Kitchen Garden Court, Hitchin, SG5 2BY

At VLS Agents, we are a successful, family-run independent estate agency that continues to go from strength to strength year after year. Much of our growth has come through recommendations from happy clients, reflecting our commitment to delivering a personal service that sets us apart from traditional high street estate agents.

We don't just sell your home – we are genuinely invested in achieving the very best price for your property while helping you secure your next dream home. Although we have built an outstanding reputation across our local area, we have also successfully helped clients buy and sell properties much further afield.

Communication is at the heart of everything we do. We understand that buying or selling a home can be stressful, which is why we make the process as straightforward as possible. Every vendor has the option to communicate with us via WhatsApp, providing quick and convenient updates throughout their journey. After every viewing, we ensure you receive prompt, honest feedback, so you're never left wondering how things are progressing.

Our experienced team excels at managing property chains and maintaining an exceptionally low fall-through rate. For those who prefer a more traditional approach, we're always here to offer personal support. Whether you're unfamiliar with the selling process or simply prefer face-to-face or telephone communication, we'll guide you through every step, including assisting with solicitor paperwork and liaising with all parties involved.

We have built excellent relationships with trusted local solicitors, helping transactions progress as smoothly as possible. We can also arrange EPCs, professional photography and expert marketing to ensure your property is presented at its very best.

One of the unique advantages of choosing VLS Agents is our close partnership with our sister company, a highly successful mortgage brokerage led by our Company Director, Victoria Smith. This enables us to provide buyers with comprehensive financial advice, affordability assessments and full financial vetting before they begin their property search. In many cases, we can help buyers achieve more than they initially thought possible, making the buying and selling process smoother and more secure for everyone involved.

Meet the Team

VLS Agents is led by two passionate, businesswomen with one shared ambition – to deliver exceptional service and achieve the best possible outcomes for every client.

Having both grown up in the local area and attended local schools, we have first-hand knowledge of the communities we serve. Our own children have also been educated locally, giving us genuine insight into the area's excellent schools, amenities and lifestyle.

Victoria Smith, Company Director, has successfully run her mortgage business for over 11 years and has worked within the property industry for more than 25 years. Her experience spans estate agency sales, property valuations, branch management and mortgage consultancy. By combining her expertise across both industries, Victoria has created a truly bespoke property service that supports clients from their initial valuation through to collecting the keys to their new home.

Helen has over 18 years' experience within the property industry and is passionate about delivering outstanding customer service. Her dedication, knowledge and enthusiasm ensure every client receives the care and attention they deserve throughout their property journey.

Behind the scenes, our experienced administrators and marketing specialists provide invaluable support, ensuring every property receives maximum exposure and every transaction is handled efficiently.

At VLS Agents, we believe property is about people. Our goal is to build lasting relationships, provide honest advice and deliver a service that exceeds expectations from start to finish.