Fairleads House, Wickford Way, Walthamstow, Waltham Forest

Great place to live but expensive

Designed really beautifully, no objections there and is kept cleaned. good that there are two bathrooms so I don't have to share my bathroom. Facilities are really really great, because everything is inclusive in the rent not everything is always available to use at peak times for example the gym and pool. I do think everything is well managed and everything is clean.

On paper this place is dreamy. In practice it’s a collection of decent ideas, poorly executed, at £2,850 a month

Post room is chaos. I’ve spent 15+ minutes more than once hunting for a parcel because a driver didn’t follow the system. Management’s answer is to blame the drivers. They could just build a system that works. I had a parcel stolen from the lobby after a driver left it there. I had to kick up a fuss to get anyone to check the CCTV, which showed a resident taking it. Their excuse to me? It wasn’t obvious it was mine, because residents sometimes leave donations in the lobby. The label with my name on it apparently didn’t count. Also worth noting that residents dumping their unwanted stuff in the lobby is normal enough to be used as an excuse. They replaced a fob system that worked with an app. So that’s one app to get into my own flat and another for the gym and pool. When I pushed back I was told I could ask for a fob. When I asked, I was aired, then told it was case by case. I’ve seen four people in my block with one. They spent money on this instead of anything above. The internet is “included” and it’s terrible. The £20 pm upgrade is just as bad. Video calls, gaming and streaming are all unreliable, 30ms ping, 250mbps over wifi 5.2 when I'm paying for gigabit and Glide won’t let you change anything on the hardware to fix it yourself. Took me weeks to get something usable, and any MAC address whitelist hast o go through them. Bin chutes are constantly blocked because nobody reads the signs and nothing gets done about it. Pool is unusable in summer after 10am. It’s not cleaned enough during the day, there’s no supervision and no lane times, so you get hair, tissue and worse floating about. Every issue I’ve raised ends the same way: I’m the problem. Nothing’s been resolved without me escalating first. One thing that isn’t their fault: you’re next to a wetland, so from spring to autumn there’s an army of spiders, insects and the birds that eat them. The balcony needs cobwebs clearing every couple of days in summer, and a window left ajar for 15 minutes with the light on will get you a very large visitor by your face at 3am or a swarm of flies on your ceiling. If that’s a dealbreaker, this isn’t for you. For the money I’d expect a building that works and a team that takes ownership. It has neither.

BHM is great!

BHM is a great place to live. The amenities are fantastic and the people who work here are friendly. Highly reccomend to everyone looking to move in London. It is clean and the design of the apartments are modern and well thought out. It feels like a home.

Good experience but can be much better after new management. We pay a lot for rent and services

We have all we need. However, Lifts are not always working nor the airconditioning or doors around the building leading to unwanted visitors to enter the building causing worry and nuisances. I hope this gets resolved soon. The iPhone scan access to buildings have not been a smooth experience.

A lovely place to live!

Great development with excellent facilities, including a swimming pool, tennis courts and a gym. We really enjoy living here and would definitely recommend it. It’s a great combination of being surrounded by nature while still having convenient transport links to central London.