Alexander Lane, Hutton, Brentwood, CM13

Court & Property Solutions are an exciting and forward thinking estate agents, established by Nicholas Court MNAEA in 2007 arguably one of the toughest times in which to start an Estate Agency business. Since then the company and the team has grown significantly and risen to the forefront of the property market, focusing on a specific area within the South East. Our offices are strategically placed in the centre of Shenfield and Chelmsford allowing us excellent access to all of the surrounding areas ensuring that if a vendor, landlord, potential purchaser or tenant is looking to move they will have no problem finding Court & Co.

Our team at Court & Co work with a 'We Live Here' attitude. This means that as all of the staff live locally to our office they have a far better knowledge, understanding, expertise and love for the area where they specialise. The enthusiasm for the area where they work is obvious in the team's professionalism and genuine honesty which is vital when developing rapport and relationships with clients.

Our mission statement at Court & Co is a 'First Class Service without Compromise'; this is reflected in our energy, commitment and communication. We are continually seeking fresh and innovative strategies to successfully market and promote our clients' property which has been recognised by a number of industry standard awards including winning a Bronze Grand Prix Award and a Silver Regional Award at the prestigious Estate & Letting Agent Awards for 2009 sponsored by the Property Search Group (PSG), Globrix.com and supported by the Royal Institution of Chartered Surveyors (RICS)

We are proud to have been recognised by our customers for our excellent customer service at the 2013 estate agent awards (ESTAS) We are delighted to have been awarded the BRONZE award for the South East, giving our future customers total peace of mind of the level of service they will receive from us.

The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 600 of the UK's top estate and letting agents and suppliers to the industry. Phil Spencer, said "I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver." Agents were shortlisted in 18 regions around the country. "The ESTAS competition is about recognising the hard work agents put in every day, every week and month of the year" says Simon Brown who runs the national scheme. "So to be shortlisted is a great achievement, but to win is the highest accolade any agent can achieve".

Nicholas Court MNAEA Owner and Managing Directorr of Court & Co said "We are absolutely thrilled to be recognised at this year's ESTAS. It means so much to us as we know it's our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are."

Service

Service is the backbone of what we do. Without it, we simply would not be in business. This is not exclusive to estate agents, service is or at least should be at the core of every successful business operation. A businesses level of customer service links directly to the success and reputation of that business. What ever it is that is being provided by a company, as a customer you want to have the most pleasant, stress free & helpful experience as possible. You want to get your monies worth.

The old saying "You get what you pay for" could never be truer for the levels of service you receive from any company who you are buying a product or a service from. If you have "A Kitchens" quoting you £10,000 to refit your kitchen & "B Kitchens" quote you £6,000 for the same job, who is more likely to provide a better finish? A higher quality? The best service?

The same can be said for estate agency. If "Agent X" is going to provide you a fee of 1% inc. VAT to sell your home & "Agent Y" are going to charge 1.5% plus VAT who is going to provide the better service? For that lower fee there is no motivation for the agent to fight to keep the sale together when things go wrong, they aren't going to be able to afford to use the necessary resources, accompany all the viewings of the property, negotiate effectively or have the time needed to spend on seeing your sale through to completion.

Service is all about going the extra mile and then some for your client. Making sure that they have the best possible experience, regardless of what their needs or requirements are. Accompanying all viewings, producing high quality property particulars, negotiating for the best price, finding the right buyer, managing the sale correctly, smoothing out the bumps & making, what is for many a stressful experience, as easy to manage as possible in a profession manor. 

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