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User Guide

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Who we are

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    Brock Taylor is one of Horsham's best known and most successful Independent Estate Agents. Our office is centrally located on the corner of Horsham's historic Market Square, adjacent to the Old Town Hall, and we have provided an unrivalled level of service to clients in Horsham, and its surrounding villages, since 1992. During that time the office has won numerous accolades - including being Winners of The Estate Agency of the Year competition.

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    Markerting

    We believe that high quality marketing is essential in achieving the right level of exposure to any property - especially in the current market - and so invest heavily in all forms of media exposure including: striking weekly advertising in the West Sussex County Times and a regular advert in Sussex Life.

    In addition to this we understand and recognise that it is equally - if not more important - to ensure that we have a strong on line presence for your property. Therefore we employ website prioritisation to ensure that Brock Taylor's website is linked to the 1st page of Google. In addition all properties are marketed on a host of websites that include Rightmove, Prime Location, Property Finder, Globrix, Homes24, Property Index & Property Live - to name but a few! This ensures that when you instruct Brock Taylor your property will be exposed to the local, National & global market in one hit!

    Unlike most other local letting agents we also compile full details and floor plans for all our rental properties.

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User Guide

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Why choose us

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    Full property details
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    Unlike most of our competitors we believe it is important to create full property details for our rental properties too - that's why we take full details and as many photos as is possible. This will help improve the quality of each viewing - as the tenants already know what they are seeing!

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    Floor Plans
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    We use floor plans as an integral part of our marketing campaign for your property. These eye catching, detailed, technical drawings help to make you property stand out from the crowd and make the layout come to life before their eyes!

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    Access to corporate clients
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    As one of the longest established agents in Horsham we have long standing relationships with a number of large local companies. In addition we deal with a high number of relocation agents who are employed to help individuals or companies relocate. These tenants frequently pay up front for their rental with provides total peace of mind to our Landlords.

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    Weekly local advertising
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    Although we market all of our properties extensively on line we also still believe it is important to maintain high profile weekly advertising and so advertise every week in both the West Sussex County Times & the Resident to guarantee the best local exposure too.

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    High profile office
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    Brock Taylor's striking office is set in the heart of the town centre in the busy restaurant district. The office is brightly lit, with multiple screens in the window displaying your property night & day, 365 days a year. With the office set in such a busy thoroughfare it is a magnet for prospective tenants.
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User Guide

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Why rent with Brock Taylor?

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    · Because we ensure all deposits are registered with an approved deposit protection scheme within ten working days.

    · Because if a property is under our management, we aim to respond to all service requests within 24hrs.

    · Range of family and pet friendly landlords

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    Property management

    · Tenants are able to report problems via our website www.brocktaylor.co.uk at any time, 365 days a year.

    · Local trustworthy contractors on hand to deal with maintenance problems quickly.

    · In house property management department.

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    Tenant fees

    · Our aim is to be as fair as we can with tenants so you will only be charged what costs are required and no extra's

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    Moving in and out of a Brock Taylor property

    · We will always ensure where possible that you are met at the property on the day you move in by a representative from our independent inventory company.

    · When it comes to moving out we won't tell you move out at a set time we will just ask you to return the keys to the property for the next day so that we can arrange for our independent inventory company to go to the property.

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User Guide

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The Team

  • Introduction

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    At Brock Taylor we always look for high-calibre staff to represent us. Therefore being able to offer you a better service from a dedicated, trustworthy team.

  • Team Member

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    Lucy Maskell, Director 
    I started my lettings career in Farnham. I subsequently worked for a successful independent estate agency lettings department in Camberley. I was promoted to become the Assistant Manager at their busy Farnborough branch, where I helped them to become one of the company's most successful branches. Whilst based at this office, I passed both level 1 & 2 ARLA exams, before taking a brief step back from the industry in 2005 to start a family. I now have three children. My two sons attend local schools where I am a member of the PTA. I work for Brock Taylor on a part-time basis and I've never been happier. I really enjoy carrying out the viewings and I love meeting prospective buyers and helping them find their ideal home.

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    Suzanna Evershed, Assistant Lettings Manager
    Suzanna is an important member of our lettings team and has been since she joined Brock Taylor in 2013. Prior to working with us she undertook a similar role at an independent letting agent in Crawley and still enjoys the fast moving pace of the rental market. Having lived in Horsham all her life Suzanna has many friends and associates in and around the town and was educated at Tanbridge House School. She just bought her first home with her fiancé and is looking forward to being able to entertain her friends and family. She has recently passed her ARLA Technical Award and is already an Associate of The Guild of Professional Estate Agents. Across the course of recent years she has received many plaudits for the high standard of care and service that she offers her clients

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    Sam Ellis - Lettings Consultant
    Having had a passion for property for some time, upon leaving college, Sam jumped at the opportunity to work within the industry and for the area's leading agent. Since starting at Brock Taylor he has attended a number of training courses and internal training sessions to enhance his knowledge and skills to assist all landlords and tenants with their move. Sam looks forward to a bright future with Brock Taylor and the challenges that lay ahead. In his spare time, he enjoys socialising with friends and family and enjoys long country walks ending in a pub!

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    Kerry Humphreys, Property Manager

    Kerry is our Property Manager and comes to us with five years' experience. She previously worked for a large corporate company in Horsham where she was awarded the Top Property Manager beating 200 other members of staff. Kerry has lived in Horsham for 18 years with her husband Martin and her two adult daughters. Away from the office, she likes to go the gym, walk her dog, Radley and travel to new holiday destinations. Kerry has a real passion for property and prides herself in her customer service, attention to detail and her communications skills.

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    Terri Brand - Assistant Property Manager
    Terri joined Brock Taylor in 2015 to work as a Weekend Lettings Consultant. She progressed within our Property Management department and is now our Assistant Property Manager.  Her duties include doing property inspections and handling household repairs. Her knowledge of Horsham comes from the fact she has lived here for over 20 years and currently resides in Southwater. In her spare time, she enjoys spending time with her family, going to the cinema and walking her dogs, Buddy and Dexter.

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    Rosemary Smith, Accounts 
    Rosemary joined Brock Taylor in 2016 and has lived and worked in and around Horsham for more than 30 years. She joins us to work in our Property Accounts and has an excellent accounts background within many different industries. She prides herself in the attention to detail she has for her work and this skill helps to ensure that our Landlords are looked after. In her spare time, Rosemary enjoys pilates, playing tennis, is secretary to her local tennis club, as well as spending time with her grandchildren.
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    User Guide

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    Recommendation

    • Introduction

      A few words from some of the landlords and tenants that we have worked with...
      ww2.feefo.com/en-gb/reviews/brock-taylor

    Testimonials from Landlords

    • Landlord Testimonial

      process was very swift
      My experience of the sale of my property was not the best but when I opted to rent it, my faith was restored & the process was VERY swift & the service since has been good & problem-free.

    • Landlord Testimonial

      fast efficient communication
      We have been very pleased with the service Brock Taylor have provided us both during property purchases and as a landlord, fast efficient communication both with ourselves and our tenants, good response to any maintenance issues and fair pricing. Above all the business promotes a friendly and approachable feel which make dealing with them a pleasure. keep up the good work and hold onto the basic values.

    • Landlord Testimonial

      We would highly recommend them

      After struggling to rent our property we went to Brock Taylor letting. From the minute they viewed they offered a very slick professional service, let in just a few days. Suzanna and team have been very helpful and professional to make this first time experience very easy and trouble free. Thank you all. We would highly recommend them.

    • Landlord Testimonial

      exceptional service
      We have received exceptional service right from the initial meeting. Suzanna has been professional, efficient and extremely responsive. We feel we are in good hands and that our rental property will be well looked after. We would not hesitate to recommend Brock Taylor.

    • Landlord Testimonial

      Restoring my faith in lettings
      Service really excellent, I can definitely say that in every department I have had to deal with, from first meetings, thro completion of normal queries & solutions ,to the setting up payment & banking details , everyone has been first class ,both in basic business practises which nowadays are obligatory ,but also in the friendly & helpful manner of their approach to their clients

    Testimonials from Tenants

    • Tenant Testimonial

      Swift Response
      They respond very swiftly to emails, making sure to answer every question presented to them. Maintenance was sent out very quickly to deal with our first issue.

    • Tenant Testimonial

      offered me help and advice
      We fell in love with a property through speaking to a current tenant who knew she was going to be leaving and I immediately got in touch with Brock Taylor to discuss the possibility of us moving in. I initially spoke with Suzanna, who was lovely, and also Sam who was very helpful too! They were both brilliant and helped me through the process step by step. This was mine and my partners first rented property together and they were able to guide me, offering help and advice and never getting fed up with me pestering them with questions! We're now in the property, settling in and looking forward to being here for what we hope will be a long time!! Thank you so much Suzanna and Sam for your help, you've been brilliant xxx

    • Tenant Testimonial

      Service was excellent
      Service was excellent - all communications were quick, documents were electronic and e-signed (very convenient), staff are really friendly. Thank you Brock Taylor!

    • Tenant Testimonial

      Can't fault their service
      We think that they were very helpful and their communication was outstanding. They are the best letting agent we have had and can't fault their service.

    • Tenant Testimonial

      Quick and easy 
      Lovely company to deal with! Made the move from Brighton particularly easy and are now settling in, in our new home ! All queries we have inquired about have been answered quickly and will recommend highly.

    • Tenant Testimonial

      Friendly, Helpful staff, easy to communicate with.
      Friendly, helpful staff. Easy to arrange lettings, good communication. Worked hard to ensure a fast referencing.
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    Disclaimer

    The content on this Microsite has been uploaded by Brock Taylor, Horsham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Brock Taylor, Horsham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Brock Taylor, Horsham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Brock Taylor, Horsham on 01403 272022.


    User Guide

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    You'll Be Moved By Our Service

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      AWARD WINNING ESTATE AGENCY
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      As Horsham's leading independent estate agent and The Sunday Times Best Estate Agency in the South East, Brock Taylor offer both unrivalled customer service and sales results. Our prominent East Street office welcomes anybody looking to buy or sell and our large, locally based sales team would be more than happy to assist with your move.

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    User Guide

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    Inspiration and Perspiration

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      Experienced local staff
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      We believe that a good estate agent should be an expert in the area in which they work. That's why - wherever possible - we employ local people. We are experts on the Horsham property market and can call on years of local experience to provide accurate and detailed advice to our clients. Buyers also feel that this is an invaluable addition to our service - as we can provide accurate information on local facilities, schools and areas.

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      Professional Advice
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      Estate agents don't always have the best reputations - that's why Brock Taylor are members of the NAEA, The Property Ombudsman & NFOPP to provide our customers with peace of mind that they are instructing true property professionals. In addition all sales staff achieve professional qualifications by achieving the NAEA technical award for proficiency in estate agency - thus underlining our credentials.

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      Award Winning Service
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      Brock Taylor have been recognised as the Best Estate Agents in West Sussex for EIGHT years running at the UK Property Awards and have award The Best Independant Estate Agent in the UK for three consecutive years at the Negotiator Awards. The proudest moment to date is winning the Sunday Times Best Estate Agent 2013 and again in 2016, the industry's most highly regarded award.

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    User Guide

    Title

    Knowledgeable,Trustworthy, Helpful

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      These are the qualities we want buyers to experience when they buy a property through Brock Taylor.

      We're an independent estate agent - based in Horsham since 1992 - and an invaluable ally for buyers looking for a home in the town or nearby villages.
      Most Brock Taylor employees are either "Horsham born and bred" or have lived here for some time. So we know a bit about the area.

      Our specialist subject is the character and amenities of the market town of Horsham - and the area up to a 10mile radius from its centre.
      That includes villages like Warnham, Mannings Heath, Southwater, Colgate, Copsale, Billingshurst, Slinfold, Partridge Green, Broadbridge Heath, Cowfold, Dial Post and Rusper.

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    User Guide

    Title

    Your Local Experts

    • Introduction

      Your award winning, local sales team

    • Team Member

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      Peter Maskell - Director
      I offer a wealth of experience and expertise, having worked for over 20 years in the industry in London, Surrey, Middlesex, Hampshire and Sussex. I'm proficient in, and passionate about, all aspects of sales and lettings and I can offer specialist advice on obtaining planning permission if you have land with development potential. I also have extensive experience in selling brand new properties for some of the UK's largest developers. My wife Lucy and I live in Mannings Heath with our two sons and daughter. I have a strong interest in the local community and am passionate about promoting it. I am an active member of both the East Street Traders Association and BNI.

    • Team Member

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      Joshua Harris - Sales Manager 
      Having lived in Horsham my whole life I have an expert knowledge of the area. I joined Brock Taylor in 2006 and have been trained by many of the industry's leading experts, to ensure that my local knowledge is as strong as possible, so that I am able to offer the best possible service. I always wanted to work for a local independent estate agency where the client matters and my input would make a real difference. Since joining the company we have been recognised by our peers for the service we offer and have been awarded the 'best independent estate agent in the UK', 'best estate agent in West Sussex', and, 'best estate agent in the South East of England' amongst others.

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      David Saunders - Assistant Sales Manager
      Having started with Brock Taylor back in February 2005, I have seen a number of changes to the area and the property market - for both better and worst. I've witnessed property booms and back-to-back recessions, but my experience in the Horsham area and the property industry enables me to provide extensive, beneficial advice and guidance for your sale or search, regardless of the current market situation. I am passionate about the local area and I am also able to offer specialist knowledge of the equestrian market.

    • Team Member

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      Liam Stanbridge - Senior Sales Consultant
      Liam previously worked for a corporate Estate Agency where he won sales and customer service awards.  He hopes to use these skills at Brock Taylor.  Liam lives in Billingshurst with his family and has lived in and around Horsham for most of his life which gives him great local knowledge.

    • Team Member

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      Lindy Cunningham - Sales Consultant
      Lindy joins us with 13 year experience from the travel industry.  She prides herself on her friendly, honest business approach and is looking forward to using this in her new career at Brock Taylor.  In her spare time, she enjoys spending time with friends and going to the gym. 

    • Team Member

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      Richard Evans - Sales Progressor
      I've been an estate agent since 1971, giving me a thorough understanding of the whole property market throughout Kent, Surrey and Sussex, with the peaks and troughs of challenging conditions over the years. As a fellow member of the National Association of Estate Agents I am driven by getting sales through as quickly and smoothly as possible, thereby taking away as much stress as possible from our clients. Outside of the office, I am a presenter with Meridian FM, interviewing local residents of East Grinstead.

    • Team Member

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      Sarah Higgins - Sales Progressor
      I have worked for Brock Taylor since May 2014, prior to this I worked for Virgin Atlantic for 7 years. I was brought up in Horsham and have lived in the surrounding areas my whole life giving me a great local knowledge of the area. Working for Brock Taylor is a real privilege as I believe we deliver exceptional customer service at all times and will treat every person that we come into contact with as an individual. I pride myself on keeping a close relationship with clients helping them every step of the way to finding their dream home.

    • Team Member

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      Craig Winser - Land & New Homes Manager
      Having already forged a career within one of Europe's leading FTSE companies, Craig joined Brock Taylor as a Sales Consultant and quickly progressed to become one of the company's Valuers.  Craig is now the Land & New Homes Manager for Brock Taylor and works closely with land owners and developers to help maximise their return

    • Team Member

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      Helen Farquharson - PA to Director
      Helen joined Brock Taylor as Branch Administrator with over 20 years' experience in Administration and Customer Service and now works closely with the Directors looking after all aspects of the business.Helen has lived in and around Horsham for thirty years which gives her a good local knowledge and in her spare time, she enjoys spending time with her friends and family, cooking, watching films and wine tasting.

    • Team Member

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      Lucy Woolridge - Branch Administrator
      Lucy joined Brock Taylor as Branch Administrator in August 2017 after a lengthly career in the public housing sector. Her experience within the housing sector includes working in Customer Services, Finance, Leasehold Management, Sales and Lettings.Lucy has lived and worked in the Horsham area for more than thirty years and in her spare time she enjoys spending time with family and friends.
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      User Guide

      Title

      • Introduction

        Dont just take our word for it -
        Here are some feedback comments from our happy client's- more can be found on ww2.feefo.com/en-gb/reviews/brock-taylor

      Testimonials from Sellers

      • Seller Testimonial

        Very professional, ethical and trustworthy

        Jim

        I recommend Brock Taylor highly. Through them I have bought, sold, and rented properties in Horsham over many years. Very professional, ethical and trustworthy.

      • Seller Testimonial

         service we received from the team was excellent

        Marie

        I would highly recommend Brock Taylor. From our first contact through to completion the service we received from all members of the team was excellent. A refreshing change after wasting over three months with another Horsham based Agent.

      • Seller Testimonial

        willing to go the extra mile

        Sarah     

        Brilliant from start to finish. All staff are polite, professional, efficient and are willing to go the extra mile to ensure that your move goes as smoothly as possible. I would definitely recommend them to anyone thinking of moving and would use again.

      • Seller Testimonial

        the staff went out their way to help us

        Sam      

        Very friendly service and the staff went out their way to help us. All the staff were able to assist us if we called even if the person dealing with our house wasn't avaliable

      • Seller Testimonial

        pro-active at getting your house sold

        Dawn    

        When selecting an estate agent it is so important to find one that is pro-active at getting your house sold and the team at Brock Taylor sold our home in under a month! They were very courteous, professional, and informative with the sell of our home and we highly recommend them to anyone looking to sell or let their house.

      • Seller Testimonial

        Open day resulted in multiple offers

        Steve & Sue    

        Organised a quick efficient sale by arranging open day with lots of viewings which resulted in multiple offers. Kept us informed of the progress of the sale and when delays occurred in the chain were proactive in moving things along.

      Testimonials from Buyers

      • Buyer Testimonial

        whole transaction very straight forward

        Christopher

        Very friendly and welcoming but above all, very efficient and professional. They made the whole transaction very straight forward. Thank you all.

      • Buyer Testimonial

        every viewing is a potential sale

        Gary  

        Allowed us to view house even though ours was not on the market at the time. Which another agent who previously had this house on their books would not. We loved the house on viewing. Got ours on the market and sold and made an offer. We would not have moved into the house of our dreams if refused that viewing. A tip to other agents every viewing is a potential sale.

      • Buyer Testimonial

        kept me up to date

        Suzie   

        Brock Taylor kept me up to date regarding the purchase of our property and followed up with various professionals to ensure the purchase kept momentum.

      • Buyer Testimonial

        very helpful in our first time house purchase

        Gosia   

        Brock Taylor have been very helpful in our first time house purchase. They kept regular updates on the progress and helped out with advice when needed.

      • Buyer Testimonial

        Real understanding
        Verified customer    

        Craig Winser was excellent and had a real understanding of the kind of property I was looking for. Because of my experience with Craig I would definitely buy from them again.


      • Buyer Testimonial

        Went out of his way to intervene on my behalf
        Kostas    

        I was impressed. From the moment I asked to view the flat, to the actual viewing, the offer, the mortgage advice, all the way to me getting the key, everyone at Brock Taylor has been really helpful. I have to call out Richard, the Sales Progressor, who went out of his way to intervene on my behalf and help things along, several times.


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      Disclaimer

      The content on this Microsite has been uploaded by Brock Taylor, Horsham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Brock Taylor, Horsham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Brock Taylor, Horsham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Brock Taylor, Horsham on 01403 272022.


      Welcome to Brock Taylor, Horsham

      Title

      • Introduction

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        BROCK TAYLOR is one of Horsham’s best known and most successful Independent Estate Agents. Our office is centrally located on the corner of Horsham’s historic Market Square, adjacent to the Old Town Hall, and we have provided an unrivalled level of service to clients in Horsham, and its surrounding villages, since 1992. During that time the office has won numerous accolades - including being Winners of The Estate Agency of the Year competition.

      Find Us

      Branch address

      2 East Street
      Horsham
      RH12 1HL

      Get in touch

      Letting: 01403 272002  Local call rate

      Disclaimer

      The content on this Microsite has been uploaded by Brock Taylor, Horsham. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Brock Taylor, Horsham. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Brock Taylor, Horsham. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Brock Taylor, Horsham on 01403 272022.