Montfichet Road, London, E20

Please tell us about the good and bad aspects of living in your local area:

Great location and access to local facilities with shops and restaurants nearby and many local discounts included. Brilliant views. Transport links couldn't be better Pleasant landscaping

How has the building management responded to any problems or issues you have raised:

Always helpful. Particularly maintenance. Prompt and efficient Val fixed minor issues for me and was friendly and helpful

Please share one thing (or more) which you wish you had known before you moved in:

Some of the residents can be inconsiderate or rude but it is a minority

Please tell us about the good and bad aspects of living in your local area:

The location is very convenient, but we occasionally notice the smell of people smoking weed nearby, even in the garden, which can be unpleasant.

How has the building management responded to any problems or issues you have raised:

Whenever we have a problem with our flat or building, we report it to the team, and they usually resolve it quickly, which makes us feel things are handled efficiently. The reception team, especially Manau, is always kind and helpful whenever we have questions or need assistance. The leasing team, especially Ashley, is very efficient and always ready to help with a smile. One small area for improvement is the phone response—sometimes no one answers, so we have to go to the office in person.

Please share one thing (or more) which you wish you had known before you moved in:

Before moving in, I wish I had known that the automatic door at Xavier Building can be out of service for long periods—I hope this can be fixed as soon as possible. The WiFi can also be quite slow, so we often need to use our own mobile data. We even contacted the network company, and they provided a network cable, but wireless devices like smartphones are still affected.

Please tell us about the good and bad aspects of living in your local area:

The location is fantastic — right next to Westfield Shopping Centre, with a vast variety of shops, restaurants, cafés, and entertainment options just a short walk away. The Elizabeth Line is also very close, making it quick and easy to get around London. Transport links are excellent, and life here feels very convenient. The area is generally safe and lively, though traffic can sometimes be busy due to the popularity of the shopping centre.

How has the building management responded to any problems or issues you have raised:

Whenever I’ve raised an issue, management has acknowledged it promptly and followed up until it was resolved. Even for smaller matters, they remain approachable and professional, which makes it easy to trust their support.

Please share one thing (or more) which you wish you had known before you moved in:

The community atmosphere here is very welcoming — residents are friendly, and it’s easy to settle in quickly. One thing to note is that weekends can get lively due to the shopping centre nearby, so it’s worth expecting a busier vibe at those times.

Please tell us about the good and bad aspects of living in your local area:

The local area around Coppermaker Living is excellent. There’s a great range of shops, restaurants and bars within walking distance, along with plenty of open spaces to relax in. Transport links are very convenient with easy access to Stratford Station, making it simple to get around London. The area feels safe and well looked after.

How has the building management responded to any problems or issues you have raised:

It really gives peace of mind knowing that support is available whenever needed, and it makes living here feel stress-free.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing in particular I wish I had known before moving in — my experience so far has been very positive.

Please tell us about the good and bad aspects of living in your local area:

There are plenty of restaurant nearby, you can easily go into Westfield by going downstairs, living here is pretty good so far.

How has the building management responded to any problems or issues you have raised:

Overall the experience is good, but with the leasing team there can sometimes be a wait of one to two weeks. On occasion, you may even need to follow up yourself or visit them in person before things move forward more quickly. In contrast, the concierge team are always prompt and polite in their responses, and they resolve matters very efficiently..

Please share one thing (or more) which you wish you had known before you moved in:

Everything has been very good, to be honest. If I may offer a small suggestion, it would be that whenever the whole team is away on annual leave or attending an event (for example, the leasing team), it would be helpful to inform all clients who are currently in progress with you. Otherwise, it can feel a little frustrating when no one is available to answer questions or resolve issues.