Miles Paddock, IP14

One of a very small number Estate Agents with a sales office in Stowmarket, Purbeck & Co are licensed members of Propertymark which is operated by the National Association of Estate Agents.

By choosing an Propertymark member you can be sure you are dealing with an experienced and professional agent. Membership of the Association is through formal qualification ensuring that member agents have the knowledge and experience to guide you through your property transaction as smoothly and painlessly as possible.

Operating under strict rules of conduct, members must meet certain standards relating to professional and ethical practice. Under the rules, agents are required to protect and promote their client's interests, while at all times acting in a fair and proper manner. A flexible, open-handed, value for money service is a very important requirement which Purbeck & Co identify with. When a Valuer visits your property, you will not be made to wait for a commission figure to be given while you are assessed, our commission charges are clear and are based on the price we achieve for your property, on a no sale no fee basis.

We use key property portals to promote your property and to reach the widest range of buyers. In addition, we use an experienced property photographer to ensure your property is presented at its best. We're also big fans of social media and are firm believers in its powers to connect people and share stories.

At Purbeck & Co, we pride ourselves on not being like other estate agents. Our ethos is estate agency with integrity, we are a team that works together with the customer experience at the heart of everything we do.

Seeing a house sale through to completion is a joint effort which is why Purbeck & Co rewards staff as a team. This helps keep our standards high and means that the customer experience always comes first.

We love what we do, and we want to spread that enthusiasm to our customers. Our team work hard to ensure that all of our customers have a positive experience during what we know can sometimes be a stressful period of their lives when buying and selling a property.

During the sale of a property Purbeck & Co feel it is important that all clients are given the most relevant up to date information possible. Because of the technology available today, and the public's willingness to embrace it, clients are very often aware of what is available. A heavy-handed sales approach with associated agendas is often unwelcome. If, however a client would appreciate impartial advice, staff at Purbeck & Co are happy to recommend independent local services. Clients appreciate information regarding the properties offered for sale more than anything else.

Purbeck & Co is also a Full Member and abides by TPO Codes of Practice. The Ombudsman is able to consider complaints in relation to residential sales, lettings and buying services, commercial sales and lettings, international sales and lettings, chattels auctions.