Portal Way, London, W3

Hi Alisha, Thank you so much for your thoughtful and detailed feedback, it’s always hugely appreciated to receive views from our residents. We are delighted to hear that you’ve had such a positive experience living at One West Point. It’s great to know that the clean, modern design and well-maintained communal areas have added to your enjoyment, and that the on-site amenities, especially the gym, are meeting your expectations. We take pride in keeping the spaces spotless and inviting for all residents. We also really appreciate your insights about the surrounding area. The excellent transport links and nearby shopping options are definitely a big plus point for our residents at One West Point, and we understand that occasional traffic noise can be a trade-off in such a well-connected location. It’s especially rewarding to hear your kind words about our management team and the landlord. We’re glad you’ve felt supported, both during the move-in process and throughout your tenancy. Responsive, professional service is something we aim to deliver consistently, and it’s lovely to know that’s been your experience. Thanks again for sharing your experience—and for recommending both the development and the landlord. We're so pleased you're enjoying your time here and hope to see you at AWOL event soon! Many thanks, The AWOL Team

Hi Maggy Let me start by thanking you for your kind words about our front-of-house team before addressing some of your main concerns. We’re continually looking at ways to enhance our amenities for residents with pets, while ensuring a comfortable environment for everyone. Providing a dedicated space for pets to relieve themselves has been a particular challenge, but we hope you’ve noticed an overall improvement in our pet offering with the recent introduction of our dog room, which includes washing facilities and a small agility area. It’s fair to say we’ve experienced a recent issue with one of the lifts in the development which has taken longer to resolve than we would have liked. Unfortunately, delays in the necessary repairs were due to specialist part being required, which took time to source. Thankfully, this has now been resolved, and all lifts are fully operational again. Regarding window cleaning, our standard schedule has historically provided two external cleans per year for all apartments. Recently, we’ve increased this to three times annually to enhance the service and to help mitigate the temporary increase in dust caused by the nearby HS2 works. Your windows should have been cleaned twice in the past 12 months, but please feel free to drop by the on-site AWOL office and we’d be happy to go over the specifics with you. We’re also sorry to hear about the maintenance issue with your window. Unfortunately, we’re unable to identify your property from this review alone, but if you could contact a member of the on-site AWOL team directly, we’ll make sure this is promptly looked into and resolved. Thank you again for your honest feedback as it’s essential in helping us continue to improve. Best wishes, The AWOL Team

Dear JP, Thank you for taking the time to share your feedback. We are really pleased to hear your kind words about the building and especially your positive experience with Luis at the front desk. we will be sure to pass on your compliments! It's great to hear that you've noticed an improvement in the level of service, and we’re proud of the progress our team has made. Regarding the communal lounge, we understand the importance of shared spaces and we are excited to let you know that a new lounge & co working space is currently under construction. We’re aiming to have it completed by the end of the year. In the meantime, the gym remains available to all residents. If you’d like more information about accessing the gym, please don’t hesitate to speak to our f property management team . We would be happy to assist! We completely understand your frustration with the parking situation, especially when it impacts your visitors. Unfortunately, as the surrounding roads are managed by external parties, parking enforcement is not something we are able to directly control. However, we continue to raise these concerns with the relevant authorities in the hope of encouraging a more balanced approach. Thank you again for your constructive feedback. We’re glad you’re enjoying your experience overall and we remain committed to improving wherever possible to make your living experience even better. The AWOL Team