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    Gilson Bailey Lettings team are pleased to offer a full range of letting and management services. As Licensed Members of ARLA we are regulated professionals with an outstanding local reputation for professional service and results. Opening hours: Monday to Friday 9.00am to 5.15pm, Saturdays 9.00am to 3.00pm.
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    Why choose Gilson Bailey Lettings?

    • Independent and Director run with an established and experienced team.
    • Outstanding online marketing as members of all the major property websites.
    • Top class photographic property particulars with excellent level of detail including floor plans.
    • Thorough, specialist tenant referencing Tenant check in professionally undertaken at the property.
    • Only agent in Norfolk to carry out pre-vacation inspections.
    • Exclusive In-Time rental guarantee scheme with no excess to pay, paying your full rent on time every month.
    • ARLA Licensed and members of the Tenancy Deposit Scheme - you are dealing with regulated professionals.

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    Looking to Let a property?
    Please see our range via the Landlords tab above or feel free to call our Lettings team on 01603 764444 for further information or advice.
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    If you are considering selling a rental property

    Our Sales team will be pleased to provide advice on its saleability, working alongside your current tenant in arranging access and accompanying viewing appointments. The team are happy to provide free sales advice, operate a two week rolling contract and are available 7 days a week. For further information and advice please call our Sales team on 01603 764444.

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Our Services

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    Let Only Service:-

    •  All marketing material preparation, advertising on the web and local media
    • As many accompanied viewings as necessary to secure a suitable Tenant
    • All referencing of prospective Tenant
    • All legal preparation including Tenancy Agreement
    • A fully written and photographic inventory / schedule of condition
    • Collection of first months rent and deposit on or before signing of the Tenancy
    • Checking in of Tenant at the property
    • Taking of meter readings and notifying utility suppliers and local authority of the readings and details of new occupier
    • Provide Tenant with a Standing Order Mandate for future rental payments
    • Pre-check out inspection (2 weeks before the end of the Tenancy)
    • Formal check out including meter readings, collection of all keys and forwarding address

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    Full Management Service:-

     The fully managed service includes all items listed in the Let Only service, however we provide the following services during the Tenancy:

    • Collection of all rents due and provide detailed statements
    • Rent arrears management
    • Periodic property inspections and provide reports
    • Deal with all repairs and maintenance (Landlords can specify spent limits and other conditions)
    • All other duties such as payment of ground rent, insurances etc. from the rent on your behalf if requested
    • Inspect all high value repairs / renewals prior to authorising invoices

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    Full Management with Rent and Legal Protection:-

     This exclusive service includes all the above with the additional peace of mind of the following:

    • Rent protection to ensure continuity of income, your rent paid on time and in full each month - so you can plan your finances
    • Legal costs cover in the event of needing to evict a Tenant
    • A senior representative of Gilson Bailey to attend any proceedings on your behalf if requested

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    Friendly and efficient
    Our aim is to get you into your new home quickly, our application procedure is fast, utilising email and electronic signatures wherever possible to speed up the process getting you into your new home as soon as possible.
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    We undertake a full 'check in' service
    for our tenants and will meet you at the property to make sure that you are familiar with everything, from how the heating works to where and where not to park, in order that we can make moving into your new home as smooth as possible. We'll show you where the meters are and agree the readings for the start of your rental period and most importantly go through the inventory with you which will be packed with photographs to agree the condition of the property and attend to any issues there may be.
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    For your reassurance
    you are working with a quality agent who is a Licensed member of the Association of Residential Letting Agents and The Property Ombudsman and as such work strictly according to their rules of conduct and code of practice. Your deposit is fully protected under the Tenancy Deposit Scheme which is the UK's longest established and multi-award winning, government approved provider of tenancy deposit protection. You can find out more information on the Tenancy Deposit Scheme by visiting www.tds.gb.com.
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    Throughout your rental period

    our team are available to assist with any issues you may have and two weeks before the end of your rental period we will arrange to meet you at the property to make sure you are aware of the condition in which the property should be left in order for your deposit to be returned without delay. Finally at the end of your tenancy we will meet with you to confirm all is in order and agree final meter readings allowing you to move on to your next home confident that there are no unresolved issues.

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    Gilson Bailey are here to ensure your tenancy runs as smoothly as possible so you can be free to enjoy your new home, we look forward to hearing from you in your search.
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  • Introduction

    Our team offers of a wealth of experience and level of professionalism which gives our Landlords confidence in our service and means that they happy to regularly recommend us.
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    David McMaster - Director

    David began his career in lettings in 1989 after moving from residential sales. He is a past President and a Fellow of the Association of Residential Letting Agents and one of the most qualified letting agents in the Country holding the Diploma in Residential Letting and Management.  David is completely 'hands on' from initial meetings with landlords to tenant checkouts so you can be assured your property is in professional hands.


  • Team Member

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    Helen Hall - Lettings Manager

    Helen has worked in property for 20 years and is delighted to have joined the Lettings team in 2018, bringing a wealth of experience and knowledge with her. Delivering excellent customer service is her passion along with ensuring that both Landlords and Tenants are supported through the constantly changing legislative landscape.


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    Tina Lewis - Client Accounts Manager
    Tina joined Gilson Bailey Lettings in March 2011 bringing with her over ten years of experience in managing client accounts, dealing predominantly with client accounts she is meticulous in her management of our landlords rental income and assists with the day to day management of the office.

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    Amanda MacIntosh - Property Manager

    Amanda joined the team in April 2017 after working for a corporate agency specialising in property management and has recently completed her Level 3 Award in Residential Letting and Property Management, which is accredited by ARLA. Amanda takes pride in her work and always delivers with a smile.


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    Mark Bird - Lettings Negotiator

    Mark joined Gilson Bailey Lettings in 2016. Having lived in Norwich for the past 48 years, he has great local knowledge and a love for the local area. Mark is passionate about the lettings industry and takes great pride in giving the best possible customer service to landlords and tenants alike. As a Lettings Negotiator, he is keen to find the most suitable tenants for our properties.


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    Courtney West - Lettings Negotiator

    Courtney previously worked in a corporate property management role before joining our team having enjoyed a career to date in customer service roles. She enjoys finding tenants for our landlords' properties ensuring both tenants and landlords requirements are met, always giving the best possible service with a smile and holds her Level 3 Award in Residential Letting and Property Management.


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    Zak McClarence - Property Manager

    Zak has worked for both corporate and independent Letting agents locally and holds his Level 3 Award in Residential Letting and Property Management.  Zak is responsible for day to day property maintenance management alongside dealing with all tenancy notices.


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    Zoe Lawes - PA / Operations Assistant

    Zoe joined out team in October 2020 as our PA / Operations Assistant, working with senior management alongside both our Sales and Lettings teams. She is our 'go to' person and thinks on her feet to get the job done, keeping our wheels turning.


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    Sarah Broom - Viewings Representative

    Sarah joined our team in 2018 as a viewings representative for our lettings team and continues to run her own floral events business. Sarah is very personable and professional, in her previous employment she would carry out EPCs and draw up floorplans.


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    Loretta Pyle - Lettings & Sales Support
    Loretta is very down to earth and loves getting stuck into her work! She joined our team in May 2019 and is now support for both Lettings and Sales teams. Undertaking viewings, working with tenants to find their homes and administration, everybody needs a Loretta in their office.
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    Testimonials from Landlords

    • Landlord Testimonial

      Far above and beyond to ensure a positive outcome

      After a very turbulent six months with a problem tenant I cannot praise the staff at Gilson and Bailey enough; Helpful, considerate and informative at every stage of the process. We have finally gone full circle and my new tenant moves in tomorrow. This would not have been possible without the hard work and dedication of Mark Hawkins and Courtney West, they have both gone far above and beyond to ensure a positive outcome.


    • Landlord Testimonial

      Recommend their service

      David at Gilson Bailey was professional, friendly and efficient in all my dealings with the house letting. I would strongly recommend their service to future clients .

      I. Bird

    • Landlord Testimonial

      Service has been excellent

      I've used Gilson Bailey as both a landlord and for selling my residential property, and on each occasion the service has been excellent. I've been updated as soon as anything changes, and given good advice whenever a decision has to be made. Would highly recommend.

      M. Webb

    • Landlord Testimonial

      What a great team, thanks and well done!

      David and the Team have been fantastic, and as a first time landlord have explained everything really clearly and been there to answer some of my questions. What a great team thanks and well done!

      J. Wilbrew-Peach

    • Landlord Testimonial

      Great service, why look elsewhere

      Brought 3 properties through Gilson Bailey, all very smoothly. Also rent out 2 properties through them. Nothing is ever a problem, issues with tenants are sorted quickly and efficiently and always with a phone call advising of the situation, followed up with an email. Great service, why look elsewhere.

      V. Marks

    • Landlord Testimonial

      Would definitely recommend

      We recently utilised both the Sales and Lettings services of Gilson Bailey and I can't fault either.

      Super communication from both teams, professional, honest and did exactly what I needed them to do. We had quite a challenging time with the rental and David and his Lettings team were excellent, helpful and offered great advice during the whole process and were worth every penny we paid them.

      The Sales team also did a great job and found a perfect buyer for our flat (which wasn't the easiest to sell). All in all a great service. I would definitely recommend and would utilise their services again. Very often estate agents get a bad press, but Gilson Bailey definitely counteract that. Thanks for making the whole process so much easier than it could've been!

      C. Pitt

    Testimonials from Tenants

    • Tenant Testimonial

      Professional, efficient and friendly

      I highly recommend the Gilson Bailey team.

      Professional, efficient and friendly, excellent communication, I will not hesitate in dealing with them again. This team go above and beyond unlike other estate agents, I can't thank them enough for all their help during my rental process. I have told friends, family and work colleagues to use Gilson Bailey if they ever need an exceptional estate agent who are a pleasure to deal with.

      Tracie R

    • Tenant Testimonial

      Thank you so much

      I would like to thank the lettings department at Gilson Bailey for the friendly service we experienced with finding our first family home. Mark and Courtney were very professional and I would recommend this estate agency if you're looking to rent. Thank you so much .

      T. Henry

    • Tenant Testimonial

      Honest and friendly in every interaction

      I have rented properties for many years of many agents. We took a property to rent from Gilson Bailey just over three years ago, and I can safely say they have been the best agents. They never rang us up or hassled us over anything. If we rang them up with a problem, they dealt with it that day or sent someone out the day after. Got all our deposit back and was really fair. T

      This is not an estate agent trying to RIP you off or take money. HONEST AND FRIENDLY IN EVERY INTERACTION WE HAD. We have brought a house now, but if I was ever to rent again I would defo rent a property through these. David the owner is also amazing.

      A. Hall

    • Tenant Testimonial

      Distinctive in their excellent work. Keep it up!

      We have rented for a house in the city through Gilson Bailey and Partners. We have been very happy with how they managed the property. I have rented with other agencies throughout the UK and Gilson Bailey is distinctive in their excellent work.

      Firstly I got the chance to see the house twice before signing the papers for renting, the owner himself showed us around the first day and handed the keys to us, and went through the inventory with us.

      Also towards the end of the tenancy, the owner visited the property to give us helpful tips on what to look out and fix, paint, clean etc in order to ensure that we got our full deposit back. And the final day the owner inspected the property and got the keys from us. The agency was liaising very promptly with the landlords letting them know of any repairs that needed to be done to the property. The agency and the people working there are very professional, friendly and approachable. We really appreciate your great work, keep it up.

      E. Samota

    • Tenant Testimonial

      Cannot recommend Gilson Bailey enough

      Excellent, courteous and prompt service throughout my search for a rented home through to completion. Courtney was always very helpful, polite and prompt. I cannot recommend Gilson Bailey enough.

      R. Fisher

    • Tenant Testimonial

      Really happy with the service provided

      Just moved to Norwich, into property let by Gilson Bailey. Really happy with the service provided, specifically that by Courtney. She was always accessible, easy to talk to and fast in her responses. Made a difficult process much easier to deal with. Thank you.

      M. M

    • Tenant Testimonial

      Would recommend and use again

      We recently rented a property via GB and had very good service from start to finish. Special shout out to Courtney who answered all our questions, quickly and with a sense of humour. Would recommend and use again if we ever need to. Thanks Kevin and Pete .

      P. Thax

    • Tenant Testimonial

      Cannot fault the process

      Cannot fault the process of obtaining my first tenancy through Gilson and Bailey.

      The team, with a special mention to Courtney were extremely helpful with everything. The application process was so simple and Courtney updated me every step of the way providing helpful, friendly yet professional advice and answering my many worried phone calls and emails. Courtney went above and beyond to liaise between myself and the landlord ensuring everything was perfect for both parties.

      The move in process was straightforward and the staff member who did this for me was very knowledgeable with everything regarding the house. I would recommend Gilson and Bailey to anyone looking to rent and am looking forward to a long and happy tenancy.

      M. Gibbon

    • Tenant Testimonial

      They have my highest recommendation

      Gilson and Bailey provided exemplary service during my tenancy. They were always quick to respond to queries and effective in dealing with any maintenance issues. Communication was pleasant and transparent. The difference to previous estate agents could not have been greater. They have my highest recommendation.

      J. Prinz

    • Tenant Testimonial

      They have been so helpful

      They have been so helpful at Gilson Bailey, I was moving from abroad with a young child and they made the process so easy for me. They were very honest and communicative when I was applying, and have been so good during my tenancy. Thoroughly recommend their services, and the standard of properties they let.

      S. Borrett

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