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User Guide

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About Us

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    Detail
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    Brown & Kay Estate & Letting agents was established in 2006 in Poole Town Centre. After many successful years a second flagship branch was opened in the bustling location of Westbourne.  Over the past 12 years Brown & Kay have continued to offer the customer care and service levels that we know our clients deserve. Check our 5* reviews on Facebook, excellent Google reviews and now you can follow us on instagram!

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    Client Care
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    Most agents offer shop fronts with window displays, bespoke computer systems and messaging however what sets us apart from the competition is not just the illuminated displays, colour details with floorplans but the staff. Each of our team members has personally bought, sold, let or rented a property 1st hand. We understand your destination is only part of the picture, it's the journey you take to get there and Brown & Kay have a combined experience of over 120 years to assist you.

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    Family, Independant, Reliable
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    Brown & Kay is now owned and run by husband & wife Stephen & Mandy Kay.  They are supported by a strong and qualified team of professional people. Mark Rodda, our Branch Manager, has over 18 years of Agency experience to ably help you through the buying or selling process.   . Kate Powley is the full time Sales Administrator  and her superb can do attitude with sales progression as well as keeping the office organised and running the diary makes her a valuable team member. Kim Fishlock is our Lettings Manager working full time to ensure Landlords are given the best advice on property presentation, value and finding the right tenants .  Kim has several years experience in Sales as well as Lettings and is here for all your rental enquiries. Shannon Loe has recently joined and has now been with us for a year! Shannon is an experienced Estate Agent having worked for a large corporate agency and managing a town centre office. Her knowledge of Poole, and surrounding areas is excellent as well as dealing with all property across the areas we are pleased to cover.  Rachel Dew is our full time property Manager and assists Kim with all aspects of renting homes. She is the 'go-to' for all Property maintenance enquiries and deals with check in and check out and long term maintenance and management of property. We are very proud that our staff are all long term and we present a great team all qualified to deal with whatever your property needs may be

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    Location, Location, Location
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    Brown & Kay 20 Seamoor Road, Westbourne BH4 9AR is just a few doors along from the very popular 'Chez Fred' Fish & Chip restaurant and also the Main Post Office.  Opposite is the beautiful Arcade offering local independant gift shops, card shops, boutiques and jewellers .. all under cover!  Westbourne retains a village feel with a great range of local bars but also main stream business like marks & Spencer Food Hall, and a Tesco Express.  There is still a butcher, an artisan baker and a fruit and veg shop. Charity shops mingle with high end interior design business and Art galleries offering a truly eclectic shopping and leisure experience. With pathways down 'The Chines' to the award winning beaches this is truly a wonderful place to live. Bus services run to Bournemouth and beyond and the main Railway station in Bournemouth offers regular travel to London Waterloo and the rest of the country. A 10 minute walk from Westbourne takes you to local Rail Station Branksome for a quick trip to Poole, Weymouth or Dorchester. The M27 is a short drive away and links to the M3.

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    Relocation Agent Network
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    Brown & Kay are a member of the Relocation Agent Network, a group of over 600 independent agency offices across the U.K.   chosen after a thorough 'mystery shop' exercise, where agents are monitored constantly for the customer service standards and approach to client care and assistance. RAN in conjunction with their agent network, move buyers and sellers not only across the UK but across the globe! Our clients have the comfort of using local agents with national strength.

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    Social Media, On Line... all the time
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    We automatically upload all of our properties both for Sales and Lettings onto the main property search sites . We can list your home as a featured property with excellent photography and floor plans if required. Facebook and Instagram are used to promote and showcase your home. Our own Website is constantly being updated but shows the latest property for sale and has further information about the team
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Features

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You can see the properties we're currently marketing for sale by clicking the button below:

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User Guide

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Selling your home with Brown & Kay

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    Clients needs and wishes are always first
    Taking the big decision to sell your home can be a daunting one and that's why the team at Brown & Kay want to take all that stress away so the transition to your new home is as seamless as possible.

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    1. Accurate market appraisal How much is your home worth? It is vital to get an accurate valuation so that the best possible price can be achieved. There is no estate agency better qualified than Brown & Kay to provide you with all the necessary information thanks to our extensive knowledge of the local property market.
    2. Marketing We leave no stone unturned to ensure your home reaches the largest possible number of potential buyers. We use high quality photography and bold Premium Listings with both Rightmove and On The Market, to generate enquiries from far and wide. We have a large database of ready buyers and proactively market our properties as well as utilising more traditional methods including press and magazine advertising. 

    3. Viewings Taking care to match the right buyer to the right property, which makes it much more likely that the viewing will lead to a sale, and in addition our sales team know exactly how to describe your property and show it to its best advantage.

    4. Agreeing the sale When we receive an offer for your home we will liaise between you and the potential buyer to achieve the best possible price, advising you as our client at all times.

    5. Once the Sale is agreed We will liaise with all parties, i.e. other links in any chain, solicitors, estate agents, mortgage brokers etc. to ensure the all important exchange of contracts is reached as soon as possible, at which point your moving date will be set and, we will continue right up until this day to do all we can to ensure the sale is as smooth and stress free as possible.

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Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

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    Buying your home    
    Brown & Kay are proud to offer the finest selection of property across the region which we hope will include something for everyone. We can typically offer homes for the first time buyer or investor, modern family homes and individual homes of all periods. Our branch network allows us to offer a wide selection of property in Dorset and our connection with Relocation Agent network gives us nationwide coverage. 

    Full details, photographs and floor plans of all our properties are available from our office and we will be delighted to arrange to show you over the properties you like. Our team   are keen to get to know you and to fully understand your requirements with an aim to find you the right home and then guide you through your purchase at every step of the way. We are also able to point you in the right direction to ensure that your purchase is sound and that you get the very best financial advice.
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Check out our available properties

You can see the properties we're currently marketing for sale by clicking the button below:

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User Guide

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Additional Services

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    Finance/Mortgages

    We are happy to recommend a well established and independent local mortgage broker should you require any assistance in this regard.

    Land and New Homes

    Our company has extensive experience in structuring land deals and over the years we have successfully liaised with a significant number of property developers, large and small, both in terms of selling the land to build on and also successfully marketing the New Build properties on their behalf.

    Please do not hesitate to contact our office should you know of land or have a garden with redevelopment potential and we would be happy to give free and confidential advice.


    Removals

    We can recommend reputable local companies if appropriate

    Solicitors

    There are some very good conveyancing solicitors in Bournemouth and we are happy to give recommendations if needed.

    Survey

    We are happy to suggest independent surveyors to inspect a property on your behalf.

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    Lettings
    We have a team of qualified staff who specialise just in Lettings keeping you up to date with compliance, legislation and management of your property
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User Guide

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Owner/Directors

  • Introduction

    Stephen Kay - Director
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    Having been in agency for over 35 years dealing with finding and selling property, land and new homes across Poole, Hamworthy, Upton, Westbourne, Talbot Woods and Bournemouth. Stephen opened Brown & Kay in February 2006 with Alistair Brown who has since retired, and Stephen has gone from strength to strength  The main office is in Westbourne along with his wife Mandy. " 'Clients come first'  is still something I firmly believe in as customer service is paramount. " Here full time to ensure that we maintain the standards that we wanted across the industry when we opened our 1st office. Call to speak to Stephen on 01202 765995

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    Mandy Kay Director
    Mandy has worked in agency for over 25 years and for the past 15 years has focussed on Lettings. Based in Westbourne along with Stephen she believes that customer service is paramount and with the team in Westbourne offers a dedicated lettings service to provide current advice and support if you are looking to rent or let a home .  Call Mandy on 01202 765995

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    Kate Powley  Sales Coordinator
    Kate joined Brown & Kay in early 2018 after being at home to bring up her two children.  Kate has a strong background in Agency and worked for a local corporate Estate agents for many years prior to the school runs!  Her attention to detail, customer care and tenacity in ensuring you get the best of attention during the buying or selling process, is second to none as the brilliant reviews and gifts will testify! check our facebook page .  Speak to Kate on 01202 765995

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    Kim Fishlock Lettings Manager
    Kim is here full time and has a wealth of knowledge and experience in lettings over the past 7 years.  Kim is approachable, confident and will certainly make sure you get the best rental price for your investment. Tenants also get the help and guidance they need when moving, renewing or relocating.  Kim lives in Bournemouth has experience of Student rental and HMO's so can tackle any type of enquiry!   and the Harry Potter mobile ring tone reveals her favourite movie choice!  call Kim on 01202 765995

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    Mark Rodda  Branch Manager
    Mark  brings with him over 18 years of agency experience.   he is confident and extremely proactive in guiding you through the buying or selling process, but also is a Football coach for youngsters! Married with two sons, one of his sons has recently signed with a major club! and living locally call Mark on 01202 765995 for all your property needs

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    Rachel Dew Property manager
    Rachel has many years of Letting experience and is now our Property Manager. Ensuring that maintenance, compliance and tenancy renewals are kept up to date. Rachel is a very competent and enthusiastic team member and lives locally in Westbourne  Here full time call Rachel for any Letting enquiries.  01202 765995

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    Shannon Loe - Senior Sales Consultant
    Shannon Loe has recently joined and has now been with us for a year! Shannon is an experienced Estate Agent having worked for a large corporate agency and managing a town centre office. Her knowledge of Poole, and surrounding areas is excellent as well as dealing with all property across the areas we are pleased to cover. With her own home to run with her partner and Mummy to a little girl who keeps her very busy outside of office hours Shannon knows the importance to families to be kept up to date and as stress free as possible!

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    Sophie Bostock - Sales Associate
    Sophie has recently joined Brown & Kay and works three full days , Friday Saturday and Monday. Sophie has become a valuable team member and accompanies viewings and deals with clients both in office and over the phone . Call and speak to Sophie on 01202 765995
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    User Guide

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    See what our clients say about us

    Testimonials from Sellers

    • Seller Testimonial

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      The whole team served us well ...
      ....... the whole team served us well, everyone we spoke to was very helpfull, they made our journey as smooth as possible. I would not hesitate to recommend them. I know where I will go if I sell again or buy

    • Seller Testimonial

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      .... very professional throughout
      Steve, Todd and Ed achieved full asking price for us and were very professional throughout. We had a number of agents come round but it was Steve's professional attitude and experience which made the decision to instruct Brown & Kay easy. Thank you to the team

    • Seller Testimonial

      Wont hesitate to recommend you

      Thank you for selling our house so quickly and helping us buy our new house. It was a very smooth and efficient transaction and we really appreciated your help and wont hesitate to recommend you.

      Mr & Mrs Cobb

    • Seller Testimonial

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       Kim ... you guys are legends!
      Ten years living under rented accommodation in various houses/flats across 6 different agents and I can pick fault in all of them, EXCEPT brown and Kay. They are friendly, reliable and not only did they get things fixed that came up with the property, they bent over backwards to get it done fast. They also managed the purchase of my first morgage and were the same for that. Professional, polite and hardworking. Couldn't ask for anything more. Todd and Kim, you guys are legends

    • Seller Testimonial

      Treated as people not just clients

      Many thanks for all the time and effort you took to sell our bungalow and buy Rose Court. We know it caused you many problems but we thank you for your patience and courtesy. We feel we were treated as people and not just clients. We will recommend you to anyone we hear who needs to buy or sell. We wish you well in the future

      Brian & Marjorie Snow

    • Seller Testimonial

      Great job well done

      With love and thanks for a great job well done

      Terry & Sarah

    • Seller Testimonial

      ...I would highly recommend
      2 months ago      -Many thanks to Ed and the team at the office for their professionalism during the purchase of my flat. Ed kept his eye on the ball with regular updates and liaising with solicitors. I would highly recommend them.

    • Seller Testimonial

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      Definitely use your services again

      Just a quick line to thank you for all your help and assistance with the sale of my property. You ensured that it was a painless process and left me fully informed during the sale. I shall have no hesitation in recommending you to friends and will definitely use your services again should I be looking to sell.

      Mr  Burgess

    • Seller Testimonial

      We got there in the end

      Thank you all so much, it was a lot of effort but we got there in the end. Thank again

      Marlene Ashton

    • Seller Testimonial

      Brilliant job well done everyone

      We just wanted to say a big thank you to all the team for all your help and patience with the sale of our flat in Balcombe Road. It wasn't an easy job considering our first buyer but you secured a second buyer in record time. Brilliant job well done by everyone

      Cliff & Bernice Hordle

    • Seller Testimonial

      Easy and stress free experience

      Thank you very much for making the sale of our property an easy and stress free experience. We were kept updated at all times and were impressed with the speed in which you sold our property. We were more than happy to leave our home in your hands to show to potential buyers. Any calls we made were dealt with promptly and in a friendly manner and we were kept updated with the buyers thoughts. We would not hesitate to recommend you. Best wishes for the future

      Judith and Mark Brand

    • Seller Testimonial

      Your support meant more than you will ever know

      I expect you have heard that completion on our sale took place today. It is a huge relief to have finally succeeded after what has been an extremely rough ride. I do want to thank you !! The stress mounted as each week passed without exchange . interesting neighbours! Thank you again,  Your support at the eleventh hour meant more than you will ever know.


      Mrs V Peevor

    Testimonials from Buyers

    • Buyer Testimonial

      Your help was brilliant

      Thank you for all your help in the purchase of  Hawkchurch Gardens, we are so happy with the house and your help was brilliant

      Laura and Mark

    • Buyer Testimonial

      Simply the best

      Just a little gift to say thank you for finding us number 53 and making two people very happy. You're simply the best

      Tanis & Stephen Ticehurst

    • Buyer Testimonial

      Thank you very much

      We thank you very much for finding us our lovely flat and helping us with everything along the way.

      Andy and Poppy

    • Buyer Testimonial

      I am so pleased

      Thank you for the lovely flowers, very kind of you. I am so pleased to have got the flat I wanted at last. All good wishes

      Annette Hall

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    Disclaimer

    The content on this Microsite has been uploaded by Brown & Kay, Westbourne. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Brown & Kay, Westbourne. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Brown & Kay, Westbourne. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Brown & Kay, Westbourne on +441202765995.