue Jeffries, March 2016

A huge thanks to the team at Newport haart in helping let our property. A special mention for Ashley who was so professional and helpful. He seemed to really care and helped make the letting process as smooth and as simple as possible. I have used haart for a number of years and will definitely continue to do so. Thank you and keep up the great work. Lee Sharma, August 2015

I just wanted to thank you and Ash and the team at haart for making the letting of my house so smooth and uncomplicated. After the first no show for the very next couple to agree to take the house was a real bonus and you obviously matched their needs very well to what I had to offer with my house. The whole process was very smooth and I am grateful for your expertise in making it as stress free as possible for me. Caroline Daly, April 2016

May I once again thank you, especially for all your assistance with the property but I would also to thank Zoe and Ashley who have been so professional and helpful. You have all; always contacted me back with any info I have asked for. It has been just excellent service from all of your at haart in Newport. Believe me, I know, it's not been easy. Thank you. Helene Prothero, March 2016

I am writing to thank Zoe for the efficient way she dealt with a property move in. The service delivery was courteous and attentive from the viewing enquiry through to tenancy agreement signing. I look forward to conducting business with Zoe and the lettings team later in the year. Thanks lettings team. James Miller, February 2016

I just wanted to email to say thank you for all your help and support from you, Ash and Julie. You have all been very professional and have take a lot of stress off the move, you have kept me informed through out the rental process and any problems or questions have been dealt with quickly and efficiently. Thank you. Clare Morgan, June 2016

I just wanted to provide you with feedback on my experience with you guys, especially you Zoe, the service was first class. All queries were promptly dealt with and the whole process went very smoothly. From my own personal experience, as I was selling a property and renting another for the first time, I was glad that the renting process went very well and was dealt with a very professional manner. Kathryn Harris, April 2016

We would both like to take this opportunity of thanking Kellyanne, Ashley and Zoe for all their help with regard to preparing the tenancy for us. We could not have wished for a better service from them. Everything was first class from the very start and we would certainly recommend their services to others. Many thanks for everything. Victoria Niinemae, May 2016

We received great professionalism from Julie she was the there to greet us for the first viewing and has given us a very professional and friendly service. Julie is very well spoken and had great customer service skills with good query handling. Thank you so much Julie. Kirandeep Kaur, May 2016

I would like to take this opportunity to thank you for you kind assistance with this property. I cover all of South Wales and deal with all the letting agencies in the area and I must say how refreshing it was to work with you. I am particularly impressed by the way in which you found solutions to stumbling blocks we encountered throughout the process, your patience, efficiency and professionalism a were much appreciated. Many thanks again and I shall look forward to renting, on behalf of my corporate clients, from you again in the future. Karen McCarthy, April 2016

I would just like to take a moment and say what a great experience I received from Zoe and the team at haart. They made my move to Newport very easy. From start to finish Zoe was always on the other end of the phone to answer any questions that popped into my head. I was able to view the property the same day I rang and then it only took a few days to sort out the paperwork. I am very happy I chose haart for my move. I would highly recommend anyone, as the service I received was of high quality. Joe Devonald, April 2016

We found the service we received from both Zoe and Ash very, very helpful. We viewed the property on the Saturday at 1:30pm and by 5:30pm had confirmation and a move in date of the following Friday just 6 days later. We were kept fully up to date with everything that was happening and everything went very smoothly. We will definitely keep haart in mind if we move in the future and will recommend to our friends. Thanks again for all your help. Ashleigh & Joseph Jones, April 2016

The staff at haart were brilliant from start to finish from the initial viewing they were pleasant, helpful and answered any questions that we had. From there on, they were quick and effective in helping us sort the fine details, they even helped us with our previous landlord. Now we have the keys we would be more than happy if we move to return and rent or buy from haart again. Thank you all. Jonathan Cook, July 2015

I just wanted to say you were nothing less than a star. You got me a viewing at such short notice and your description of me to the landlord and your advice about renting the property were faultless. Thank you so much for everything. Kevin O'Connor, June 2016

haart were extremely accommodating; no pun intended, when I was in a very tricky situation. Not only did I urgently need to find a pet friendly rental property, but I also had limited credit history having recently moved here from South Africa. Zoe was friendly and more than willing to try her best to help me. In only 5 days, she and the team at haart had managed to pull a rabbit out of the bag and produced a stunning property for me to rent and, just in a nick of time. Thank you from the bottom of my heart for all that you managed to put in place for me. Michelle Lesch, May 2016

Ash was very helpful, friendly and professional throughout the entire process. As we are both in customer service jobs, we had to say that the service from Ash was outstanding. We would definitely recommend both Ash and haart's services to friends and family and we will be passing you and your company details onto many others, we are 100% happy - Thank you. Louise Van Der Westhuizen & Sophie Donne, July 2015

Following a bad experience with another agency we were reluctant to approach others. After one online search we fell in love with another flat and approached haart. Since day one the service we've had from both Mark and Ash has been outstanding, prompt responses both via emails and telephone. Both great guys and much appreciated. Yousif Ahmed, July 2015