London Road, Hounslow, Middlesex, TW3

Dear Rahul, Thank you so much for taking the time to share such a detailed and thoughtful review. We truly appreciate your kind words about the overall design of the development, the quality of the communal spaces, and your positive experience with both the building and property management teams. We’re especially pleased to hear that you find the environment welcoming and well-maintained, and that our team has been supportive and responsive when issues have arisen. Your constructive feedback regarding communication consistency and occasional delays with more complex matters is equally valuable to us. We are continuously working to improve our processes, and your comments help us identify where we can further enhance the resident experience. Clear and timely communication remains a priority for us, and we will take your suggestions on board to help strengthen this area. We're also glad to hear your perspective on the wider local area, from the convenience of nearby shops and green spaces to the generally reliable transport links. Your insights about parking and peak-hour congestion are helpful not only for us, but also for future residents considering making this their home. Finally, we're grateful for your recommendation and your acknowledgement of our team's professionalism. It means a lot to us that you feel supported and safe in the community. Should you have any further suggestions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help. Wishing you continued comfort and enjoyment in your home. Warm regards, Valentina

Dear Chandrani, Thank you very much for taking the time to share your feedback. We truly appreciate your thoughtful and constructive comments, as well as your kind words about the prompt support provided by our maintenance team, especially Sorin, who will be pleased to hear your appreciation. We’re glad to hear that you find the location convenient and that the proximity to public transport, shops, and schools adds value to your daily life. It’s also encouraging to know that you would recommend your landlord, this means a great deal to us. Regarding your suggestions about indoor recreational facilities such as a play area, TT table, swimming pool, and sauna, we agree that these would be wonderful additions. While there are certain limitations within the existing structure, we will certainly take these suggestions on board as we continue to explore opportunities to enhance the living experience for our residents, even if on a paid-service basis. We also take your concerns about security very seriously. Tailgating and unauthorised access to restricted areas like the garage roof are strictly against community policies. We are already reviewing additional measures to reinforce site security and will continue working closely with our on-site team and security provider to ensure the safety and comfort of all residents. Your observations are valuable in helping us address these matters more proactively. Finally, we acknowledge your comment about the fixed electricity supplier. While this arrangement is often put in place to manage service reliability and efficiency, we understand it can be a point of concern for some residents, and we will continue to evaluate how such services are managed moving forward. Thank you once again for your feedback and ongoing support. Should you have any further concerns or suggestions, please don’t hesitate to reach out. We’re here to help. Warm regards, Valentina

Dear Garima, Thank you so much for taking the time to share such a thoughtful and detailed review. We are absolutely delighted to hear that you enjoyed your stay and appreciated the design of our co-working, dining, and social spaces. It's wonderful to know that the location, amenities, and surrounding area all contributed positively to your living experience, especially the peaceful walks around the bay and the convenience of having everything close by. Your kind words about our maintenance team and building management truly mean a lot. We take great pride in delivering prompt, professional, and resident-focused service, and it’s incredibly rewarding to know that this made your experience hassle-free and enjoyable. We’re also grateful for your feedback on the home tour and the overall onboarding process, ensuring residents feel informed and welcomed from the very beginning is one of our key priorities. It has been a pleasure having you as part of the community, and we sincerely thank you for recommending us so highly. Thank you! Warm regards, Valentina

Dear Mumu, Thank you so much for taking the time to share your feedback. We’re really pleased to hear that our maintenance team was able to assist you promptly and efficiently, your kind words about their responsiveness and professionalism are greatly appreciated and will be shared with the team. We also appreciate your constructive comments regarding the pre-move-in condition of the property. While we always aim to carry out thorough inspections before a new tenancy begins, we understand how important it is for everything to be in perfect order from day one. Your feedback is valuable and will certainly help us improve our internal processes to ensure an even smoother move-in experience for future residents. It’s wonderful to hear that you’re enjoying the convenience of the location and the easy access to nearby shops, we’re glad this has been a positive part of your living experience. Once again, thank you for your thoughtful review and for recommending us. Should you have any further suggestions or need any assistance in the future, please don’t hesitate to get in touch, we’re always here to help. Warm regards, Valentina

Dear Fatema, Thank you so much for your kind and thoughtful review. We’re delighted to hear that your overall experience has been a positive one, and we’re especially pleased that Rad and Sorin were able to assist you quickly and efficiently. Your recognition of their work is truly appreciated, and I will be sure to pass on your kind words to both of them. We also value your constructive feedback regarding the pre-move-in inspection process. While we do our best to ensure each property is thoroughly checked before new tenancies begin, we acknowledge that there’s always room for improvement. Your suggestion to pay closer attention to minor wear and tear and interior details is noted, and we’ll certainly work on refining this aspect of our process moving forward. It’s great to know that you’re enjoying the convenience of the location, particularly the excellent transport links and nearby shopping options, these are certainly some of the key benefits of the area. Thank you again for taking the time to share your experience and for recommending us. If there’s anything more we can assist you with at any time, please don’t hesitate to reach out. Wishing you all the best in your new home! Warm regards, Valentina