Lower Bristol Road, Bath, Somerset, BA2

Please tell us about the good and bad aspects of living in your local area:

The local area is very convenient with great access to shops, restaurants and transport links. Everything we need is close by, which makes daily life very easy. The area feels safe and well maintained, and there are good open spaces nearby. We have not experienced any issues with noise, anti social behaviour or cleanliness on the street. Overall it is a pleasant and practical location to live in

How has the building management responded to any problems or issues you have raised:

The building management team has been very responsive and proactive overall. There were some issues with the hot water for a period during the winter. We understand this was not the fault of the on site team, and they were actively working to resolve the situation. Richard from maintenance has been especially helpful. He clearly cares about residents and takes pride in making sure everyone is safe and comfortable. The team communicated well and did their best to address concerns as quickly as possible. Aside from that temporary period, everything has been handled very smoothly.

Please share one thing (or more) which you wish you had known before you moved in:

One thing to be aware of is that the WiFi in the apartments can occasionally drop in and out. However, it is included and free, which is a great benefit overall. The building also has two excellent common spaces where the WiFi is very strong and reliable, and that is usually where I choose to work from anyway. So in practice it has not been a major issue for us. If anything, it would be a great addition in the future if there were private meeting rooms that residents could book for working from home calls or focused work sessions. Aside from that, there have been no real surprises and we have been very happy living here.

Please tell us about the good and bad aspects of living in your local area:

Great area to live- short 20min walk into the city centre but also plenty of cafes and smaller shops around. Less than 5 mins onto the river path which is great for runs. Also 5 mins to Victoria park. Outside parking is currently a bit of an issue with none residents using allocated spaces but hopefully this will be resolved soon with ANPR cameras.

How has the building management responded to any problems or issues you have raised:

Only had one minor maintenance issue which was resolved very quickly.

Please share one thing (or more) which you wish you had known before you moved in:

The building uses Ask4 WiFi which one of our work devices cannot connect to. It’s not a huge issue for us but might be worth checking if you use secure devices at home for work.

Please tell us about the good and bad aspects of living in your local area:

The area is lovely. It’s close to the train stations, gym, city center and lots of shops. Bar the buildings going up around and the noise coming from them from time to time it’s a great area.

How has the building management responded to any problems or issues you have raised:

They have not responded. They have simply tried to keep us silent. It has been very disappointing and have withheld insurance and other documents from us stating we have no rights.

Please share one thing (or more) which you wish you had known before you moved in:

The management and facilities. I wish I knew the problems we were going to face and wish we had never moved here.

Please tell us about the good and bad aspects of living in your local area:

Few nice coffee places nearby and tescos over the bridge. No tenants have moved into the open spaces available as part of the build yet though. They've had constant issues with the hot water so beware if you move in. Team seem nice that run the place but they can't seem to do anything about the issues they've been having. Parking is incredibly expensive aswell

How has the building management responded to any problems or issues you have raised:

They have a community app called LOFT but any negative comments get moderated

Please share one thing (or more) which you wish you had known before you moved in:

Council tax and bills haven't been sorted since we moved in, in august so abit worried about the bill coming

Please tell us about the good and bad aspects of living in your local area:

Location to shops and train stations are great. However there is a lot of building works around (which I know is unavoidable) so there is constant noise of diggers during the day and sometimes in the morning of weekends

How has the building management responded to any problems or issues you have raised:

They are just rude and shoot you down with “whatever we try and do will not work in our favour”.

Please share one thing (or more) which you wish you had known before you moved in:

Just don’t live here. It’s so expensive and the facilities are poor. They were greedy and moved everyone in without checking the facilities would work.