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Considering selling, Why choose us?
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    Open at times convenient to you:
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    You'll find us professional, experienced, friendly and efficient, that's why our clients have continued to return to us since opening our doors in 1995.  

    Open 7 days a week, Mondays to Fridays 9.00am to 6.00pm, Saturdays 9.00am to 5.00pm and Sundays 10.00am to 4.00pm. 


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    Our teams' experience
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    In excess of 175 years within estate agency with full time, friendly and professional staff available seven days a week. Free marketing appraisals and accompanied viewing appointments can also be arranged 7 days a week.
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    We don't use handcuffs to keep our clients,
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    At Gilson Bailey & Partners we do not shackle sellers to lengthy contracts. We are the only estate agent in Norwich whose customers have only ever committed to a two-week rolling agreement underlining our determination to provide a sharply-focused service from day one. And that, we believe, is a far more powerful customer incentive than the lengthy, restrictive contracts of 12 to 20 weeks operated by our competitors.
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    Keeping our operation under one roof
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    Greater efficiency and communication allowing us to be far more dynamic in our working practices than our competitors and having stood the test of time, made our single office approach award winning. This was rubber stamped when the office was awarded Best Residential Estate Agency Branch by Phil Spencer of Channel 4's Location, Location, Location at the Archant Property Awards.

    Comprehensive internet exposure - Marketing of all of our properties provides your property with access to property buyers 24/7 from a worldwide platform.

    National office network - As members of Movewithus.co.uk we are also linked to over 1200 independent estate agents across the UK including 175 in London who refer buyers wanting to relocate to this area to us, giving us access to a greater number of buyers.

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    After your sale is agreed
    When an acceptable offer arrives we regard that as the beginning of the story... not the end. Every purchaser is financially qualified to give our vendors peace of mind, our dedicated after sales team closely monitors progress and their determination and experience will help anticipate and avoid any last-minute pitfalls en route to legal completion.
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    For your reassurance
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    We are Licensed members of the National Association of Estate Agents, the Norwich and District Association of Estate Agents and The Property Ombudsman we work to strict codes of practice and our team are regularly trained to keep their no-pressure sales skills on form and up-to-date with the relevant legislation.


    We have been established in the city since 1995 and each year has brought continued success, satisfied and return customers and personal recommendations continue to contribute strongly to our steady growth and we would love the opportunity to assist you in your move and hope to hear from you soon. Please call us now on 01603 764444 we look forward to receiving your call.
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    If you are undecided whether to sell or to let

    Or would like advice on a potential investment property purchase then our established Lettings and Property Management team will be pleased to assist you. They offer a comprehensive service including free purchase advice, pre check out inspections, out of ours emergency contact, exclusive rental guarantee package and if you are looking for full property management you can be assured that no extra charges are added to your maintenance invoices. For further information and advice please call our Lettings team on 01603 764444.

Contact us

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  • Introduction

    Our friendly, professional and experienced sales team are on hand to guide you through the buying and selling process 7 days a week.
  • Team Member

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    Stuart Baird MNAEA Director

    Stuart started out in estate agency in 1994 having worked for Hockleys Residential in Peterborough, formerly part of the Norwich and Peterborough Building Society Group, he was one of the original Partners in the management buy-out which formed Gilson Bailey & Partners in 1995. Stuart undertakes market appraisals on behalf of our clients whilst keeping a keen eye on sales within the office.

    stuartbaird@gilsonbailey.co.uk

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    Jack Hubbard MNAEA Director

    Jack has always worked in estate agency and is coming up to his 10th year working in the Norwich market. Having listed his first property at 17, Jack joined our valuing team and with his enthusiasm, energy and passion for the local market, quickly became a key member of the management team.

    jackhubbard@gilsonbailey.co.uk

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    Donna Barrett-Smith MNAEA Director

    Donna joined the firm in 1998, having also worked for Hockleys Residential and has clocked up over 20 years experience in estate agency. Since joining the firm she has been responsible for overseeing after sales going the extra mile to push sales through to a successful conclusion.

    donnab-smith@gilsonbailey.co.uk

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    Luke Bamber

    An established member of the Gilson Bailey Sales team, Luke has a natural customer-focused personality, enabling him to confidently develop strong working relationships between himself and our clients. With his empathetic approach, Luke is a valuable asset to the sales and valuing team.

    lukebamber@gilsonbailey.co.uk

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    Kristina Thirkettle

    Kristina joined our team in early 2010 following 8 years with other local firms specialising in after-sales, prior to this she spent many years working within the financial services industry so is well placed to offer guidance and reassurance to our clients throughout the entire process.

    kristinathirkettle@gilsonbailey.co.uk

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    Lauren Thomas

    Lauren joined the team in January 2017 having worked in the Norwich property market for 4 years with a large corporate agency. She prides herself on combining great levels of customer service with her local market knowledge to achieve the best results for our sellers.

    laurenthomas@gilsonbailey.co.uk

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    Karen Ray

    Karen has over twenty years experience within the local property market and joined our team in 1999. She is a strong member of the sales team and having been a familiar face in agency for many years she is always pleased to welcome our returning clients.

    karenray@gilsonbailey.co.uk

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    Donna Wicks

    Donna began working in Lettings in 2005 after working as a co-ordinator for a successful property auction company. She moved to the Gilson Bailey Sales team in 2016, working tirelessly to maintain an efficient service to both vendors and prospective purchasers.

    donnawicks@gilsonbailey.co.uk

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    Nicola Layt

    Nicola joined the team in 2004 and has since become an integral part of our sales team enthusiastic, unflappable and sharply focused in the pursuit of obtaining the best prices for our seller's properties.

    nicolalayt@gilsonbailey.co.uk

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    Juliette Samson

    Having worked for a local office of a national Country Homes agent Juliette joined the sales team in 2014 and enjoys finding our vendors that quality buyer and is always happy to provide any extra assistance when needed, ensuring that our buyers and clients receive a positive experience.

    juliettesamson@gilsonbailey.co.uk

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    Alexina Gooch

    Alexina joined us early in 2010 and is a member of our team of accompanied viewings representatives. She comes from a strong customer service background with a good deal of local knowledge she works closely with the sales team providing constant feedback from our buyers and regardless of how busy we are remains unflustered.

    alexinagooch@gilsonbailey.co.uk

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    Bev Hughes

    Professional, friendly and approachable, Bev is our accompanied viewings representative, working closely with the Sales team, providing constant feedback from our buyers and on-hand to provide advice and assistance.

    bevhughes@gilsonbailey.co.uk

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    Libby Self
    Libby returned to estate agency in 2019 with ten years of invaluable experience along wih her Level 3 Award in Residential Property Sales, she is a highly capable member of our team and assists clients throughout the sales process, through to after sales and on to completion.
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    Tom Baird
    Tom joined the family business in 2019 as a Trainee Sales Negotiator and his enthusiasm and willingness to learn has already made him a valued member of the team with his keenness to fully understand client requirements, arrange viewings and property appraisals.
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    Jeanette Botha
    Jeanette joined our team of viewing representatives in 2010 and loves showing prospective buyers around our properties. Friendly, approachable and with a wealth of great local knowledge having lived in Norwich for many years.
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    Francesca Ray
    Bubbly and enthusiastic member of our team of viewing representatives, Francesca joined us in 2017 and works closely with the sales team proving feedback from our buyers.
Contact us

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    Testimonials from Sellers

    • Seller Testimonial

      Thank you team Gilson!

      Our family were very pleased with the help we received whilst selling my late grandmothers home. Gilson Bailey made this sad experience a far less painful one and the team kept me informed of viewings along the way by email which worked well for me in my busy work. Christina was extremely helpful with tying everything up at the end and I would have no hesitation in recommending them for buying or selling. Indeed I already have. Thank you team Gilson!

      L. Prior

    • Seller Testimonial

      Sympathetic and Excellent

      I have recently completed the sale of my late brother in law's house through Gilson Bailey. The service from start to finish has been excellent. Regular updates on viewings were given and at all times the response from the firm was quick and efficient. A special word for Donna Wicks who was very sympathetic to my wife and sister in law at the outset and who responded immediately to one or two problems which arose during the period of sale. Advice was given on a number of extraneous matters where there was no obligation to do so. I would heartily recommend this firm for selling your property.

      D. Cameron

    • Seller Testimonial

      Excellent Service

      Excellent service .

      Cannot fault the service I received. They have a rolling 2 week contract so you're not tied in to them if you change your mind. Opening hours are great, with viewings 7 days a week. Christina was my main point of contact, she was efficient, friendly and always called when she said she would. Moving is very stressful but Gilson Bailey help and advise you along the way.

      C. Freeman

    • Seller Testimonial

      Five Star Service

      Absolutely fantastic service, would highly recommend!

      Kristina was incredible, helpful, professional and went above and beyond what was required. I couldn't have asked for a better service and would have no hesitation in recommending Gilson Bailey to anyone! Five star service from start to finish!

      E. Goodey

    • Seller Testimonial

      Exceptional

      Can't speak highly enough of the team at Gilson Bailey! Exceptional. They are professional, approachable, patient and caring. None of that annoying and pressured aggressive sales behaviour thank goodness. If you want to sell your property look no further - we couldn't be happier with how the sale of our home was managed from beginning to end.

      B. J. Williams

    • Seller Testimonial

      Courteous and Professional

      I am delighted by my recent experience of selling my mother's flat through Gilson Bailey. Every member of the team that I dealt with was friendly, courteous and professional and always gave me feedback from viewings, which some other agents do not. I particularly like the fact that you can contact someone 7 days a week and are not tied into a lengthy contract. I highly recommend Gilson Bailey and hope to use them again some time in the future. Thank you!

      I. Rowe

    • Seller Testimonial

      Excellent Reputation

      I chose Gilson Bailey due to their excellent reputation, prime knowledge of selling/the locality and their previous great service when I originally purchased the flat.

      When selling the flat the team at Gilson Bailey were excellent and made the whole process stress free. Jack's valuation of the property meant I got a reasonable price and quick sale. His photographs optimised the presentation of the flat and he reassured me that it wasn't necessary to spend time decluttering or decorating. The flat was low lease so it required a buyer who didn't need a mortgage, however they immediately found an appropriate buyer - the flat was sold to the first viewer. The fact that they were quick and flexible enough to arrange the viewing straight away was important. Communication was excellent throughout and they even sent flowers on exchange. They are all just really pleasant people.

      H. Webb

    • Seller Testimonial

      Seamless Process with Good Feedback

      In the past couple of years I have used Gilson Bailey to sell two properties within Norwich's Golden Triangle. After assessing three possible Norwich based agencies - One large multi-office firm, a smaller Norfolk focused company - and Gilson Bailey, I chose for the following reasons:

      Detailed knowledge of the Norwich property market.

      Long serving staff.

      No high turnover employees.

      Outstanding understanding of the requirements of landlords.

      Accurate valuation of the properties.

      No silly high valuations to appeal to one's greed nor low in an effort to make a quick sale.

      After using GB, my decision to appoint them as agents was fully justified and I was pleased to experience a seamless process with good feedback at each stage.

      G. Warren

    • Seller Testimonial

      Customer Care of the Highest Standard

      We do not live locally and were recommended to use Gilson Bailey by a friend. We found their level of communication at all stages of the sale process was of the highest standard. We very much appreciated all the "hand holding and advice" provided to us. The level of customer care was of the highest standard and we would have no hesitation in recommending Gilson Bailey to anyone wishing to sell their property.

      S. Young

    • Seller Testimonial

      Will use them again with Confidence

      Excellent service for the sale of my home from the valuation to completion. Gilson Bailey's team acted professionally at all times, were responsive and helpful and gave very good sound advice throughout all stages and represented my interests really well. Kristina and Lauren who managed my sale once an offer was accepted were particular good. I thoroughly recommend Gilson Bailey and will use them again with confidence in the future.

      A. Newman

    • Seller Testimonial

      Really couldn't ask for more

      I was delighted to find that I received a down to earth and friendly, yet professional service from the team at Gilson Bailey. I couldn't help but be impressed with their non-pushy, realistic valuation of my property and the speedy reply to any queries I had throughout. They quickly secured a number of viewings and within the first week we had accepted an offer - really couldn't ask for more!

      A. J. Carter

    • Seller Testimonial

      Absolutely Amazing

      Recently sold a property through Gilson Bailey in less than straightforward circumstances. From start to finish EVERY single member of staff involved at different stages of the sale, from marketing, viewings, negotiations and then on to the exchange and completion stages were absolutely amazing. They were always well informed, easy to contact, returned calls, reassuring and professional. Their communication with all other parties involved and myself was second to none, and they ensured that a smooth easy house sale occurred. Special mention to Stuart, Luke and Kristina who I cannot rate highly enough.

      Suz. L

    Testimonials from Buyers

    • Buyer Testimonial

      Helpful, Flexible and Well Informed

      We bought our current apartment through GB and found them to be very helpful, flexible and well in formed during the whole purchase process and did much to reassure us through some very rocky times. When we finally moved in, a potted plant was delivered by a local florist as a 'Welcome to Your New Home' present! An unexpected and lovely touch we thought.

      G. Harbord

    • Buyer Testimonial

      Incredibly Patient

      Highly recommend Gilson Bailey. Kristina helped smooth the house buying process for us, I couldn't be more thankful! As first time buyers, Kristina listened to all of our questions and was incredibly patient. Thank you for all your help Gilson Bailey!

      E. Doyle

    • Buyer Testimonial

      Excellent Service

      Excellent service! They found us the perfect home and helped communicate with the seller at all stages during the buying process, which relieved a lot of stress. I would always get a reply on the day - thank you Kristine and Donna! The day I sell, I will go with them for sure!

      K. Robin

    • Buyer Testimonial

      Always on hand to help

      As first time buyers we were really pleased with the way Gilson Bailey helped us with the process of getting into our new home. They were always on hand to help with any questions we had or to simply reassure us on info we were waiting on. Despite a few unforeseen hiccups, not of their own fault, Gilson Bailey made it a smooth transition and I would highly recommend them.

      B. Warr

    • Buyer Testimonial

      Top class service

      When buying my first home on my own, Gilson and Bailey were the perfect estate agents to guide me through the process. The staff were very knowledgeable and went out of their way to ensure that I got the house I wanted. They kept in touch with me throughout and helped with getting things moving as quickly as possible. I would definitely recommend using Gilson and Bailey when buying or selling as they take pride in offering a top class service.

      J. Smith

    • Buyer Testimonial

      Issues swiftly resolved

      Had the pleasure of dealing with Gilson and Bailey for my recent property search and subsequent purchase. All viewings were arranged easily at times that suited me and conducted well by regular knowledgeable staff. Communication throughout the purchase was excellent and any issues swiftly resolved. As a smaller business they fall into less of the pitfalls that agencies like Abbot Fox and William H Brown suffer and I found a good level of continuity in communication from them.

      B. Wise

    • Buyer Testimonial

      Very professional and always contactable

      Yet again excellent service from Gilson and bailey! Very professional and always contactable. A huge thank you to Juliette for constantly keeping us up to date with the progress of the purchase, we will be sure to use you again and again Gilson and bailey. Thankyou!

      H-A Craigie

    • Buyer Testimonial

      Kept in the loop at all times

      We recently bought our first home so were slightly unsure on what to expect, but from the offset Gilson and Bailey were informative and kept us in the loop at all times. Making appointments were straight forward, and regular contact via email and phone were made throughout the process. Any queries we had were soon answered and we felt at ease the whole time. Would definitely recommend them if you are thinking of selling or buying!

      K. Savory

    • Buyer Testimonial

      Outstanding service

      We used Gilson Bailey to purchase an investment property. The service we received was outstanding. They came to the viewing with lots of information about the property and we felt fully informed. This was not the case with other agents in the area. All of the staff we have dealt with at Gilson Bailey from the sales and lettings side have been extremely professional, friendly and helpful. We are using Gilson Bailey as our managing agent and couldn't recommend them enough.

      H. Hart

    • Buyer Testimonial

      Made the process easy from start to finish

      As a first time buyer I had many concerns and questions around buying my first property and the team at Gilson Bailey could not have been more helpful and accommodating. Luke was fantastic at arranging all the of viewings initially, and even recommended me a fantastic mortgage advisor in MCB - both of whom took me through the process in a calm and informative way. Once my offer had been accepted Kristina, was incredible at continuing to chase the sellers solicitor for updates, and pushed to get completion as close to when I wanted! To add to the lovely service, I was surprised to also find a little rose bush delivered congratulating me on my purchase when I moved it - such a lovely gesture.

      I would highly recommend Gilson Bailey if you're looking to purchase or sell a property, but particularly those first time buyers who have as many questions as i did as they made the whole process easy from start to finish!

      K. Semper

    • Buyer Testimonial

      Friendly team, excellent service

      Myself and my husband are both first time buyer to purchase our property but we did not find it difficult as staff were very helpful to us from start to finish. They informed us and update all the time. I find it quick as well. The team are friendly. Excellent service. I would highly recommend Gilson Bailey.

      J. Padolina

    • Buyer Testimonial

      I would 100% use them again

      Gilson Bailey have been absolutely fantastic during purchasing our new property through them. The employees are so polite, friendly and professional. Any enquires we had were answered straight away, and they even gave us advice and helped us with the sale of our property, even though it was not being sold through them sadly! I would 100% use them again and recommended them to anyone and everyone! They are the only estate agent in Norwich I would us or recommend from now on. Thank you so much to you all.

      J. Pearson

    Contact us

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    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Gilson Bailey & Partners, Norwich on 01603 764444.