PLEASE READ THESE TERMS AND CONDITIONS (“Terms”) CAREFULLY BEFORE USING OUR WEBSITES OR DOWNLOADING, INSTALLING AND/OR USING OUR MOBILE APPLICATIONS, AS THEY ARE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND US.
These Terms govern the use of our domain (rightmove.co.uk) including our website www.rightmove.co.uk, any sub-domain, sibling-domain, or Uniform Resource Locator (URL) (collectively referred to as the “Website”) registered to Rightmove Group Limited and/or its affiliates (referred to as “Rightmove”, “we”, “our”, “us”), any associated mobile software application (“App”), and any Application Programming Interface (API) by which Rightmove’s data may be accessed, or any other innovation used or operated by Us to deliver Rightmove’s services whether now or in the future (collectively referred to as the “Platform”). References to “you” or “your” mean the user of the Platform.
1.1. We are Rightmove Group Limited (company number 03997679) and our address is 2 Caldecotte Lake Business Park, Caldecotte Lake Drive, Caldecotte, Milton Keynes, MK7 8LE. Our VAT number is 918501823. We are not a property sales or lettings agency. We are the providers of the Platform.
1.2. To contact us, please email customersupport@rightmove.co.uk or write to us via the postal address above.
2.1. These Terms set out all of the rules and obligations that apply to your use of the Platform.
2.2. By using the Platform, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Platform.
2.3. If you are accessing the Platform through the App, by downloading the App from any of our approved appstore providers (referred to as an “Appstore“) and continuing to use the App, you agree to be bound by these Terms. If you do not agree to these Terms, you must not download or use the App. If you have already downloaded the App and do not agree to these Terms, you must stop using the App and delete it from your device. In consideration of you agreeing to abide by these Terms, we grant to you a limited, non-transferable, non-sublicensable, non-exclusive, revocable licence to download and use the App on any compatible device subject to these Terms and any conditions, rules or policies applied by any Appstore. To ensure the App works correctly, please ensure that you are using the latest version of the App and that your operating system is compatible. The requirements for these operating systems may change and you must download the updates from the relevant Appstore to keep using the App. We reserve all rights in the App and we remain the owners of the App at all times. You have no right to access the App in source code form.
2.4. You must be at least 18 years of age to use the Platform. By using the Platform and accepting these Terms, you confirm that you are at least 18 years of age.
2.5. We recommend that you download and store a copy of these Terms for future reference.
2.6. These Terms may also make reference to other terms that apply when using our Site, such as our Privacy Policy and Cookie Policy. When you provide your personal data to the Platform, it will be processed in accordance with our Privacy Policy.
2.7. If any open-source software is used in the Platform, the terms of an open-source licence may override some of these Terms.
3.1. We may amend these Terms from time to time. If we make changes to these Terms, we will post the revised Terms and update the date below. By continuing to use the Platform after the date of the revised Terms, you agree to be bound by the revised Terms. If you do not agree to the revised Terms, you must stop accessing and using the Platform.
4.1. The Platform is made available free of charge. Access to the Platform is permitted on a temporary basis, and we reserve the right to:
4.1.1 amend or update all or any part of the Platform;
4.1.2. withdraw your access to all or any part of the Platform; and/or
4.1.3. suspend or discontinue all or any part of the Platform
from time to time, without notice. We will not be liable if, for any reason, the Platform is unavailable at any time or for any period.
5.1. You accept that you are solely responsible for ensuring that the device you use to access the Platform meets all technical specification required by the relevant operating system, and is compatible with the Platform.
5.2. You must not misuse the Platform, or use the Platform in any unlawful manner or for any unlawful purpose, or act fraudulently or maliciously. In particular, you must not:
5.3. You must not upload or use inappropriate or offensive language or content or solicit any commercial services in any communication, form or email you send or submit, from or to the Platform.
5.4. Whenever you make use of features that allow you to upload content to the Platform, or to make contact with other users via the Platform, you must comply with the content standards set out in these Terms. Please see clause 6 below. You warrant that any such contribution does comply with the standards mentioned in clause 6 and, if you are a business, you will indemnify us against any breach of this warranty.
5.5. Unless you have our prior written consent from our Legal team, you or others must not do or attempt to do any of the following:
5.5.1. access the Platform in order to obtain information available from it, or extract or seek to extract information from the Platform, other than by means of direct human interaction with the menu system, hyperlinks and search and filter functions displayed on the human-readable pages of this Platform by using either: (a) a web browser which is directly accessing the Platform; or (b) the App or other computer program published by us; or
5.5.2. use technical means to access the Platform which enables, causes or facilitates you or others to access the Platform in a manner prohibited by this clause 5.
5.6. If you are acting in the course of business, you may use the Platform to search for commercial property listings. However, unless you have prior written consent from our Legal team, you may not use the Platform for any other research purposes related to the property market or our members, particularly where such research is intended for commercial gain.
5.7. Where consent is given pursuant to this clause, we reserve the right to withdraw such permission without notice and without giving a reason.
6.1. We are the providers of the Platform, on which we display:
6.1.1. property information (“Property Information”) submitted by our members (which may include estate agents, commercial agents, letting agents, landlords, new home developers, overseas home owners or any individual or corporate entity acting in a similar capacity) (collectively referred to as “Members”) for you to view; and
6.1.2. other content, including but not limited to articles, guides, commentary, research, white papers, case studies, interviews, multimedia content (such as videos and podcasts), infographics, and newsletters (together with 6.1.1. referred to as “Platform Content”).
6.2. All enquiries, comments, reviews, feedback or other content that you input, submit, or upload to the Platform and/or provided to Rightmove (“User Content”) will be considered non-confidential and non-proprietary. You grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable, and sublicensable license to use, copy, modify, adapt, prepare derivative works of, distribute, store, perform, and display the User Content for any purpose. Any personal information collected from you will be processed in accordance with our Privacy Policy and Cookies Policy.
6.3. User Content must comply with applicable laws and must not include:
6.3.1. misleading, inappropriate, discriminatory, obscene, offensive, harassing, deceptive, fraudulent, violent, inflammatory, unethical, immoral or illegal content;
6.3.2. any content which does or could potentially infringe the intellectual property rights of a third party; or
6.3.3. any content that could cause harm or distress to any individual.
6.4. You should only use enquiry forms on the Platform to submit a genuine enquiry. You must not use the Platform to impersonate others, submit false or misleading information, or harass, abuse, or defame any individual or organisation. When you fill out and submit an enquiry form on the Platform, Â personal information you provide will be processed in accordance with our Privacy Policy. We shall use reasonable endeavours to transmit to the intended recipient(s) any genuine enquiry submitted by you to the Platform and we are not liable for any delays in the transmission of any enquiry. If we suspect an enquiry form has been misused for any reason, we reserve the right to withhold the transmission of the enquiry to the intended recipient(s) without notice to you.
6.5. We will determine in our discretion whether there has been a breach of this clause 6. Where we believe a breach of clause 6 has occurred we may take such action as we deem appropriate. This action may include the following:
6.5.1. immediate, temporary or permanent withdrawal of your right to use the Platform;
6.5.2. immediate, temporary or permanent removal of any User Content;
6.5.3. disclosure of your identity to any third party who claims or alleges that any User Content breaches such third party’s legal rights;
6.5.4. further legal action against you; and
6.5.5. disclosure of such information to law enforcement or authorities as necessary.
6.6. In addition to all of our rights set out in this clause 6, we reserve the right to take down any User Content at any time without notice and/or reason.
6.7. The views expressed on the Platform, whether by users, Members or other individuals, do not represent our views or values.
6.8. We continually enhance our services on the Platform by introducing new features, which may include the use of artificial intelligence (AI) and machine learning technologies. AI features on the Platform may be marked with a symbol and/or disclaimer. AI is smart but can be inaccurate and you should check important information before relying on it.
7.1. To gain access to certain information and services on the Platform you will need to register (free of charge) for a Rightmove account. Registration is only permitted for natural persons who are 18 years or older. We may refuse your application for registration at our discretion.
7.2. Each registration is for a single user only. You must not share your username and password with any other person or with multiple users on a network.
7.3. You must ensure the password you use is unique and must not be re-used anywhere else such as other websites, portals, or any other accounts.
7.4. You undertake that all information provided by you for the purposes of registering with us is accurate and complete.
7.5. You accept sole responsibility for all use of and for keeping secret any password that may have been given to you or chosen by you for use on the Platform. You will notify us immediately of any unauthorised use of them or any other breach of security of the Platform of which you become aware.
7.6. If in our reasonable opinion you have failed to comply with any of the provisions of these Terms, and/or we have reason to believe that there is likely to be a breach of security or misuse of the Platform, we may require you to change your password or we may suspend or cancel your account.
7.7. All personal information supplied by you as part of the registration process will be processed in accordance with our Privacy Policy.
8.1. The intellectual property rights in the Platform and the Platform Content (including all text, images, photographs, pictures, graphics, visual interfaces, databases, software, code, files, links, trade marks, service marks, trading names and other materials published on it) belong to us or our licensor(s). All rights are reserved.
8.2. No licence or right is granted to you in these Terms to use any of our intellectual property, specifically any trade mark, name or logo of Rightmove or its affiliated companies including, without limitation, the trade marks “RIGHTMOVE”, “believe it” and “find your happy”.
8.3. If you are a user of the Platform for personal use, subject to clause 5, you may download material from the Platform, only where we provide a specific option for you to do so, solely for the purposes of making use of the services. However, you must not, whether in whole or in part, copy, reproduce, redistribute, adapt, alter, display, transmit, modify, republish, store, frame, overlay, creative derivative works of, pass-off, link to or otherwise exploit any material or information on or downloaded from the Platform without the prior express written consent of our Legal team.
9.1. We do not warrant that the Platform and/or Platform Content will be free from infection, viruses and/or other material which is or could be malicious or technologically harmful.
9.2. We provide the Platform on an “as is” and “as available” basis. Due to the nature of software and the internet, we do not warrant that your access to, or the running of, the Platform will be uninterrupted or error free. We shall not be liable if we cannot process your details or fail to perform any of our obligations under these Terms due to circumstances beyond our reasonable control.
9.3. The information provided on the Platform and the Platform Content is for general interest only and does not constitute specific advice. Although we make reasonable efforts to update the information on the Platform, we make no representations, warranties or guarantees, whether express or implied, that the Platform Content is accurate, complete or up to date. We shall not be liable to any person for any loss or damage which may arise from the use of any Platform Content. You should obtain appropriate professional advice before making any important decisions based on the Platform or the Platform Content.
9.4. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms, whether express or implied, which may apply to the Platform and/or Platform Content.
9.5. The Property Information available on the Platform is provided to us by our Members for your information only. We do not verify the Property Information provided to us. You should check all Property Information with the business advertising the property and obtain appropriate professional advice before making any important decisions based on the Property Information. If you rely on the Property Information, you do so at your own risk.
10.1. We reserve the right to bar users from the Platform and/or restrict or disable their access or use of any or all elements of our services, on a permanent or temporary basis at our sole discretion.
11.1. The Platform is directed to individuals residing in the United Kingdom. We do not warrant, represent or guarantee that the Platform and/or Platform Content is appropriate for use, available in other locations, or complies with laws of other jurisdictions than the United Kingdom.
12.1. The Platform may contain links to websites operated by third parties. We do not control, and are not responsible for, the content of those websites. We give no warranties or representations as to the accuracy, completeness or reliability of any information on linked websites. We may receive a commission or other remuneration from some of the links on the Platform. Links are provided for your convenience only and do not constitute an endorsement of the websites or any products or services advertised on them. If you choose to access any third-party website linked from the Platform, you do so at your own risk. Unless expressly stated otherwise, we are not affiliated with these third parties and should not be regarded as endorsing them.
13.1. You must not link directly to any property details page or any other page of the Platform for the purpose of commercial gain or to exploit the Platform or the Platform Content.
13.2. You may link to our home page provided that you do so in a way that does not (in our reasonable opinion and at our sole discretion) damage our reputation, expose us to risk, or generate unauthorised commercial benefit for you or any third party.
13.3. If you are a member, you may only link to pages specifically relating to you (your microsite homepage, if applicable, or your Find an Agent page) or to your summary listings page. Any such linking must not (in our reasonable opinion and at our sole discretion) damage our reputation, expose us to risk, or be used to obtain unfair or unauthorised commercial advantage.
13.4. You must not include links to the Platform in any other website, application, extension, plug in, or computer program without prior written consent from our Legal team. This includes, without limitation, deeplinks or hotlinks to any internal page or content on the Platform, particularly where such links may be used to drive traffic, revenue, or other commercial benefit.
13.5. You must not, and must not attempt to, load, embed, frame or otherwise access images or any other assets directly from the Platform within any other website, application, extension, plug in, automated tool or computer program without prior written consent from our Legal team.
13.6. You must not establish a link in any way that suggests any form of association, approval, partnership, or endorsement on our part where none exists, or which could reasonably be understood as being for commercial exploitation.
13.7. We reserve the right to withdraw any permission granted under this clause, whether or not prior written consent was required, at any time, without notice and without giving a reason.
14.1. We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents (excluding our Members) or subcontractors and for fraud or fraudulent misrepresentation.
14.2. Subject to clause 14.1, we will not be liable for:
14.2.1. any failures due to software or internet errors or unavailability,
14.2.2. loss of your password or account ID caused by a breakdown, error, loss of power or otherwise caused by or to your computer system;
14.2.3. any consequences arising out of or in connection with any systems we put in place to prevent automated programs being used to obtain unauthorised access to the Platform; or
14.2.4. any loss or damage caused by a virus, distributed denial of service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Platform or to your downloading of any content on it, or any website linked to it; or
14.2.5. any other circumstances beyond our reasonable control.
14.3. If you choose to contact our Members using the Platform, the details you provide (including, but not limited to, names, email addresses and telephone numbers) will be sent to the Member you choose to contact. Subject to 14.1, we do not accept any liability for any subsequent communications you receive from the Member or from any third party resulting from your enquiry.
14.4. Subject to 14.1, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you in connection with the Platform or in connection with the use, inability to use, or results of the use of or reliance on the Platform, any websites linked to it and any Platform Content, including without limitation any liability for:
14.4.1. economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
14.4.2. loss of goodwill or reputation; or
14.4.3. loss of privacy and loss of data; or
14.4.4. special or indirect losses; or
14.4.5. for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
15.1. We aim to ensure that all user feedback is handled fairly, consistently and is properly recorded. We welcome any suggestions on how we can improve our services. You can contact us by writing to Customer Services, Rightmove Group Limited, at the address provided at the start of these Terms, or via the Contact Us section on the Platform.
15.2. Any ideas, suggestions, and feedback about Rightmove or our Services that you provide to us either via the Platform or via any Rightmove email domain are entirely voluntary, and you agree that we may use such ideas, suggestions, and feedback without compensation or obligation to you.
16.1. The headings in these Terms are solely used for convenience only.
16.2. These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
16.3. If a court decides that any part of these Terms cannot be enforced, that particular part of these Terms will not apply, but the rest of these Terms will.
16.4. Our delay or failure to exercise or enforce any right or provision of these Terms shall not constitute or be construed as a waiver of such right to act.
16.5. We may assign or transfer any or all of our rights and obligations in these Terms at any time without notice to you. You may not assign or delegate any or all of your rights or obligations in these Terms.
16.6. Nothing in these Terms shall be construed to create a joint venture, employee-employer, partnership, or agency relationship between you and us, and neither you or we shall have the right or authority to incur any liability, debt, or cost, or enter into any contracts or other arrangements, in the name of or on behalf of the other.
Thank you for visiting Rightmove.
Last Updated: February 2026