Momento Hayes, Masonry Place, Hayes, UB3

Please tell us about the good and bad aspects of living in your local area:

I've genuinely enjoyed living at Momento Hayes so far. The building is modern, well designed, and you can tell a lot of thought went into making everyday life easy. Everything is conveniently located, from the gym and co-working spaces to the parcel storage and parking. It all just works (most of the time!) The location is honestly one of the biggest selling points. It's about a 5-minute walk to the Elizabeth line, making trips into central London ridiculously easy. Lidl is just around the corner for those "I'll just pop in for milk" trips that somehow become £40 shopping expeditions In the other direction you've got the canal and green spaces, which are great for a walk when you need to escape the daily grind. The M4 and Heathrow are also close by, so getting around is really convenient.

How has the building management responded to any problems or issues you have raised:

Really well. The one issue I reported was picked up the very next day, and I was kept updated throughout. It's reassuring when you know things won't disappear into a black hole after you report them.

Please share one thing (or more) which you wish you had known before you moved in:

If I had one suggestion, it would be to improve the reliability of the ANPR parking system, as it can occasionally struggle to recognise number plates, particularly at night. It's only a small issue, but fixing it would make arriving home that little bit smoother.

Please tell us about the good and bad aspects of living in your local area:

After living at Momento , I can safely say moving here was one of our better life decisions... right up there with buying an air fryer and finally getting a decent mattress! The great first impression we had during our viewing definitely wasn't a fluke. Nearly a year on, the apartments and communal areas still look fantastic, and the building is so well looked after that we're starting to wonder if the cleaners have magical powers.

How has the building management responded to any problems or issues you have raised:

No issues so far which is probably the best compliment you can give a place to live! Everything has run smoothly, and whenever we've had a question, the team has been quick to help.

Please share one thing (or more) which you wish you had known before you moved in:

My tip for new neighbours would be to make the most of the amenities they're not just there to look nice! The gym and games lounge are great, and they're also a good way to meet people. And don't be afraid to ask the team if you need anything they're genuinely friendly, approachable, and always happy to help. Oh, and if you think you'll "just have one quick game" in the games lounge... don't make any plans afterwards! 😄

Please tell us about the good and bad aspects of living in your local area:

The building is close to many local shops offering great convenience. There are many transport links nearby with various bus stops and the Hayes and Harlington rail station.

How has the building management responded to any problems or issues you have raised:

The building management is efficient and well organised and responds to queries in a timely manner.

Please share one thing (or more) which you wish you had known before you moved in:

Everything was made clear prior to us moving in and all questions were answered promptly.

Please tell us about the good and bad aspects of living in your local area:

Living at Momento Hayes feels like being in a neighbourhood that’s in transition modern, well-connected, and convenient, but still working its way towards having a strong local “lifestyle” identity. The biggest advantage is transport. With Hayes & Harlington station on the Elizabeth line, you can get into central London quickly and reach Heathrow in minutes, which makes it especially attractive for commuters and airport workers. That connectivity is the main reason many people choose the are

How has the building management responded to any problems or issues you have raised:

Building management has been responsive and generally quick to address any issues raised. In particular, Emeric, the handyman, has been very helpful and efficient. He handles a wide range of maintenance tasks skillfully and resolves problems promptly.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is that the area is still very much developing, so while the building itself is modern and well-maintained, the immediate surroundings don’t yet have a wide choice of cafés, restaurants, or evening entertainment within walking distance. It’s also worth knowing that most “lifestyle” activities (nice dining, nightlife, boutique cafés) usually mean travelling to nearby areas like Ealing or Central London. On the positive side, transport links are excellent, so this is easy to do.

Please tell us about the good and bad aspects of living in your local area:

Living at Momento Hayes has been a bit like upgrading from economy to business class without accidentally remortgaging my future. The apartments are modern, stylish, and surprisingly good at convincing visitors that I have my life together. The Elizabeth line is close enough that getting into Central London is faster than deciding what to watch on Netflix, and local shops mean emergency snack runs are always achievable.

How has the building management responded to any problems or issues you have raised:

Any issues I've raised have been handled quickly and professionally. A special mention goes to Emeric, who has been outstanding throughout my tenancy. He's approachable, responsive, and always goes the extra mile to make sure things are resolved efficiently. It's rare to find someone who genuinely cares about residents' experience, and his support has made living here even better. Simply put, Emeric is the best man!

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how much effort goes into building a real community here. The resident events have been a great surprise and something you don't really get a feel for during a viewing. From ice cream giveaways to Prosecco treats during the heatwave and other social gatherings throughout the year, there are plenty of opportunities to meet neighbours and feel part of the community. It's a thoughtful touch that makes the building feel more than just a place to live.