Fizzy Walthamstow, 5D Blackhorse Lane, Walthamstow, E17 6DS

Lovely Building, Terrible Management

I lived here for 4 years. When I first moved in, the staff were friendly, maintenance team were quick to attend and living here was enjoyable. Within the last year, things have declined dramatically. We had a maintenance issue and reported this, staff came over to fix the recurring issue but did not realise I was home and went on to talk about my flat mate in a derogatory and misogynistic manner, not knowing I could hear everything they were saying. The old property manager did do what she could to rectify the issue but it shouldn’t have occurred in the first place. Within the last year I had to report a lot of maintenance problems, such as faulty sliding wardrobe doors, washing machine, dishwasher, tap water running black, faulty toilet seat. These have all taken too long to be addressed and we’ve been made to feel like a burden for reporting them. Some of these issues were never actually fixed, the wardrobe door needed replacing but they kept fitting it back onto the track, which would last a week at most, before falling off again. This was never fixed to a satisfactory state. The toilet seat was also never fixed. The water running black took far too long to fix and we were blamed for the issue, when in fact it was a nail that had been left in the pipes and rusted. I reported a leak in the flat. I submitted this request as soon as it occurred. I could not run the dishwasher or use the kitchen sink as it caused water to pour out from the cupboard and all over the kitchen floor. I submitted the request twice and called the concierge about it twice and it took more than a week for someone to even come and look at it. When they eventually came out, it was a simple fix that took no more than 5 minutes. This left us unable to use most of the kitchen equipment for more than a week. Aside from maintenance issues, the staff when I first moved in were really friendly and welcoming and couldn’t do enough to help you. The staff now don’t even acknowledge your presence and asking them for help takes at least a week for a response and makes you feel like an inconvenience. For example, asking for a meter reading takes far too long and this is not something we can do for ourselves. There used to be an open door policy on the managers office so that any resident with a concern could speak to someone. Now they permanently have a sign reading “meeting in progress”. Trying to get in touch with anyone is really difficult, you have to send multiple emails and still wait for days on end for a reply and the phone is very rarely answered. My tenancy ended in June and I couldn’t wait to move out. When we did move out, we found out that our deposit had not been protected correctly. Property management and administration is very poor. For the final year of living there, the property managers had set up an incorrect standing order, meaning that we ended up owing over £700 in rent arrears. A new community manager took over in my last year of tenancy. He was apologetic for the issues we had faced at first but then became rude when we told him about our deposit not being protected correctly. Whilst trying to sort this issue, we were actively ignored. I sent several emails and called numerous times. I know I was being ignored as my calls from the phone number registered to the apartment went unanswered, but when I called from another number immediately after, this was picked up. The assistant manager ignores emails for weeks on end, I sent 3 emails regarding the same thing, simply asking for an update on an issue and she ignored all emails. Another issue arose and I had to email her 4 times in order to get a response. I moved out over 3 months ago and I am still being inconvenienced by their incompetency and administrative errors, I am still having to make contact with the property management because of their consistent failures. Overall, despite new management, the property management is appalling, the customer service is non existent and maintenance is average at the best. The only positives to living here are the location and the design of the apartments. I cannot wait to wash my hands of this property and the management (which I should’ve been able to, the stress they have caused me over the last year is incomprehensible).

Very nice and clean environment

Very nice and clean environment from the outside also from the inside they look after tenants very well , the one thing I don’t like is that we have to pay extra for dog living with us I don’t quiet get it why other then that very good living nice safe and clean

Back for a second year

Very good though expensive but with lots of extra benefits if you use these. Well managed. Really good maintenance team Good reception team too. Lots of good features and facilities on site although some minor design flaws. Things always look nice but some aren't always as functional as they could be. Very safe and secure

A Great Place to Live – Excellent Location and Management

I’ve been living in Charter Place for over two years now, and I recently signed my tenancy for the third time just last week — a clear sign of how much I enjoy living here. The building is modern, clean, and very well maintained. Facilities like the residents’ lounge, gym, and co-working spaces are excellent and always in top condition. The maintenance team is always quick to respond — thank you to RAD and the team for your consistent and efficient support. The tenancy renewal process this time was smooth and easy, and I want to extend a big thank you to Valentina, Sonia, and Minoshka for their professional and friendly assistance. The reception and management teams also do a fantastic job making Charter Place feel like home. Highly recommended!

Absolutely amazing!

The development in itself is perfect. It’s a brand new building, and I am living in a brand new apartment. It has all new amenities like gym, yoga studio, games lounge, music room, screening lounge and a beautiful garden. But what makes this place stand out is the level of service they are delivering onsite. Amazing work by the whole team for taking care of us here onsite. Not a lot properly management teams care about their residents. They really put in a lot of effort in making this place worth living here. They are the cherry on this beautiful cake! A special shoutout to Sajid who is always available to help. Thank you so much for making the first time renting so easy!