Fizzy Epsom, Jubilee House, Station Approach, Epsom KT19 8JS

Please tell us about the good and bad aspects of living in your local area:

We've been living at Momento Hayes for nearly a year now, and we genuinely couldn't be happier. It's one of those places that quickly starts to feel like home. Overall, living here has been stress-free, enjoyable, and genuinely fun. Great apartment, amazing amenities, brilliant staff, free coffee, and a team that goes the extra mile to make residents feel at home. Would we recommend Momento Hayes? Absolutely. The only downside is that the free coffee has raised our standards everywhere else! ☕😄

How has the building management responded to any problems or issues you have raised:

Another superstar is Emeric, who has to be the best maintenance person ever. If anything needs fixing, he's on it before you can even finish your cup of coffee. Friendly, efficient, and always happy to help he's a real asset to the building.

Please share one thing (or more) which you wish you had known before you moved in:

Speaking of coffee... the free coffee is a surprisingly awesome bonus! Grabbing a great coffee before making the dash to Hayes station for the train to Paddington has become part of our daily routine. It's the little things that make a big difference.

Please tell us about the good and bad aspects of living in your local area:

We've had a great experience renting an apartment at Momento Hayes. From the very beginning, the move-in process was smooth, well organized, and stress-free. The apartment is modern, clean, and well maintained, with thoughtful amenities that make it a comfortable place to live. Everything was ready when we moved in, making the transition easy.

How has the building management responded to any problems or issues you have raised:

A special mention also goes to Emeric, who has been absolutely fantastic. He is always friendly, approachable, and willing to help. Whenever we've had a question or needed support, he has dealt with it quickly and professionally. Thanks to him, we've had no issues at all during our tenancy. His dedication and positive attitude really make a difference to the overall living experience.

Please share one thing (or more) which you wish you had known before you moved in:

One of the things we appreciate most about living at Momento Hayes is the excellent 24-hour security. Knowing that the property is monitored around the clock provides a real sense of safety and peace of mind, making it an even more comfortable place to call home. Charles from the security team, who is simply the best. His friendly attitude and dedication make us feel safe and welcome every day.

Please tell us about the good and bad aspects of living in your local area:

Momento Hayes is a beautiful, modern building that is always clean, well-maintained, and welcoming. The staff are incredibly friendly, professional, and always willing to go the extra mile to help residents and their visitors. One experience that really stood out was when my mum came to visit while I was at work. The staff were extremely helpful and assisted her with accessing my unit, making the whole process smooth and stress-free. They treated her with kindness and respect, which I really appreciated. Knowing that my family would be looked after so well gave me great peace of mind.

How has the building management responded to any problems or issues you have raised:

NO issue - I'm very grateful for their support and would highly recommend Momento to anyone looking for a well-managed building with outstanding staff and excellent service.

Please share one thing (or more) which you wish you had known before you moved in:

It is clear that they take great pride in their work and are dedicated to creating a secure and positive environment especially Charles security guy. I would not hesitate to recommend their services to anyone looking for a dependable, trustworthy, and highly professional security officer. Their commitment, integrity, and outstanding work ethic make them a valuable asset

Please tell us about the good and bad aspects of living in your local area:

The local area is very well connected with the nearest tube stop a 5 minute walk away and 2 more different tube stops 10 minutes away. That covers 5 different tube lines so is more than accessible into central London and pretty much everywhere you need to go! The street and building feels safe and secure with security at the door to assist if needed. There are a range of small shops around, however the nearest supermarket is about a 15 minute walk. There is a new gym open nearby which is well priced and easy to get to. The bins get collected every week without fail and it is easy to discard of rubbish. As it is not on a main road there isn’t much traffic noise but there can occasionally be anti social behaviour and loud noises at night. Close to local parks and right on the doorstep of a local farm, basketball court and playground perfect for families.

How has the building management responded to any problems or issues you have raised:

We have raise a couple of issues that have been resolved extremely quickly. Our washing machine broke and was fixed temporarily the next day and a new one replaced with in 48 hours. Amazing service even with small things like changing light bulbs. I appreciate the constant communication on things like fire safety checks and any issues building wide like water etc… the portal works well to raise any issues.

Please share one thing (or more) which you wish you had known before you moved in:

I would like to have know more about the other buildings activities before joining. I feel like we now get communication about fitness classes, events, socials etc but it would have been nice to know this before and get involved. I would also tell a new neighbour that the flats get quite hot which is great in winter as the underfloor heating is not really needed but worth investing in fans in the summer or maybe black out blinds.

Please tell us about the good and bad aspects of living in your local area:

I rarely write reviews, but after living at Bloom Nine Elms for over a month, I believe prospective residents deserve to know the reality behind the marketing. I was introduced to Bloom through a recommendation and, initially, the experience almost ended before it began. The Sales Experience My first telephone conversation with a member of the sales team was astonishingly poor. There was no enthusiasm, no attempt to understand my requirements, no effort to explain the development or answer basic questions. It genuinely felt like talking to a brick wall. For a development positioning itself as a premium London residence, it was one of the most uninspiring sales conversations I have experienced, and I cancelled my viewing. Fortunately, a second representative contacted me shortly afterwards. She completely restored my confidence. She was knowledgeable, professional and took the time to answer every question thoroughly. The viewing itself was exceptional. The representative showing the apartments was a credit to Bloom—patient, informative and genuinely passionate about the development. Based on that experience, I signed for a one-bedroom apartment believing I was moving into a luxury residential development that would deliver the standard reflected in its premium pricing. Unfortunately, that is where the positive experience ended. The Reality After Moving In Bloom advertises a dedicated property management team, an exceptional customer service experience, onsite support and a resident home induction to help new residents settle into the development. That has not been my experience. Concierge & Customer Service For a development where many apartments command rents approaching £4,000 per month, the concierge service has been consistently disappointing.

How has the building management responded to any problems or issues you have raised:

Work not inspected for the costs one pays questionable

Please share one thing (or more) which you wish you had known before you moved in:

2/5 or 3/10 its overrated and there are better places.