Embassy Boulevard, London

Amazing Place to Live with Excellent Facilities and Staff!

I’ve had a really great experience living at Moda. The apartments are modern, beautifully designed, and always clean and well-maintained. The facilities are excellent, and everything you need is available within the building. What really makes Moda stand out is the amazing staff and the level of service they provide. The team is incredibly friendly, professional, and always happy to help. Having support available 24/7 makes living here even more comfortable and convenient. It’s genuinely a lovely place to call home, and I couldn’t be happier with my experience. A big thank you to the entire Moda team for making it such a wonderful place to live!

PLEASE READ BEFORE DECIDING TO LIVE HERE

Moving to Embassy Boulevard by Moda has been one of the most tiring and traumatizing experiences I have had in a long time. Tips for people considering Embassy Boulevard by Moda Living: 1. Be prepared for stressful and unresponsive processing of your rental application. My contract was only issued two days before the move-in date (I had to chase them all along the way). Don't expect to be able to move-in on your indicated date, my date got pushed around without giving any certainty several times, despite me having paid the deposit and rental monies upon receipt of contract or two days before the move-in date. 2. Do not trust MODA to hold up any rental offers until you see it in writing. Two days before my move-in date they have informed me that the previously promised 2weeks rent free was not valid for my apartment, without giving any further rationale. They continue to market my type of apartments with 4weeks rent free! Since I only got my contract two days before the start of the new tenancy (and expiry of the old tenancy) I had no choice but to sign it since I have already handed in my notice to my previous landlord. I understand from having spoken to other residents that this is not an isolated case. 3. Be prepared to deal with a number of issues upon moving in. So far known issues include 1) no hot water (mine was turned off and it took two days for engineer to turn it on), 2) no heating (i still do not have heating 3weeks after moving into the property, 3) unclean apartments (my apartment has not been cleaned since they undertook all the viewing and possibly snagging works), 4) presence of plaster beetles, whilst harmless to humans they indication persistent presence of mould within the apartment (fortunately, my apartment was unaffected). 4. Anticipate appalling treatment and responsiveness from the senior management. Any queries raised take at least a week to get a response, and most of it is written with AI with very little filtering. There is a high turnover of staff and general understaffing across the development, which is leading to all sorts of operational issues (untidy bin areas etc.) At this point, my only comfort is that following tenant reform we are no longer bound to suffer for the duration of our AST and can vacate with a two month notice, which is what I am expecting to do next. It is a real shame because the apartments and the community are great, but all of it is being overshadowed by complete and utter incompetence from the Moda team. Unsurprisingly, even after more than a year since the end of construction, majority of the apartments within the development remain vacant. I hope this at least helps someone to make an educated decision before committing to move here.

Think carefully before renting at MODA Embassy Boulevard

I would strongly urge anyone considering moving to MODA’s Embassy Boulevard to think twice. This review reflects my personal experience, although I am aware that other residents have faced similar issues. Finding and securing a flat The process was genuinely exhausting. From my first viewing, it took nearly three months to secure a flat despite viewing and wanting to put a deposit down on a number of different units. Throughout that period, we were repeatedly let down by false information, unanswered emails and promises that certain units could be secured, only to be told they were suddenly unavailable after we had been chased to pay the reservation fee. Communication was so poor that I had to turn up at the development unannounced just to speak to someone (luckily lived a 100 m walk away). Emails would routinely go unanswered unless I copied in MODA’s Operations Director. I submitted a complaint, only to face further delays chasing a response. When management eventually replied, the response was a lengthy, seemingly AI generated message which essentially amounted to an acknowledgement that they were busy and would try to improve. We genuinely liked the flat, so we gave MODA the benefit of the doubt, assuming these were teething issues at a new development. Unfortunately, moving in has only reinforced our concerns. Since moving in We have now been here for three weeks. The flat itself is nice, as we expected, but the basic customer experience has been incredibly disappointing but despite arranging a move in appointment, when we arrived, the team appeared completely unprepared. They did not seem to know we were moving in or that we had paid our deposit and first month’s rent. Furniture we had explicitly been told would be removed was still there. We have spent three weeks chasing an induction and basic information about our bills. After four emails, we finally received an appointment date. Shock, nobody turned up. Since then, we have sent two further emails trying to rearrange the appointment, with no response. Calling has been equally pointless as no one answers the phone. The bigger issue This is not about one missed appointment or one unanswered email. It is a consistent pattern of poor communication, broken expectations and a complete lack of ownership, both before and after moving in. We haven't once asked for anything above adn beyond basic information that we need. For a company managing premium rental accommodation, the standard of customer service has been so poor. Residents should not have to send four email chasers, escalate complaints to senior management or physically turn up at reception simply to get basic answers. The only real positive I can give is that we like the flat itself. Almost every interaction with MODA, however, has been unnecessarily difficult. Had we known what the experience would be like, we would have seriously reconsidered moving here. Moving home is stressful enough without having to fight for basic communication and support. We had hoped this would be a long-term home. At this point, it is difficult to see that happening. MODA in my opinion are totally out of their depth managing luxury apartments in the area.

Read This Before Signing with MODA Embassy Boulevard

PLEASE READ BEFORE MOVING INTO MODA EMBASSY BOULEVARD I consider myself one of the fortunate residents, having experienced no major issues with my apartment apart from it not being cleaned before I moved in. However, many other residents have had a very different experience. Residents have reported plaster beetle infestations in supposedly brand-new flats, with MODA allegedly telling residents that the beetles were “not dangerous” and leaving them to clean them up themselves. Others have reported leaks and mould. These are serious concerns in a development marketed as modern, high-quality accommodation. My own experience was also affected by misleading information during the viewing process. Babur, the employee showing me around, gave inaccurate information about amenity costs, removing furniture from furnished apartments and other important details. MODA offered no compensation, while other residents have reportedly incurred thousands of pounds in storage costs as a result of similar issues. Other ongoing concerns include rent payment difficulties, including direct debit issues and a reported £5,000 payment cap; emails and requests for assistance going unanswered; and the advertised 24-hour concierge service not being consistently available across both buildings. Bin rooms regularly overflow, rubbish is left around the building, and residents have raised concerns about rats. Since the switch to Community Energy several months ago, communication about heating has reportedly been virtually nonexistent. Some members of staff are genuinely lovely, which makes the situation all the more disappointing. However, there has been significant staff turnover, and some employees appear overwhelmed. Residents too often seem to be left without answers or meaningful support. The one silver lining is the community residents have built among themselves. It is a shame that such a strong community has developed despite, rather than because of, the management. My advice to anyone considering moving here is to think very carefully before signing a tenancy agreement. Get EVERYTHING MODA promises in writing, particularly regarding costs, amenities, furnishings and services. The reality of living here has fallen well short of expectations, and these issues need to be addressed seriously.

An honest review from a current tenant - PLS READ before moving in

PLEASE READ BEFORE MOVING IN (I rarely leave reviews but I have to post in good conscious as I hope others can avoid what myself and many other residents have experienced/continue to experience in this building) The building, flats, neighborhood, and specific members of the concierge are amazing (Afnan and Gerrard)..unfortunately the only thing “luxury and premium” about MODA is the first impression. 1. Viewing - The letting agent (Babur) promised multiple things. He made everything seem possible during the viewing - furniture changes, removal, add ons, you name it. This was all taken back once the deposit was paid. When raised with management it was made to seem like an isolated case but I have since found out that multiple residents have had the same exact experience with this specific agent. If you are promised anything during the viewing, ask for it in writing before you make any payment. 2. Move in process - Once the initial deposit was paid, it was very difficult to get in touch with anyone from MODA to confirm rent payment, move in details, dates etc. I did not have confirmation that I would be able to pick up my keys and move in until the morning of the agreed move in date. Again, I have since found out that many residents have had the same experience, with some being delayed by weeks/months. 3. Professional cleaning - flat was not cleaned prior to move in. The cabinets had construction colored dust, debris on the floor, stains on the furniture. It took multiple conversations with concierge/management to get cleaners to come but in the end I had to do it myself in order to unpack and move in. 4. Building issues - no hot water for weeks, WiFi down for days, lifts not working, the trash room literally overflowing to the point they had to lock the doors, no concierge, bill payment issues, beetle infestation 5. Management - the management is difficult to reach and there has not been any meaningful improvement on any of the above mentioned points. When any issues are raised it is treated as an “isolated incident” and no meaningful support is provided. We have had multiple town halls where improvement was promised but no meaningful changes have been made yet.