Lilley Mead, Redhill, RH1

Hound and Porter is a new breed of boutique estate agency. We're determined to do things differently for one simple reason - because moving home should be a much more satisfying, enjoyable experience for everyone.

The market has changed so much in recent years. As we lead busier lives, we increasingly choose businesses that fit around us. Online technology has been great in so many ways, but one thing it can never replace is the personal touch. When you're making such important decisions, you want to be able to pick up the phone and talk it through, not bounce between emails.

I've been an estate agent for 35 years, with 10 as MD of a major high street firm. So I know the expertise you need to head up a big brand. Yet I've also seen how people are now looking for something smaller, something bespoke that doesn't just help you buy or sell a house, but goes further. We want to help people find a whole neighbourhood that suits their lifestyle, somewhere perfect for how they want to live, not just where.

And there's only one way to do that - with excellent local knowledge. This has been my local area for 25 years, so if you're house-hunting, I can tell you where the great coffee shops are, the scenic dog walks and the superb Sunday roasts. Even if you're after really specialist advice, there's a good chance I know who to put you in touch with. Not just while you're looking for a place, but long after you've moved in.

Because that's the other thing we do differently. We're with you for the long-term. You'll see us around, and we'll always be happy to help. And when the time comes to move again, we'll be ready to pick up where we left off.

Hound and Porter is as much a concierge service as an estate agency, and we believe it's going to change the way people think about moving home.