OSTRO TOWER, 31 Harbour Way, London, E14 9ZP

Great place to live!

I’ve been living at sailmakers for 3 years now and it’s been a really positive experience! The building itself is well-designed with clean communal areas and facilities that are maintained to a high standard as well as it being very pet friendly which makes it an even more comfortable environment for me and my dog to to live in. The management team is amazing and they are always very responsive and helpful especially Alifa and Nico, who are always very kind and supportive whenever I’ve needed assistance.

I recommend it

The facilities are good. The gym is really good and there’s also the yoga and pilatese classes which are really good. The only issue is that there is a spinning/cycling room, but there are never classes there so maybe that could be improved. We had some issues with the parcel room but Alifa has helped us tremendously with organizing the packages well and in general she’s so nice and always helps us with whatever we need. She is so sweet and always welcome us with a smile. Other than that, our complaint is that when we did a tour of the appartment they said that everything is included in our rent in the building such as the cinema room and the dining room, but it turns out we have to pay extra for that, which is dumb since we already pay rent and it should be included. It should have been specified. Other than that, facilities are good and also the maintenance is so so good. Always so fast and fix whatever is broken the next day, and never delays. Always does a very good job.

Great!

Facilities is amazing in Sailmakers. They check everything on time and help asap. Building management responds on time. The only thing was that I dropped my airpods into the elevator gap and nobody could help 😂. The computers in the sirocco tower have some issues. It can be fixed. that’s all.

Good building.

The building we live in is not only beautiful on the outside but also very thoughtfully designed on the inside. The apartment layout is highly convenient, with every detail making daily life easier and more comfortable. The rooms are well-arranged, providing both privacy and functionality, while still feeling open and welcoming. It is the kind of place where you immediately feel at home, which makes a big difference in enjoying everyday living. One of the best features is that residents have access to the gym and the shared spaces. The gym is well-maintained, clean, and equipped with everything needed for a proper workout, saving us the time and cost of going elsewhere. The shared spaces are also a highlight. They are quiet, clean, and thoughtfully managed, creating a great environment for relaxation, studying, or even having small gatherings with friends or neighbors. Having such facilities available within the building adds a sense of community and convenience that we really appreciate. However, there is one area where we hope for improvement: the parcel collection system. At the moment, we need to go to a different building to collect our packages. While this might not sound like a major issue, it becomes quite challenging during the winter months. The cold weather makes it uncomfortable to step outside just to pick up a parcel, especially when the temperatures drop below freezing. It would be much more convenient and resident-friendly if we could access our parcels directly in the same building we live in.

Good Good

The concierge staff are very friendly and always ready to help, with 24-hour support available. My property manager has also been extremely helpful — all the challenges I faced after moving in were quickly resolved. Everyone here is very kind, which made living here feel very reassuring.