Livery Street, Birmingham, B3

Hello Mengda- Thanks so much for taking the time to share such a lovely review. It genuinely means a lot to hear that The Mercian feels like more than just an apartment building and that you've found a real sense of community here. Creating a place that residents are proud to call home is ultimately what we want to achieve. I'm particularly pleased to hear your kind words about Tayla. Making sure residents feel welcomed and supported, especially when they're arriving after a long journey, is such an important part of what we do. I'm delighted that she was able to make your late check-in smooth and stress-free and I'll be sure to share your lovely feedback with her. It's also fantastic to hear that you're enjoying our communal spaces and facilities and that you've found the building well maintained and our team friendly and approachable. These everyday experiences are what make a real difference to residents and it's wonderful to know they're being noticed and appreciated. As previously advised in response to other reviews, as GM I'm committed to continually improving The Mercian and ensuring that our residents are at the heart of everything we do. We're incredibly proud of the community we've built but we also know there's always more we can do to make the resident experience even better. Feedback like yours is a huge encouragement to the whole team and reinforces why that commitment matters. Thanks again for your wonderful review and for recommending us. We're delighted to have you as part of our community and hope you continue to enjoy calling The Mercian home.

Thank you so much Judi! We are so happy to have welcomed you to Makers Place and wish you happiness in your new home!

Hi Omar Thanks so much for taking the time to leave such a detailed and positive review. It's wonderful to hear that you've had such a fantastic experience living at The Mercian and that you're enjoying the quality of the development, our facilities and the convenience of the location. I'm particularly pleased to hear your kind words about Sian our New Resident Ambassador. It's fantastic to know that her professionalism, friendliness and responsiveness have made such a positive difference to your experience. Going the extra mile for our residents is exactly what we want from our team, so I'll be sure to share your feedback with Sian as I'm sure she'll be delighted to receive such lovely recognition. It's also great to hear that the building has been quieter than you expected and that you've found your experience to be smooth and stress-free. We know that feeling comfortable and at home is about so much more than just the apartment itself and it's really encouraging to hear that the wider environment has lived up to your expectations. Thanks again for recommending The Mercian. We're delighted to have you as part of our community and hope you continue to enjoy everything your home and the wider building community has to offer.

Thank you so much for taking the time to share such a lovely review of The Mercian AB. It's fantastic to hear that you're making the most of our amenities, particularly the gym and terrace and that the cinema room and private dining room are helping you get the most out of everything our community has to offer. I'm especially pleased to hear your kind words about Sian our new Resident Ambassador. It's wonderful to know that she went above and beyond, answered all your questions and helped make your experience so positive. I'll be sure to share your feedback with her as I'm sure it will mean a great deal to her. It's also great to hear that you felt well informed before moving in and that everything has been as described- or even better. That's exactly the experience we want our residents to have. As General Manager, I'm committed to continually improving The Mercian and ensuring that our residents remain at the heart of everything we do. Feedback like yours is incredibly encouraging and reminds us how important the little things are in creating a great place to live. Thank you again for your wonderful review and for recommending The Mercian. We're delighted to have you as part of our community and hope you continue to enjoy everything The Mercian has to offer!