Fizzy Lewisham, Brick Kiln Two, Lewisham SE13 5FR

Please tell us about the good and bad aspects of living in your local area:

Overall, I have found the New Festival Quarter to be a convenient and generally pleasant place to live. One of its greatest advantages is its location. There is a useful selection of local shops within easy walking distance, making day-to-day life straightforward, and the development benefits from excellent access to the nearby park. Having such a large green space on the doorstep is a real positive, providing opportunities for walking, exercising and spending time outdoors. The development itself is relatively quiet for most of the time and I have generally felt safe living here. While, like any urban area, there are occasional issues, they have not significantly affected my day-to-day life within the development. That said, there are aspects of the surrounding area that could be improved. Cleanliness is one of the main concerns, as there is often litter and the streets can appear untidy. In addition, the area behind the development, where much of the neighbouring council housing is situated, can sometimes be noisy and there are occasional incidents of antisocial behaviour. Although this can detract from the overall impression of the neighbourhood, these issues tend to be localised and are not representative of the development itself. In summary, I believe the New Festival Quarter offers a good balance of convenience, accessibility and green space. While the surrounding area would benefit from improvements to cleanliness and a reduction in noise and antisocial behaviour, I have generally found it to be a safe and comfortable place to live, with the positives outweighing the negatives.

How has the building management responded to any problems or issues you have raised:

In the past it has been poor. Today Mark was excellent so thank you

Please share one thing (or more) which you wish you had known before you moved in:

I was I had known I was opposite the refuse room. I wish I had realised 1/2 the estate is council

Please tell us about the good and bad aspects of living in your local area:

Canning Town is more than meets the eye. City Island, Victoria Dock, the people, history and transport links all mean it's a desirable place to live. I found the GP surgeries awful so I registered with GP at Hand. I love the transport links (Tube, DLR and bus) and the local dog community is amazing. There are some great restaurants (Saltanat, Pepenero and MyMy). I loved being by the water and North Greenwich. You can walk to the Elizabeth Line at Custom House. Traffic and construction noise has been fine for a long time now. Back in 2024 it was deafening and constant so now is a good time to move here.

How has the building management responded to any problems or issues you have raised:

Brilliantly. They are very nice to deal with and efficient too.

Please share one thing (or more) which you wish you had known before you moved in:

When I moved in it was very unstable team wise. There was no community spirit and I didn't like the attitude of residents who were allowed to do what they wanted. The building works in the area were loud and 24/7. Communal areas had works going on. The first year or so was actually challenging in places. I also am grateful I face the road because I know some people had a lot to contend with, noise wise, where they were facing the Tube or nearer the station end. Right now though I wouldn't say there is anything bad to be aware of. The conditions were strict before though but now the law has changed people have more rights in any case.

Please tell us about the good and bad aspects of living in your local area:

I've been living at Momento Hayes for a year now and honestly couldn't be happier with the property. The staff are fantastic and I can't fault them. Emeric from the maintenance team is brilliant – he's friendly, knows his job inside out, and always gets things sorted. The rest of the team are just as helpful and always go above and beyond. When I moved in with loads of boxes, they even lent me a trolley, which made the whole process so much easier. The welcome from the team was fantastic too. They even offered my family free coffee and cold drinks while they were helping me move in, which they really appreciated. It made us all feel looked after from day one.

How has the building management responded to any problems or issues you have raised:

The area feels safe, and having security on site at night gives real peace of mind. Charles has helped me when I accidentally locked myself out. He made sure to check my ID before letting me back in, which I really appreciated because it shows they take residents' security seriously.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, Momento Hayes is a fantastic place to live. The apartments, facilities and outstanding team make it feel much more like a community than just another apartment building. I would happily recommend it to anyone looking for a modern, friendly and secure place to call home.

Please tell us about the good and bad aspects of living in your local area:

Coppermaker Square is in a very convenient area, with good access to Stratford’s shops, restaurants, bars and open spaces, as well as excellent transport links nearby. Day-to-day living around the area feels practical and well connected. The main downside is that some of the wider building services and systems have been unreliable, which has affected the overall experience.

How has the building management responded to any problems or issues you have raised:

Building management has generally responded well to maintenance issues, with requests usually being picked up quickly and handled without too much hassle. The main frustration has been the process itself, rather than the actual response times. They use a fairly clunky maintenance app with limited drop-down options, which can make it awkward to log an issue in the right category, but in practice requests still seem to be routed correctly. The only issue we had where the process felt slow was when we first moved in and the WiFi didn’t reach all the way into the bedroom. The WiFi provider responded quickly and offered possible solutions, such as moving the router or installing another one, but said this required sign-off from building management. Despite chasing it repeatedly, the approval did not come through for quite some time, so we ended up finding our own workaround. Interestingly, management eventually approved the request months later, by which point we had already sorted it ourselves and told them not to proceed.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish we had known before moving in is more about the district energy system, especially the high standing charges and how unreliable the cooling can be in hot weather. I also wish we had better understood the quality of the materials and finishes, as they feel less premium than we expected for the price. On the positive side, the pool and spa facilities are genuinely excellent and a real benefit that you don’t often find in this sort of development.

Please tell us about the good and bad aspects of living in your local area:

Right next to the mall and Olympic park. Offers you a wide range of restraunts, cafes, shops and parks as well.

How has the building management responded to any problems or issues you have raised:

Always found the maintainence to be active and responsive.

Please share one thing (or more) which you wish you had known before you moved in:

Next to the stadium , so alot of events happen and you might encounter road closures every now and then, but access to station is always open, which is great!!