Linear Place, Wandsworth, London

Please tell us about the good and bad aspects of living in your local area:

The main concerns I have relate to the development and its management rather than the surrounding area itself. While the location may suit many residents, issues with rubbish management, building services and the overall resident experience have detracted from the appeal of living here. Prospective residents should look beyond the location and show flat, and carefully investigate the quality of management and the experiences of existing residents before committing.

How has the building management responded to any problems or issues you have raised:

Communication and support have been extremely disappointing. Emails and requests for assistance frequently go unanswered, and residents can struggle to obtain clear information or meaningful resolutions. The reported staffing shortages, inconsistent concierge availability and lack of communication about heating have added to these concerns. Overall, the response has not consistently matched the standard of service residents should reasonably expect from a professionally managed development.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how different the reality of living here could be from the impression given during a viewing. Do not assume that a brand-new flat will be clean, free from pest issues or properly maintained. Ask existing residents about leaks, mould, pest infestations, rubbish management, heating, concierge availability and how quickly management responds to problems. Clarify all amenity charges, payment arrangements and furniture-removal options, and get every promise in writing. Verbal assurances during a viewing may be difficult to rely on later. I would also recommend checking what residents are saying about the development before signing.

Please tell us about the good and bad aspects of living in your local area:

The location is very convenient - easy to get to both Nine Elms Station & Battersea Power Station. If the Victoria line is a better commute, it is a 15 min walk away. There is still lots of construction going on around the area, but the street where MODA is located is very peaceful and has lots of greenery.

How has the building management responded to any problems or issues you have raised:

The management is difficult to reach and there has not been any meaningful improvement on any of the common issues that residents have raised (transparent communication, hot water issues, wifi issues, bug infestation, rude security employees, utility payment issues). When any issues are raised it is often treated as an “isolated incident” and no support is provided. We have had multiple town halls where improvement was promised but no meaningful changes have been made yet.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had gotten all of the promises made by the letting agent (Babur) in writing before I paid the deposit. If you need/ask for specific changes during the viewing, pls make sure to get everything in writing before you pay any reservation fee/deposit. I was made to feel as if my situation happened in isolation, but I have since found out that multiple residents have experienced the same situation with the same letting agent.

Please tell us about the good and bad aspects of living in your local area:

Just pray to God that you don't have a problem with the apartment. If you do, don't expect a professional service. All you can expect is promises or staffes who don't even answer you. Afnan is good and helpful but other guys ! oh my God. Service guys look serious when they promise to fix things but when it comes to reality all what they say "i will have it fixed next monday" but that monay never comes. I have a problem since late August. I think it will be fixed next August, if i am lucky.

How has the building management responded to any problems or issues you have raised:

they don't like responding. What they like is promising and not keeping them

Please share one thing (or more) which you wish you had known before you moved in:

i wish i knew the team wouldn't like helping when a problem occurs

Please tell us about the good and bad aspects of living in your local area:

Just perfect apartment (equipped with everything needed including A/C) with perfect facilities (hotel-like lobby, free tea/coffee, lots of working spaces including individual booths for calls, and even private cinema with karaoke) in perfect location (10 min walk to Battersea mall/tube/park). Everything is brand new and comfortable

How has the building management responded to any problems or issues you have raised:

Building management was very responsive and helpful. For example, I needed to scan a bunch of docs and they kindly did that for me while I was enjoying my coffee in the lobby.

Please share one thing (or more) which you wish you had known before you moved in:

A/C was not explicitly mentioned in the apartment description on Booking.com and with recent heat wave that was a bit concerning. The whole building including Lobby and apartments turned out to have a/c and that was a great relief but it would make sense not to hide your advantages in promo materials

Please tell us about the good and bad aspects of living in your local area:

The area itself has many options, I have lived around here for years. Shops/cafes etc. Two downsides - the trainline, and the amount of people that hang around outside et night, causing noise.

How has the building management responded to any problems or issues you have raised:

No. Not even a fan provided (which wouldn't work against this heat anyway)

Please share one thing (or more) which you wish you had known before you moved in:

They should have stated that the air con/cooling is faulty. I will take legal action if I am not refunded fully.