Fizzy Walthamstow, 5D Blackhorse Lane, Walthamstow, E17 6DS

Please tell us about the good and bad aspects of living in your local area:

Great area, easy access into central London. Bond Street in 20 minutes Vast options for takeaways, local airport High street handy, big Asda, big Tesco and Costco a plus

How has the building management responded to any problems or issues you have raised:

Brilliantly, I can not stop singing praises about Kiran and Inga

Please share one thing (or more) which you wish you had known before you moved in:

That I should have told my friends to move here before they had signed their contract elsewhere

Please tell us about the good and bad aspects of living in your local area:

Barking is currently undergoing gentrification while still providing cultural experiences such as African&Caribbean hair shops, Asian restaurants & British food, There is off street parking available from 6pm-8am which is better than most places that often have no parking at all

How has the building management responded to any problems or issues you have raised:

All issues were handled professionally and timely!

Please share one thing (or more) which you wish you had known before you moved in:

No complaints as I know the area well and have decided to come back to living here

Please tell us about the good and bad aspects of living in your local area:

My area has good shops, cafés, and green spaces, and transport links are convenient, though busy at peak times. My street is generally quiet with regular bin collections. Parking can be limited, but there are few issues with noise or anti-social behaviour. Overall, it’s a comfortable and convenient place to live.

How has the building management responded to any problems or issues you have raised:

The concierge team has repeatedly responded in an unprofessional and unhelpful manner to the issues I raised. Instead of assisting residents, they often make communication unnecessarily difficult. On several occasions, when I approached the desk with urgent problems, the first reaction was not to understand the situation or offer help, but to question whether I was the named tenant on the lease. This happened even during a power outage affecting my friend’s flat, rather than addressing the emergency, the concierge refused to engage and simply repeated that they could not discuss anything with me. Their approach focuses more on blocking communication than resolving issues. The attitude consistently feels dismissive, inflexible, and unwilling to take responsibility, even when the matter clearly affects safety or requires immediate action. This behaviour has created significant frustration and is far below the level of professionalism expected from a concierge team.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how important it is to keep a detailed record of every communication and issue. The concierge team is often unprofessional, slow to respond, and not proactive in solving problems, so having written evidence is essential if you ever need to escalate or dispute something. I would also advise new residents not to rely too much on the promotions or referral vouchers mentioned during move-in. They are very difficult to follow up on and rarely progress. Another important tip is to check all utility accounts on the day you move in. In our case, the previous tenant’s £900 electricity bill was incorrectly assigned to our flat, which led to a full-day power cut. Instead of helping resolve it, the concierge told us to contact the provider ourselves, even though this error should have been handled before handover. These are issues that you would never notice during a viewing, so being cautious and checking everything early will save a lot of trouble.

Please tell us about the good and bad aspects of living in your local area:

I’ve lived at Fizzy Hayes for five years and it’s been a great experience. The apartments are modern, well maintained, and the building is always kept in good condition. Kiran has been super helpful with any issues we’ve raised, and the management team is responsive and friendly overall. The location is convenient, and the community feels welcoming. I’d happily recommend living here.

How has the building management responded to any problems or issues you have raised:

They have always been super responsive. All issues were fixed within 24 hours of reporting

Please share one thing (or more) which you wish you had known before you moved in:

I was pleasantly surprised to know how well connected this place is central London

Please tell us about the good and bad aspects of living in your local area:

Living in this area has been really convenient because it’s so close to a wide range of shops, cafés, and restaurants and there are plenty of transport links nearby, which makes commuting quick and easy. Overall, it’s an amazing location and great place to live.

How has the building management responded to any problems or issues you have raised:

They always respond very attentively and resolve any issues or concerns I may have almost immediately.

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t really have anything I wish I had known beforehand, as most things were straightforward when I moved in.