Newland House, Bargate Walk, Southampton

Please tell us about the good and bad aspects of living in your local area:

Living in this area has its ups and downs. Being situated in the city centre means there is a good range of local shops and amenities nearby, making everyday shopping convenient. However, one of the main downsides is the amount of anti-social behaviour around the building, particularly during the late hours. While the central location is convenient, the noise and disturbances at night can sometimes affect the overall living experience.

How has the building management responded to any problems or issues you have raised:

The front-of-house team has been excellent, helpful, and professional whenever I have needed assistance. Unfortunately, my experience with the central team has been very disappointing, as I have found them dismissive and rude when raising issues.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how stressful the move-in process with the central team could be. The experience was disappointing and did not meet my expectations, particularly given the premium rent I am paying. In hindsight, I would have prepared myself for a more difficult process and managed my expectations accordingly. My advice to future residents would be to prepare for potential stress during the move-in process and not assume that the level of service will be consistent across all teams. Thankfully, the front-of-house team has been excellent, which has helped balance some of the negative experiences.

Please tell us about the good and bad aspects of living in your local area:

The location is fantastic, situated right next to The Bargate, with a bus stop downstairs for easy commuting. Westquay shopping centre is just a short walk away, which is perfect for grocery shopping, dining out and casual city walks. There are also lots of lovely cafes nearby to visit in spare time.

How has the building management responded to any problems or issues you have raised:

Overall, the management responds well to reported faults. Communication is clear and friendly.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I fully realised how incredibly convenient the location is before moving in. It takes only a short walk to Westquay shopping centre and multiple bus stops, which makes daily errands and trips to university far easier than I expected.

Please tell us about the good and bad aspects of living in your local area:

Local shops, restaurants and pubs provide a good range of high-quality options within easy walking distance. There are well-kept public green spaces ideal for relaxation. Public transport links are convenient and reliable, with frequent bus services and easy access to the train station. On my street, waste collection runs consistently. Anti-social behaviour is almost non-existent, and traffic noise is minimal. Parking spaces are generally available for residents. It is a pleasant area.

How has the building management responded to any problems or issues you have raised:

The building management team responds to my enquiries quickly and politely. They listen carefully to any concerns I raise, offer practical solutions, and keep me updated on progress until the issue is fully resolved.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is that although the public transport links are generally good, buses can become slightly less frequent during school holidays. This detail is not obvious from a quick visit to the area. I would advise new neighbours to check holiday timetables in advance for their daily commute. Besides, while parking is usually fine on weekdays, a few extra spaces get taken by visitors on Saturday afternoons, so planning ahead for guest parking helps avoid inconvenience.

Please tell us about the good and bad aspects of living in your local area:

Very nice and cozy with a big gym with all the equipment and all the accessories with a roof top garden

How has the building management responded to any problems or issues you have raised:

Help me and tried to solve everything with me very kind

Please share one thing (or more) which you wish you had known before you moved in:

The only problem I’m facing is the tap water it smells and has a weird taste to it

Please tell us about the good and bad aspects of living in your local area:

The building and all the staff are very helpful. The area the building in is very good for city centre location.

How has the building management responded to any problems or issues you have raised:

All issues have been solved swiftly and without issue.

Please share one thing (or more) which you wish you had known before you moved in:

Get ready to have a great time, everyone friendly, don’t be scared.