Please tell us about the good and bad aspects of living in your local area:

Sometimes noise at the midnight. Not sure is resident or outside people. I understand it is not easy control.

How has the building management responded to any problems or issues you have raised:

Building management responded soon especially for the maintenance department.

Please share one thing (or more) which you wish you had known before you moved in:

Rental fee, transportation convenience, supermarket location etc.

Please tell us about the good and bad aspects of living in your local area:

Safe place, good place for living. Staff very friendly Tyler, Martina, Carla. The building is very quiet.

How has the building management responded to any problems or issues you have raised:

Excellent support. They are quick to reply. Friendly too.

Please share one thing (or more) which you wish you had known before you moved in:

Any questions just ask receptionist. They help a lot.

Please tell us about the good and bad aspects of living in your local area:

Great transport links into Manchester and access to Salford Quays bars and restaurants. Everyone was sound! Loved living here

How has the building management responded to any problems or issues you have raised:

Lovely team on the reception, always willing to help with any issues. Always responded quickly.

Please share one thing (or more) which you wish you had known before you moved in:

Wish I'd Kargo on Salford quays sooner so I could devour more Gyros

Please tell us about the good and bad aspects of living in your local area:

The local environment is generally clean and quiet, and the area feels safe. There are convenient transport links nearby, local shops within walking distance, and bin collections are reliable with minimal noise or disturbance.

How has the building management responded to any problems or issues you have raised:

The building management has generally responded in an acceptable manner, addressing issues within a reasonable timeframe.

Please share one thing (or more) which you wish you had known before you moved in:

The level of public security in the area is generally good, which provides reassurance and makes daily living more comfortable.

Please tell us about the good and bad aspects of living in your local area:

The location is very good, with easy access to the city centre, shops, restaurants, bars, and transport links, which makes day-to-day life convenient. The building itself is modern, and the on-site staff are generally friendly and helpful with smaller day-to-day issues, although responsiveness can vary. The gym and communal areas are relatively small for a building of this size. The main drawback is the high number of maintenance issues, many of which take a long time to be acknowledged and resolved, often requiring repeated follow-ups. In addition, the rent is very expensive, likely at the upper end of the Cardiff market, with parking charged separately on top of an already high rent.

How has the building management responded to any problems or issues you have raised:

Building management’s response has been polite in tone but slow and inconsistent in practice. For small, straightforward requests the on-site team can be helpful, but when issues are serious or affect day-to-day living, the process becomes drawn out and difficult to move forward. When we raised major maintenance problems, communication was poor and we often went long periods without meaningful updates. Progress felt reactive rather than proactive, and issues only seemed to move when we repeatedly chased and escalated. The eight-month bathroom odour issue is the clearest example, with multiple visits and attempted fixes but no clear plan, timeline, or ownership. A major problem is accountability. The on-site team routinely deflects responsibility to the maintenance contractor, and the contractor frequently appears reluctant to accept fault or commit to resolution. As tenants, we did not choose the contractor and have no influence over Grainger’s arrangements, yet we are left managing the impact and doing the follow-up work to keep the issue active. Overall, the management response feels process-driven rather than outcome-driven. You can report issues, but getting them resolved can require sustained effort, and the lack of clear ownership makes it frustrating and exhausting. It does not inspire confidence that problems will be handled promptly without persistent pressure from the tenant.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how difficult it can be to get maintenance issues resolved here. The building relies on a fixed contractor arrangement, and in practice that means problems can drag on for weeks or months with limited updates unless you repeatedly chase and escalate. This is not something you can easily gauge from a viewing, but it makes a big difference to day-to-day living. If I had understood how the maintenance process works and how much effort it can take to get basic issues fixed, I likely would not have moved in.