White Bear Lane, Hounslow, Middlesex, TW3

Dear Amol, Thank you so much for your thoughtful and comprehensive review. We’re truly grateful that you’ve taken the time to share your experience at Charter Place over the past two years. It’s incredibly rewarding to hear that you've enjoyed not only the design and facilities of the development but also the sense of community we aim to foster. We’re especially pleased that our building management and maintenance teams, including RAD, our Maintenance Manager, and the wider team, have met your expectations with responsive, professional service. Your recognition means a great deal to all of us. We’re also glad to know that the local area has served you well, and we especially appreciated your comment about wishing you'd known how supportive and approachable the staff would be. It's a lovely reminder of the positive impact that genuine service and care can have on the resident experience. Thank you again for being a valued part of the Charter Place community. Should you ever need anything, please don’t hesitate to reach out, we’re always here to help. Warmest regards, Valentina Cassara Community Manager

Dear Arayo, Thank you so much for taking the time to share such a thoughtful and comprehensive review of your experience at Charter Place. We are absolutely delighted to hear your kind words about our maintenance team, especially RAD. He truly is a valued member of our team, and it’s wonderful to see his hard work and dedication recognized. Your appreciation for his pleasant attitude, problem-solving abilities, and consistent support means a great deal to us all. We’re also pleased to know that you enjoy the location, amenities, and communication from our team. Feedback like yours motivates us to continue working hard to provide a high standard of service and care. We do acknowledge your concerns regarding parking availability, especially for visitors, and understand how frustrating this can be. Please know that we are continuously reviewing possible solutions to improve the experience for both residents and their guests. We also appreciate your understanding regarding incremental rent adjustments in light of inflation, and we will continue striving to ensure the value you receive reflects the cost of living here. Should you have any further concerns or suggestions, our door is always open. Your input is invaluable in helping us enhance the living experience at Charter Place. Warm regards, Valentina Cassara Community Manager

Dear Mat, Thank you so much for taking the time to share your detailed and thoughtful feedback. We truly appreciate your kind words about the design, location, and facilities, as well as your recognition of the efforts made by both the building and property management teams. Your satisfaction means a great deal to us. We also value your constructive comments regarding the durability of some design materials. Your insight is important, and we will be sure to pass this feedback along to our design and procurement teams to consider for future improvements. It’s wonderful to hear that you’ve had such a long and positive experience with the property over the past few years. We’re especially glad to know that the management team has consistently met your expectations. Regarding your suggestion to add a swing for children, thank you! We’re always looking for ways to enhance the living experience for families and will certainly take this into consideration during upcoming reviews of the communal areas. We also appreciate your comments about the local area, particularly your thoughts on recycling and community empathy. We agree that education and mutual respect can make a real difference, and we will continue to support initiatives that promote a cleaner and more compassionate environment. If there’s anything further we can do to support you, please don’t hesitate to reach out. Warm regards, Valentina Cassara Community Manager