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User Guide

Title

Who Are We?

  • paragraph

    Company Profile

    Hearnes Estate Agents was set up in 1996 by Lyndon Le Boutillier and Lynda Hearne. Lyndon had been working in Estate Agency since 1982 and Lynda had been working in a customer service industry. They decided to open their own office in Bournemouth Town Centre after researching the local market. As committed Christians they believe their clients deserve a standard of service which was both ethical and effective. "We always endeavour to understand our clients' real needs and fulfil them in a way they have every right to expect. We expect them to judge us on how well we achieve these aims."

    The business grew quickly and they married in 1998 and opened their second office in Ferndown shortly after. This was followed by an office in Ringwood. In 2006, just before the birth of their fourth child, Lyndon had a skiing accident which meant an 18 months' recovery. The Bournemouth Office was sold to a leading international estate agent during this time.

    Sally Gravener and Anthony Holtom then bought into the company in 2010 as Shareholders and Directors, running the Ringwood Branch. They brought with them a huge wealth of experience and local knowledge. In 2013 we moved back into Bournemouth town centre and the original Hearnes site was re-opened by Sally.

    Alan Gosgrove in Wimborne was then incorporated by Hearnes, who rebranded it in 2014 with Mark Stylianou joining as a Shareholder and Director.

    All the directors of Hearnes believe in giving excellent customer service and being the best they can be. From the start, they set out to change people's perceptions of estate agency; to prove that friendliness and professionalism can go hand in hand; to be open and straightforward and always be ready to help; to be responsive and accountable and live up to every promise they make.


  • paragraph

    Why Use Hearnes

    Ask our clients why they feel so at home with us and among the variety of reasons, certain common factors are bound to emerge.

    • No tied sole agency agreements binding you to a single agent for any long period*
    • Free premium listing on Rightmove for every property generating approximately 35% more enquiries than standard listings.
    • Service Charter giving guaranteed service levels
    • Free Rightmove performance reports emailed/posted to you regularly for you to check activity on your specific property
    • Client feedback after every viewing
    • Regular contact to update you on changing market
      • conditions and buyers' reaction your home
    • Truly independent to ensure impartial, unbiased advice
    • Friendly, knowledgeable people always ready, willing and more than able to help
    • Top quality photography and brochures to present your property in the best light
    • Eye-catching effective advertising in local and regional media and on the internet
    • Traditional values of a family owned and run business
    • Accompanied viewings
    • Working practices based on sound Christian principles of honesty, fairness, integrity and helpfulness
    • Quality property photography, including aerial shots if required
    • All calls returned - and mobile numbers available for all staff

    *Some Estate Agents will ask you to sign an agreement for as much as 20 weeks which you cannot then get out of, even if the agent does not deliver the expected service. At Hearnes we do not understand what benefit this is to our clients. We are confident in keeping our clients through good service, not contracts.

  • paragraph

    Hearnes Estate Agents - Properties for sale across Hampshire and Dorset

    Whether you're buying or selling, whether your ideal home is a new apartment, a period property or anything in between, with the help of Hearnes Estate Agents, you can look forward to finding what you want, finding a serious buyer and enjoying a smooth, successful transaction from beginning to end.

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User Guide

Title

Selling

  • paragraph

    Why Choose Hearnes Estate Agents?

    • Detailed, wide-ranging knowledge of the local markets
    • Unique sales progress co-ordinator to see your transaction through to a successful conclusion
    • Truly independent to ensure impartial, unbiased advice
    • No tied sole agency agreements binding you to a single agent for any period*
    • Friendly, knowledgeable people always ready, willing and more than able to help
    • Top quality particulars and brochures to present your property in the best light
    • Eye-catching effective advertising in local and regional media and on the internet
    • Client feedback after every viewing
    • Written guarantee of service standard
    • Traditional values of a family owned and run business
    • Accompanied viewings
    • Regular contact to update you on changing market conditions and buyers' reaction your home
    • Working practices based on sound Christian principles of honesty, fairness, integrity and helpfulness
    • Quality property photography, including aerial shots if required
    • All calls returned - and mobile numbers available for all staff

      • *Some Estate Agents will ask you to sign an agreement for as much as 16 weeks which you cannot then get out of, even if the agent does not deliver the expected service. At Hearnes we do not understand what benefit this is to our clients. We are confident in keeping our clients through good service, not unscrupulous contracts.

    • Promoting your property - Advertising

      For advertising to be effective, it has to convey the right message in the right medium to the right people at the right time - and from practical experience, we know exactly how that can be achieved.

      We maintain a constant presence in local papers and property supplements, in regional and specialist magazines - and in every case, we ensure our adverts, both large and small, are both distinctive and noticeable in a particularly crowded and competitive environment.

      Through such advertising, your property could be seen by more than 200,000 people - generating serious enquiries week in and week out, and helping to give you the best possible chance of attracting a buyer and securing a sale.

    • Literature
      Take a look at any of the printed material we produce and you'll immediately see how it reflects the standards we've made our own.

      Our property particulars are clear and concise, with colour photos showing each property at its best, additional views of interiors to add interest and appeal where appropriate, and all the necessary information presented in a format that's coherent and easy to digest.

      For substantial properties, we'll put together a full-colour brochure, with a cover commissioned from a professional photographer, extensive coverage of both interiors and exteriors, room by room specification and an overall look and feel that exudes quality on every page.

      In other words, literature that does full justice to your property - and acts as a silent salesman in the most positive and productive way.

    • Web promotion

      With more and more people having access to the internet, we have an unprecedented opportunity to put your property in front of an ever increasing audience.

      To that end, we've made sure our own website is as hardworking and effective as any of our staff. Making it simple to use, easy to find what you're looking for and full of the crystal-clear information that's needed to make a decision.

      We also put your property on rightmove.co.uk and various other websites - while our own website attracts hundreds of people in a typical month, many of whom go on to visit a property in person and then put in an offer which leads to a sale.

    • Seller's guide

      When you decide to sell your home, it's worthwhile asking friends, neighbours and colleagues for their experience of local estate agents. From this, you can put together a short list of three or four - asking each for a valuation of your home.

      Don't simply opt for the agent who gives you the highest valuation or quotes the lowest fee, but make a rounded judgement on the impression they create and the services they offer. And adopt a similar approach when choosing a solicitor to handle your sale.

      If you ask us to sell your property, everything we do will be focused on attracting the maximum number of potential buyers and obtaining the best possible price in the optimum time.

      To do this, we make use of a wide range of resources, including

      • accurate valuations, based on our intimate knowledge of the local market
      • detailed, full-colour property particulars and brochures
      • eye-catching sale boards
      • prime position advertising in local and regional media
      • your property featured on our own website, rightmove.co.uk and other relevant sites
      • accompanied viewings
      • continually updated database of people already looking to buy

      The result? Your property marketed to maximum effect - and your prospects of selling inevitably enhanced.

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User Guide

Title

Buying

  • paragraph

    Buyer's Guide

    When you're thinking of buying a house, the first thing to do is find out how much you'll be able to borrow for your mortgage. You can talk to independent advisers or approach a bank or building society, but whichever mortgage you choose, you should be sure the repayments and running costs of your new home are affordable. Some lenders now provide certificates of mortgage approval and these can be very useful to demonstrate you're a serious and credible buyer to sellers and agents.

    There are a number of other costs you'll incur when buying - with stamp duty and solicitor's fees likely to account for several thousand pounds. You'll also need sufficient funds to cover any deposit and fees for surveys, valuations, land registry, mortgage arrangements and removal expenses.

    When you find a property you like, you can make an offer to the selling agent and if it is accepted, you should ask for the property to be taken off the market. At this stage, you should instruct a solicitor to act for you, and together with the seller's solicitor, they will draw up the contracts for the sale. Your solicitor will make any enquiries that are needed and resolve any questions or queries you may have.

    While this is being done, you should arrange for a survey on the property and if this is unsatisfactory, you will still be entitled to pull out of the sale without penalty. Prior to contracts being exchanged, you will be asked for a deposit, and once you've paid that, your sale should proceed to completion on the date you and the seller have agreed.

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User Guide

Title

Meet The Team

  • Team Member

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    Lyndon Le Boutillier - Owner
    Born and bred in Bedfordshire, Lyndon was educated at Bedford School and lived in that area until 1992 when he moved to Bournemouth. His first full-time job was as an Estate Agent in Newport Pagnell in 1982 for a highly charged independent group called Taylors. He moved into the corporate world and later so has worked in agency ever since. He set up Hearnes in 1996 with his wife Lynda. He is a very experienced agent and a great problem solver, always wanting to provide the very best service and sound honest advice. With 4 children, he's a very busy man, but in his spare time enjoys fishing, golf, and running various sports teams. He is a committed Christian and enjoys getting involved with the community around him.

  • Team Member

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    Lynda Hearne MSc - Owner
    Lynda was born in England and at the age of one, moved to New Zealand with her family, staying there until she was 14. On returning to England her family settled in Bournemouth and she was educated locally at Talbot Heath School before going to Millfield School in Somerset. She then obtained a degree in Sports Science and a Master's Degree in Business Management at Loughborough University, whilst there running at national level at 400m and 800m and playing other sports to a high level. On leaving university she specialised in HR, gaining further training and development qualifications, and working for PepsiCo. Having set up Hearnes in 1996 with Lyndon, they married and soon after had 4 children. She is a committed Christian and has a real drive and determination to succeed. Lynda still keeps very active and runs for an hour before most people have woken up! She loves sports and watching her children play. During the summer she can be spotted on a cricket pitch as she is a qualified county cricket umpire. Lynda's passion for property and people means she is in her dream business and has loved watching the company grow.

  • Team Member

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    Michael James - Senior Property Consultant
    Michael was born and raised in Bournemouth and enjoyed his time at Bournemouth University studying Commercial Photography. Alongside University he worked part time in JD Sports where he developed excellent customer service and managerial skills. Now as a graduate he has joined Hearnes as a trainee negotiator where he is quickly learning about the housing market, various systems and taking the photos! He plans to use his photography degree to develop the visual side of the business, with video tours, promotion videos and drone photography. Outside of work , Michael is a keen sportsman and enjoys football, going to the gym, playing tennis and also enjoys travel. Hearnes are thrilled to have Michael on board as already he is showing a strong work ethic, eagerness to learn and a strong desire to succeed.

  • Team Member

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    Michelle Rushforth - Senior Property Consultant
    Michelle was born in Yorkshire and moved to the area with her family when she was 5. She went to St Michaels Junior School and then Glenmore Secondary School before working in the service sector. Michelle joined Hearnes in a full time capacity in 2001 and worked for a number of years before going into developing for 12 years. She re-joined Hearnes in 2019 as a part time Sales Negotiator and loves being back, now able to use her developing skills to help guide buyers. Michelle is bright and bubbly and loves being around people. She is very active and enjoys cycling, kayaking and kali training.

  • Team Member

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    Jordan Kimber - Property Consultant
    Jordan was born and raised in Poole but moved to Wimborne at the age of 13. He went to Dumpton School, St Michaels and QE. He qualified as a lifeguard at the age of 15 and worked at the QE Leisure Centre weekends and holidays. After a short spell in Estate Agency in London, he attended University in Swansea to study Business Studies. He began his working career as an Estate Agent in a national chain and joined Hearnes in February 2024.Outside of work Jordan loves most sports and follows football, rugby and tennis. He is an avid skier, having started at the age of three, and loves the mountains; he also plays football in his spare time and enjoys travelling.

  • Team Member

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    Lin Fisher -  Property Consultant
    Lin was born and bred in Poole and went to St Peter's Junior School before gaining a place at Parkstone Grammar. From there she went to Poole College and gained a private secretary certificate and worked in a Chartered Accountancy firm. Lin married, had two children and in 1988 took a part time job at a local Estate Agency as a Sunday receptionist. She loved it! Since then she moved to another agency where she worked part time for 16 years. Lin joined Hearnes soon after we opened our Poole office and she is office based providing support and customer service to our clients and staff. She has a wealth of knowledge and experience in the local area and can answer most questions! She has a big heart, is genuine, kind and has a great sense of humour. Lin is very patient, never seems to feel the pressure and is a major asset to the team. Outside work she enjoys spending time with her grandson as well as gardening, reading and also likes to deliver flowers to new home owners who have purchased their home from Hearnes!

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    Nova Kirkham - Branch Administrator
    Nova originally started working for Hearnes in 1999 as Branch Administrator at our Ferndown Office. She moved into sales and was ultimately promoted to Sales Manager before leaving in 2006 to go travelling round USA for 6 months. Since then, Nova has had two children in 2008 and 2011 and has maintained her work in Estate Agency on a part-time basis in the Poole area in a variety of roles returning to Hearnes in 2023. Having been born and bred in Poole Nova attended Poole High School has an in depth knowledge of the area. In her spare time Nova enjoys weightlifting and competed in a bodybuilding competition in 2018 maintaining her fitness ever since. She loves all sport and now particularly enjoys watching her children in their football/rugby matches and dance shows

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    Jessica Neal - Branch Marketing Co-Ordinator
    Jessica discovered an interest in the property industry at the age of 13, helping her father with his property maintenance business, which supports letting agents and block management companies. This unlocked her curiosity to tackle property management instead of refurbishing them! Since then Jessica has enjoyed uncovering new skills working in different roles within lettings, sales and block management, whilst studying Business & Management at University. Joining the Hearnes team in 2023, Jessica is enjoying utilising her academic pursuits to enhance the visual aspects of our business, actively assisting the Poole office in creating engaging social media content including, daily activity, property updates, reels, new properties, useful information for buyers and sellers.
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    User Guide

    Title

    Testimonials

    • Introduction

      Customer Testimonials

      Word of mouth, they say, is the best form of advertising. And if that's the case, we think the words that follow will be both persuasive and compelling. They're all from genuine clients, all their own words, all very satisfying for us and certainly very reassuring for you

    Testimonials from Sellers

    • Seller Testimonial

      I Highly recommend this great Estate Agent
      Laura - I was very impressed with the consideration of the gentleman that came to value my property. He adhered to Governmental rules and wore a mask , unlike the other agent . He was polite, concise and understanding of my situation. Within an hour I had an email with the valuation letter attached. What more can you ask for? I would highly recommend this great Estate Agents.

    • Seller Testimonial

      Brilliant service & always helpful
      Ms Johnson - Brilliant service, always helpful and kept us upto date with progress. Thank you.

    • Seller Testimonial

      Quality of care & service is outstanding
      Ms Johnstone-McCarthy - The quality and care of service that Lynda, Lyndon and their team provide is outstanding. I was never made to feel like just another customer and the commitment and communication cannot be underestimated. In what can be a tricky journey, I felt I had a team behind me the whole way and can't thank them enough for their supportive and caring approach. A 5 star service all round.

    • Seller Testimonial

      Pleasure to deal with & highly recommend
      Mr Cox - As many others have said, Hearnes (Poole) have been fantastic right from the very first phone call. We knew we were in safe hands straight away. They swiftly took amazing photos and created a great written summary of our property - both perfectly highlighting the key features. The marketing was in depth and top class, much more than just plonking it on Rightmove. The sales team were highly professional and motivated, whilst always very friendly and eager to help. The office team dealt with all incoming/outgoing information and messages smoothly and efficiently, once again whilst being friendly and helpful. Great stuff, pleasure to deal with and highly recommend.

    • Seller Testimonial

      We can never thank you enough!
      Tanya - Emma, I cant tell you how excited we are now and the relief of finally going into a weekend without the disappointment of not knowing what's happening.... it's incredible... and it's all thanks to you!! This is all because of you... your kindness, your unfaultering persistence and patience.... we can never thank you enough

    • Seller Testimonial

      You went far beyond the call of duty
      Mr & Mrs Coombs - Thank you so much for your professional service in selling our apartment. You have been so professional from start to finish, so helpful and reassuring the whole way through. You went far beyond the call of duty especially helping us "OAPS" with filling in all those solicitor forms. It was such a huge weight off our minds. May God bless you and continue to make you a blessing to many.

    Testimonials from Buyers

    • Buyer Testimonial

      Excellent quality of service
      Ms Osborne - I recently purchased my new home in Poole via Hearnes and was very impressed by the excellent quality of service, professionalism and frequent communication provided by Lynda Le Boutillier and her team. I would highly recommend them to others.

    • Buyer Testimonial

      Professional, committed & super friendly!
      Mr & Mrs Shephard - We recently used Hearnes for the purchase of our new home. From start to finish the process was really smooth and the team did an excellent job in keeping us updated with everything throughout the process. Even through the tough period we have been going through the team remained professional and committed to helping us secure our forever home. Special mention must go to Emma who has been amazing for us, she was also at the end of the phone to help us and give us advise and no matter what time of the day she would come back to us with details updates on our enquires. She was an absolute star. We appreciate all the hard work that was put in by the team, they were professional, committed and super super friendly and removed the stress and worry involved in the process of buying a home stress free. Thank You Thank You Thank You!!!

    • Buyer Testimonial

      Kept me informed throughout the sale
      Mr Williams - Finally got there! I found a property already under offer and asked to be contacted if the purchase fell through. Thankfully Lyn remembered me and called two weeks later as unfortunately the buyer was not able to progress. A challenging purchase as it was an executor sale on a property requiring significant work. Emma really helped with the negotiation and brokered meetings with the sellers solicitors which helped. It seemed slow progress but Emma kept me informed and worked with my mortgage broker. She worked with my solicitor to complete the purchase. Thank you. Now the work really begins on a property I hope to turn into a lovely home..... eventually.

    • Buyer Testimonial

      Hearnes are one of the best
      Mr Scott - I have recently bought my house through Hearnes and have been in regular communication with Emma and the team. Communication, attention to detail and customer care has been perfect. I work in this industry and deal with many agents but Hearnes are in my opinion one of the best. Keep up the amazing work and thank you for the service.

    • Buyer Testimonial

      Big, big thankyou to all
      John & Esa - Dear Lyndon, After a long wait, finally we had the exchange of keys today. This made possible because of your help, and we are so grateful. We came in Hearnes office to collect keys but you were not there. Everyone was so happy and excited and we were so thrilled. Again, thank you and all the staff so very much. We acknowledged your hard work, and so privileged for the gift we received. Big big thank you to all and may God bless you all
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    Disclaimer

    The content on this Microsite has been uploaded by Hearnes Estate Agents, Poole. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Hearnes Estate Agents, Poole. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Hearnes Estate Agents, Poole. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Hearnes Estate Agents, Poole on +441202377377.