Duncan House, Dolphin Square, London, SW1V

Please tell us about the good and bad aspects of living in your local area:

I’ve had a very positive experience with Dolphin Square so far. The development is well maintained, well located and has a professional feel. As first time renters in the UK we naturally had a lot of questions and Atikah Zara was an amazing support for us. She always got back to us really quickly, explained everything clearly and made us feel very comfortable from the start. She was lovely and made the whole process a positive experience for us. Would highly recommend Dolphin Square.

How has the building management responded to any problems or issues you have raised:

We’ve had a completely seamless experience so far, but whenever we’ve had any questions, everything has been handled quickly and professionally.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I really appreciate is how helpful and responsive the team is. I never worry when something comes up because I know they’ll be on it straight away, which is incredibly reassuring and makes living here feel very easy.

Please tell us about the good and bad aspects of living in your local area:

Pimlico is an excellent location, central but with its own character. And refurbished Dolphin is outstanding square.

How has the building management responded to any problems or issues you have raised:

Atikah and Mickey have been excellent. I’m finishing 12 months in Duncan and taking a new rental in Keyes; they’ve been v helpful in making the move.

Please share one thing (or more) which you wish you had known before you moved in:

The choice of apartments is extensive. It’s worth reflecting on how much sun you want/will get, especially as summers get hotter.

Please tell us about the good and bad aspects of living in your local area:

Dolphin Square is exceptionally well located in Pimlico, with excellent transport links and easy access to central London. There is a very good choice of local shops, cafés and restaurants, as well as the convenience of Victoria nearby. One of the greatest advantages, however, is the sense of calm once inside Dolphin Square itself. The beautiful private gardens and green spaces create a peaceful environment which is quite exceptional for such a central London location. My daughter always found the area convenient and pleasant to live in, particularly as a student travelling regularly to university and around London.

How has the building management responded to any problems or issues you have raised:

Our experience has been excellent. Whenever we raised a maintenance enquiry or had a practical concern, it was acknowledged quickly and dealt with efficiently and professionally. The ability to contact the team easily and know that an issue would be followed through was particularly reassuring. The day-to-day management of such a large development is impressive, yet the service still feels personal and attentive.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had appreciated before moving in quite how much Dolphin Square offers beyond simply renting an apartment. The private gardens, resident services, reception, parcel handling and professional management make everyday life considerably easier. There is also a reassuring sense of community which is difficult to appreciate during a normal apartment viewing. For a parent whose daughter was moving to London as a young student, this proved particularly valuable. Also for my business in London the location is ideal.

Please tell us about the good and bad aspects of living in your local area:

Dolphin Square is a very quiet and peaceful residential area with a lovely community feel. The garden is beautiful, and having a gym, café and restaurant within the development is very convenient. There are also good transport links and local amenities nearby. I always felt very safe and never experienced much noise or disturbance.

How has the building management responded to any problems or issues you have raised:

Every time I had any inconvenience they will be responding as fast as they could, which is less than 24h

Please share one thing (or more) which you wish you had known before you moved in:

That the gates for the gardens closes at 11pm which is I consider a good thing and increase the feeling of safety

Please tell us about the good and bad aspects of living in your local area:

There’s a variety of everything it’s really convenient there is three supermarket near us and the Victoria line is right next to us I would say this area is a bit unsafe at night because there is a few pubs that runs quite late and there are drunk people outside so if you are worry about that, just walk on the other side of the road to be safe

How has the building management responded to any problems or issues you have raised:

I have like I am often unheard. I had told them I changed my email address after 3 months I moved in the the flat and I spoke to multiple people about this issue where I am not receiving any emails because they have not updated my new email address and this took them almost a year to resolve it. In conclusion other than Atikah who was really helpful other people didn’t seem to really care or take my problems seriously.

Please share one thing (or more) which you wish you had known before you moved in:

The radiator was not close to my bed at all. Even with it turned on in the winter it was no use you can’t feel the heat.