KEY WORKERS 20% DISCOUNT - T&C APPLY Millers Quay, Birkenhead, CH41

AVOID THIS PLACE !!!

It's a nice place, until you get an issue. Then, it's an endless battle with a patronising and unprofessional team of property managers who constantly remind you that you are just a bank account and that they don't care about you. Because they couldn't care less. The flats are poorly built (drafty windows, cheap appliances, lots of other issues) but they will do absolutely NOTHING about it at all, always passing the responsibility to a 3rd party (contractors, manufacturers etc), because it's just easier than actually doing their jobs. Several neighbours of ours have had drafty windows for months and nothing was ever done to help, despite the tenancy agreements being clear that it is THEIR responsibility to deal with any necessary repairs. It's actually scandalous. They barely respond to the phone, and never respond to emails in a timely manner. If I had known that the on-site property managers were such arrogant and passive/aggressive people, I would probably have not moved in to Millers Quay. There is a gym but some machine broke months ago, been reported by many residents, and once again nothing was done about it because they blame it on the manufacturers. Their lies are not even believable ! If you have friends or family nearby, they won't be able to come by car as the parking is for residents only (for an extortionate fee of £75 per month), and once again, there is nothing you can do about it as JLL's policy is basically "if you're not happy then leave". Intercoms barely work (once again we've been told it was because of residents), but since half of the entrance doors actually lock it's ok, I guess. But not very safe. You're not allowed a second fob to access your flat, probably because they think residents would sublet or whatever. Last but not least, they won't hesitate to send threatening emails for no reasons, but will never reply when you actually have a query or a complaint.

Find somewhere else to live!!

I’ve been living here 6 months and although I live my apartment, the beautiful water view and the balcony - the living situation has become very stressful due to the poor micromanagement from the onsite team. The strict rules mean that no visitors can park (this needs to be more flexible with a pay system or something) friends have been charged £100 for a 30 minute visit. Not allowed a spare key for my dog walker. Not allowed to park in spaces you e paid for. Not allowed to have your dog off a lead even when they’re well behaved. The manager *Name Removed* speaks to everyone like they’re something they’ve stood in. I’ve been in tears, accused of things I haven’t done and I have no choice but to leave as my anxiety living here has become too much. I’ve been a great resident but they do not care and people are just numbers and money to them.

Such a shame that the property managers are so useless

The development itself is really nice, so is our flat, however the total incompetence and unprofessionalism from the property managers ruin the whole experience : it takes AT LEAST a month and many chasers to get any maintenance done or issues fixed (despite them being on site in one of the buildings), they are not willing to help at all but just here for your money, and when you dare going to the front desk to ask something you are being received by a grumpy employee who is clearly annoyed to have to do some work. On the plus side, most people I have met here are really nice and there's a strong sense of community around. We do love our flat and living at Millers Quay, however JLL is, once again, ruining the whole experience for many residents here...

Incredibly useless property management

I've been at Millers Quay for almost a year now and I must say, though the buildings are nice, the quality of the flat is a big let down : electrics randomly stop working, windows that are not air tight (10 months after I asked the property manager to have them fixed and nothing happened yet. TEN MONTHS !) causing my electricity bill to skyrocket last winter due to having to heat the flat more, door handles that fall off despite both my wife and I not being brutes, the carpets are in a poor state already because thy probably were the cheapest one they could find, wonky power sockets... And the list goes on so bad that I probably wouldn't have enough space to write it all. The worst part is JLL, the property managers. They are nice when you see them but they get absolutely nothing fixed, they are absolutely useless and will not be held responsible for anything at all, always trying to put the blame on tenants or third parties such as contractors, etc. If they were as efficient at their jobs as they are at vaping outside the buildings, then Millers Quay would be a paradise. It's a pet-friendly complex that be it's nice to be surrounded by cats and dogs, however our neighbours have had issues with their upstairs neighbours' dog peeing on the balcony, resulting in they balcony being regularly showered too. Once again, the property managers were told for months but just refuse to do anything about it at all, which is unbelievable. They are basically here to take your money and that's it, they absolutely don't care about anything else.

Nice buildings let down by JLL

The facility itself is nice to look at, it includes a shared office space although no pods for meetings but thats just a point, also a small gym which is included. Parking is too small for the development, they charge £75 per month per space which is insane for somewhere thats in the middle of nowhere, they are also strict on not parking in disabled or EV bays which normally, would he reasonable but not when they consistently block bays off for bin collections and issues which means again, there is not enough spaces, to top it off, the building manager constantly parks his car over 2 bays....talk about setting an example. JLL attitudes towards tenants is awful, they want top dollar but yet didnt fix any snags when we moved in, will charge you for things that are just poor design quality, and when you do report something they take an eternity to fix it. Intercom has not worked for me in 3 months......they are not interested! So I have to go downstairs everytime someone comes to let them in. Windows get cleaned once every 3 months but they do a terrible job