Biscuit Walk, London SE16

Please tell us about the good and bad aspects of living in your local area:

I've been living at Momento Hayes Apartments for the past six months, and my experience has been very positive. One thing I noticed before moving in was that the road outside can be quite busy. However, once you step inside the building or into the apartment, it's surprisingly quiet, and I've never found the traffic to be an issue.

How has the building management responded to any problems or issues you have raised:

One of the things I've appreciated most is the management team. They have always been friendly, approachable, and professional. Any questions I've had have been answered quickly, and the few maintenance requests I've submitted have been dealt with promptly and efficiently. It's reassuring to know that issues are taken seriously and resolved without unnecessary delays.

Please share one thing (or more) which you wish you had known before you moved in:

The building feels safe and secure, which is a huge plus. Everyone I've met has been friendly and respectful, so there's a really nice community feel. Even though it's right by a busy main road, it's surprisingly peaceful once you're inside, making it the perfect place to unwind after a long day. A special shout-out to Charles from the security team, he's always around with a smile, happy to help, and goes out of his way to make residents feel welcome and looked after. It's little things like that that really make a difference.

Please tell us about the good and bad aspects of living in your local area:

Living at Momento Hayes has a nice balance of convenience and comfort, with a bit of everyday fun mixed in. You’ve got plenty of local shops, supermarkets, and quick grab-and-go spots nearby, plus a decent mix of restaurants and takeaways for when you don’t feel like cooking. On my very first day moving in, I even ended up walking over to a restaurant near the station Ginger & Spice and it was top notch, a great first meal in the area and a nice introduction to what’s around here.

How has the building management responded to any problems or issues you have raised:

A special shout-out to Emeric from the maintenance team. Every time I've had a maintenance issue, all I've had to do is submit a ticket, and it feels like he appears at my door in no time. He's always friendly, professional, and happy to help. It's reassuring to know that if something needs fixing, it gets taken care of quickly and without any hassle. Great maintenance service really makes a difference, and Emeric is a big part of why living here has been such a positive experience.

Please share one thing (or more) which you wish you had known before you moved in:

The building is always clean and smells fresh, which makes it a really pleasant place to come home to. It's also only a 5-minute walk to the station, making commuting super convenient.

Please tell us about the good and bad aspects of living in your local area:

Overall, Momento Hayes has exceeded my expectations. Between the modern apartments, excellent facilities, responsive management, and regular resident events, it's a place I'm genuinely happy to call home. I would highly recommend it to anyone looking for a community-focused place to live.

How has the building management responded to any problems or issues you have raised:

The rest of the team is just as fantastic, and it's clear everyone genuinely cares about keeping the building in top condition. Combined with the great amenities, well-maintained communal areas, and welcoming atmosphere, it's made living here a really enjoyable experience. Five stars all round especially for the maintenance legend!

Please share one thing (or more) which you wish you had known before you moved in:

If you're looking for a modern apartment with a landlord who genuinely cares about the resident experience, I wouldn't hesitate to recommend Momento Hayes. Five stars!

Please tell us about the good and bad aspects of living in your local area:

I've had a great experience living at Momento Hayes. From the moment I moved in, everything has been smooth and well managed. The team has been professional, friendly, and quick to respond whenever I've needed assistance.

How has the building management responded to any problems or issues you have raised:

I was particularly impressed by how quickly my balcony door was repaired. The issue was resolved promptly with minimal disruption, which really shows how seriously the management team takes resident concerns. Good job Emeric

Please share one thing (or more) which you wish you had known before you moved in:

Whether it's seasonal celebrations, social evenings, or community activities, the events are always well organised and create a welcoming atmosphere. It's clear that the team genuinely cares about bringing residents together and creating a positive living experience.

Please tell us about the good and bad aspects of living in your local area:

I’ve been living at Momento Hayes Apartments for the past year, and I can honestly say it has been an excellent experience from start to finish. The building is modern, well designed, and consistently maintained to a very high standard. The communal areas are always clean and welcoming, creating an environment that feels both comfortable and professional. One of the standout features is the range of amenities available to residents. The co-working space is ideal for anyone working from home, while the resident lounges and communal areas provide great spaces to relax or socialise. It's clear that a lot of thought has gone into creating a community rather than just an apartment building.

How has the building management responded to any problems or issues you have raised:

It's clear they take pride in the property and value their residents. Communication has always been prompt and transparent, and any maintenance requests or queries have been dealt with efficiently and with minimal disruption. It's refreshing to live somewhere where the management team is proactive rather than reactive.

Please share one thing (or more) which you wish you had known before you moved in:

After a full year of living here, I can confidently say that Momento Hayes has exceeded my expectations. It offers high-quality apartments, outstanding facilities, excellent management, and a welcoming community atmosphere. I would highly recommend it to anyone looking for a modern, well-managed place to call home. Five stars without hesitation.