Brandon Close, Chafford Hundred, Grays

ABOUT US

Estate agents based in Romford with over 30 years' worth of combined experience. We believe in providing a traditional personal touch, whilst remaining at the forefront of modern technology.

Offering tailored services with proven results, we are driven to work for you.

WHAT WE DO

Our Gidea Park office is perfectly positioned to give us the greatest reach across London, Havering and surrounding areas, offering you more choice and exposure when it comes to some of your most important decisions. To guide and assist you, in the sometimes turbulent but always challenging property market our expertly trained staff is always on hand. We are passionate about property and are dedicated to delivering exceptional service which is why we invest in our staff. Our growth and success can only be attributed to their enthusiasm, dedication and knowledge.

We are passionate about property and are dedicated to delivering exceptional service which is why we invest in our staff. Our growth and success can only be attributed to their enthusiasm, dedications and knowledge which is why Charles Stratton has been awarded "Most Progressive Estate Agency In Romford" - Awarded By Build.

OUR VISION

We have a personal and bespoke approach to selling or letting your home in Havering, Essex and Thurrock. Our concept is simple; to provide you with a dedicated Personal Relationship Manager to guide you through every stage of the process, from marketing to moving. They will handle a limited portfolio, thereby making sure their clients are always treated with respect and courtesy. We will challenge the perceptions that people have of estate agents by showing that we can be honest, and straight talking. We will only employ exceptional people, who will do exceptional things, every day. Above all, we believe in total transparency and an openness and honesty not normally associated with the industry.

WHAT MAKES US DIFFERENT

We believe that personal relationships should be at the heart of everything we do - you are trusting that person to deal with your most valued asset so it's important that you choose someone who understands your needs, your motivations and who will have your best interests at heart.

That's why at Charles Stratton you will have a dedicated Personal Relationship Manager. You are hiring the person, not just the company.

They are experts in their field, fully trained and hand selected by us to offer honest, straight talking advice. No trainees, no junior staff, just real advice from real professionals. They will only handle a limited portfolio of homes to ensure that we never compromise on the quality of our service.

The fact is most agents allow sales targets to override customer service, to them you are just a property not a person; they don't see themselves as part of a customer service industry.

We are different. We believe that you, the customer should receive the best possible service - why should you compromise on that? We will offer a truly exceptional client experience from start to finish, working for you and with you.

Everything we do will be about our customers. Our culture, the way we communicate with you, our systems, processes and the attitude of our team, it's all about you.

Our computer systems will allow you to be kept fully up to date with what's happening, we won't shy away from telling you the bad news as well as the good, no sugar coating, just open, honest communication. We will market your property in the best possible way, without shortcuts on cost or effort.

Most agents struggle to be open and honest - we don't want to be like most agents. We want your experience with Charles Stratton to be one of total transparency. We want you to know how we are working for you and why we make the recommendations we do.

Not everything you hear will be positive, but it will be constructive, which is why we won't be secretive or bombard you with jargon. We will work together, talk openly, and respond to feedback. After all, we're in this together. we will provide more transparency than ever before to give our customers privileged access to as much information as possible. From viewings booked and feedback provided, to offers made and contracts signed, it will all be there safe and secure

We will make sure your property stands out; professional photos, 3D floor plans, an audio or film tour and real information - we will ask you to tell us what you love about your home, what you might change, the best local deli down the road or the lovely neighbour a few doors down.