Broadside, Oldham Road, Manchester, Greater Manchester, M4

Hi Claire Thank you for taking the time to share such detailed feedback. We’re genuinely pleased to hear that you enjoy the building’s location, facilities, and design — especially the rooftop terrace and the convenience of the surrounding area. However, we’re very sorry to hear about the negative experiences you’ve outlined. This is not the standard of service or communication we aim to provide, and your comments are concerning. We would really appreciate the opportunity to understand more about the issues you’ve faced, particularly regarding the concerns raised about management responses, and the challenges you’ve mentioned around contracts and tenancy changes. Your feedback is incredibly valuable in helping us identify where things have gone wrong and how we can improve. If you’re open to it, could you please contact us directly so we can discuss your experience in more detail? We are committed to putting things right wherever possible and ensuring a more positive experience moving forward. Thank you again for bringing this to our attention — we hope to have the chance to resolve this with you. Kind Regards, Broadside Team

Hi DDL, Thank you so much for taking the time to share your feedback — we truly appreciate it. We’re delighted to hear that you’ve enjoyed Broadside’s contemporary design, spacious layout, and the convenience of the location. It’s also wonderful to hear your positive comments about our recent corridor refresh and our ongoing safety checks. Thank you for your kind words about me, it is definitely a team effort , and our team is very happy to know our support has made a difference. We also appreciate you highlighting areas where we can improve. Comments about noise, privacy, utilities, and wear and tear in the apartments are incredibly valuable, and we will continue reviewing these points to ensure we deliver the best possible experience for our residents. Thank you again for your thoughtful review and for recommending us — it means a lot. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. Kind Regards, Broadside Team

Hi Khushi Thank you so much for sharing your feedback — we really appreciate it. We’re delighted to hear that you’re enjoying the modern design, the well-maintained communal spaces, and the warm welcome from our reception and concierge teams. It’s great to know your dog is enjoying Broadside as well — the treats are always ready! We’re grateful as well for your honesty about the areas where we can do better. We’re sorry to hear about the delays you’ve experienced with maintenance and the issues with the bin rooms. This is something we take seriously, and your feedback helps us continue working to improve response times and ensure communal areas remain consistently clean and well serviced. As you might already be aware, we are also glad to say that we have increased the number of collection day to twice a week and sourced extra hours to tidy the bin room; alongside with reminders to our residents about keeping the area tidy. It’s wonderful to hear that you’ve had such a positive experience living in the Northern Quarter, and that the location and community have worked so well for you over the past two years. Thank you again for your thoughtful comments and your recommendation. If there’s ever anything more we can do to support you or make your experience smoother, please don’t hesitate to reach out. Kind Regards, The Broadside Team

Hi Fenen, Thank you so much for sharing your feedback — we’re really glad to hear that you’re enjoying your flat and that it was in great condition when you arrived. It’s lovely to know that the move-in process felt smooth and that our team made you feel welcome. We also appreciate you mentioning the minor scratches and marks you noticed on arrival, especially since you viewed the flat virtually. Your comments help us continue improving our pre-arrival checks, and we’ll make sure this is passed on to the team. It’s great to hear that the location works well for you and that transport links make travelling to campus easy. Thank you again for your recommendation — we’re delighted to have you here, and if you ever need anything at all, please don’t hesitate to reach out. Kind Regards, Broadside Team

Hi Robin, Thank you for sharing such positive feedback! We’re delighted that you’re enjoying the convenience of Broadside’s location, the views from your flat, and the vibrant community that Ancoats has to offer. It’s also wonderful to hear that our management and concierge teams have been responsive and able to resolve any maintenance issues promptly for you. We appreciate you highlighting both the positives and the realities of living in the city centre — while the energy of Manchester brings a bit of background noise, we’re so glad the location and atmosphere add to your overall experience. It means a lot to know you would recommend us, and we’re really pleased to have you as part of the Broadside community.