Charter Place

Please tell us about the good and bad aspects of living in your local area:

I had a good time at the well house property while staying at the property for close to 3 years however I was in for a rude shock when I vacated the property, the management wanted to deduct £1350 of my £1600, after having thoroughly cleaned the property through professional cleaners prior handing over, unfortunately I had to take this matter to the DPS-Dispute protection scheme and finally £300 was deducted and my entire £ 1300 was returned back to me. These developers try to do up the whole flat with your hard earned money, painting, steam iron the curtains etc read your agreement diligently and keep records of maintenances and all your correspondence with management which actually saved me and in the end fight for your right.

How has the building management responded to any problems or issues you have raised:

Yes they do most of the time, however had a tough time with the leak in the bathroom wall which had to be left till we vacated.

Please share one thing (or more) which you wish you had known before you moved in:

If I knew that the windows are not sound roof and one can still hear the Nosie of the train

Please tell us about the good and bad aspects of living in your local area:

I like everything about the area — the neighbourhood, the proximity to shops, the sense of safety, and the surroundings in general. I cannot identify any negative aspects of the area.

How has the building management responded to any problems or issues you have raised:

The building management team has always been very helpful, responsive and professional. Any questions or issues I have raised have been dealt with promptly, with clear communication and a genuine effort to resolve things efficiently.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known before moving in just how convenient the location is and how much I would enjoy the area. The shops, transport links and local amenities are all very close, the neighbourhood feels safe, and the development has a very welcoming atmosphere.

Please tell us about the good and bad aspects of living in your local area:

I absolutely love the amenities. There are great spaces for exercising and socialising, as well as private areas where you can work or study in peace. The dog spa is a fantastic extra, and I also really appreciate having coffee available throughout the day. The location is another huge advantage, with all kinds of shops just a couple of minutes away and very accessible transport links. The 24-hour support and attention from the team is also excellent and makes you feel very well looked after. Overall, the development is comfortable, convenient and extremely well thought out. I honestly cannot think of anything negative to say about it.

How has the building management responded to any problems or issues you have raised:

Quick, efficient, professional and always very helpful.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had discovered Momento sooner, as I could have saved a lot of time looking at other places. Once I found this development, it felt like exactly the kind of place I had been looking for.

Please tell us about the good and bad aspects of living in your local area:

I love that its near work I work at T5 and its so convenient, the amenities are so good I love that gym is open 24/7 I love that I am close to two rivers I love m&s. There’s no traffic noise which is great as I need sleep. ………………. ……………… ………………. ………………. …………….

How has the building management responded to any problems or issues you have raised:

So far I have not had any issues in my apartment. …………. …………. ……………. …………… ………….

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that we weren’t allowed a fob I didn’t realise all the communal doors required keyless entry ………………… ………………. ……………….

Please tell us about the good and bad aspects of living in your local area:

Good aspects - for me it has been such a good experience I love the amenities I'm not always in the apartment, I'm local to work I don't have to travel, the transport links are so good too. Bad aspects - right now I am still adapting I just relocated from Mexico I am still embracing the weather I am not a big fan of big overall I love it here

How has the building management responded to any problems or issues you have raised:

At the beginning, things were a bit hectic and my maintenance request took longer than expected, but once I raised a ticket, the team resolved the issue quickly and were very helpful throughout the process.

Please share one thing (or more) which you wish you had known before you moved in:

Because I came from Mexico, I wasn’t sure how council tax and some of the other processes worked. That was the only thing I found a bit confusing.