Cringleford Heights, Norwich, Norfolk, NR4

Please tell us about the good and bad aspects of living in your local area:

Good - new area, design of the houses is not packed, Have a good view with enough privacy. Quite area, bin collections are on time. EPC rating is high as new building give us confidence to move-in. Bad - close to primary school, everyday kids walk pass-by and kick the rocks on pathway to roadside/everywhere for fun. Adults accompanied does not tell the kids to stop and I need to get out of the house to stop them.

How has the building management responded to any problems or issues you have raised:

They have a property manager handling living issues - Mustafa Dar who is very supportive. We emailed him for urgent issue - heating system stopped when outside is 0 degrees!! He reacted superfast and helped us to ensure we can keep warm at nights before repair workman visit. He shows his dedication when he further his arm's length on our long-waited enquiry with finance team. A trustworthy manager in this new site is crucial.

Please share one thing (or more) which you wish you had known before you moved in:

Parking - I have only has 1 parking space which I am not aware as we need 2 cars for transports to work. Garden door does not have curtain hangers and rod set up, would prefer to have one for keep house warmer and more privacy.

Please tell us about the good and bad aspects of living in your local area:

The property is situated in a truly lovely part of Braintree, Essex, offering a peaceful and welcoming atmosphere that immediately makes you feel at home. The surrounding area is well-kept, with beautifully presented homes that create a charming and attractive neighbourhood. One of the standout features is the abundance of parking, making it incredibly convenient for both residents and visitors. Whether you’re looking for a quiet place to live or a friendly community to settle into, this location has a lot to offer. With its pleasant scenery, easy access to local amenities, and overall sense of comfort, it’s a fantastic area to call home.

How has the building management responded to any problems or issues you have raised:

I honestly have nothing bad to say about my experience. Everything was handled smoothly, professionally, and with genuine care from start to finish. The service exceeded my expectations, and every step of the process felt easy and well-managed. I’m extremely satisfied and would happily recommend them to anyone looking for a reliable and positive experience.

Please share one thing (or more) which you wish you had known before you moved in:

I honestly have nothing bad to say about my experience. Everything was handled smoothly, professionally, and with genuine care from start to finish. The service exceeded my expectations, and every step of the process felt easy and well-managed. I’m extremely satisfied and would happily recommend them to anyone looking for a reliable and positive experience.

Please tell us about the good and bad aspects of living in your local area:

Great location, close enough to everything but also a perfect community developing . Local Tesco due to open great to have on the doorstep. Buses running through now. Walking distance to bigger supermarkets.

How has the building management responded to any problems or issues you have raised:

Natalie is amazing! Responds in a timely manner and nothing is ever too much trouble.

Please share one thing (or more) which you wish you had known before you moved in:

Been shown how to use heating system and alarm system as is quite complicated.

Please tell us about the good and bad aspects of living in your local area:

Merchants Yard is in a fantastic location in Ipswich - 2 minutes to the Railway Station, meaning that you can reach London, Norwich and Cambridge in an hour. The town centre is 5 minutes walk away and the majority of local buses stop just outside the estate. Despite being so central, the development is very quiet and also offers great access to the riverside walk and the quays.

How has the building management responded to any problems or issues you have raised:

Logging issues via the app is very simple and any minor maintenance issues have been remedied very quickly.

Please share one thing (or more) which you wish you had known before you moved in:

There is very little parking for visitors within the estate - this is due to the close proximity to the railway station. This is not an issue as there is ample public parking close to the estate.

Please tell us about the good and bad aspects of living in your local area:

We have found Spinningfields and Braintree as a whole to have a useful range of shops and services within easy reach. There are a couple of useful local convenience stores as well as larger supermarkets within easy reach. Braintree Village is great place for a bit of experience shopping providing you don’t mind putting the mortgage into arrears. We also like have a broad selection of restaurants on our doorstep as well as spontaneous visits to the cinema.

How has the building management responded to any problems or issues you have raised:

As above, Nicola was pretty quick off the mark to. remedy a couple of urgent issues. She comes across as a problem solver and a pretty tenacious but diplomatic character. Glad she’s on our side. She really seems to care.

Please share one thing (or more) which you wish you had known before you moved in:

That ‘estates’ can be blissfully quiet! Everyone is respectful around each other, stop to chat, smile and say hello!