Touchstone CPS, Howard Court

Please tell us about the good and bad aspects of living in your local area:

The area is a lovely place to live. There are plenty of shops, supermarkets and restaurants nearby, all within easy walking distance. Public transport is also very convenient, making it easy to get around. The neighbourhood is clean, quiet and peaceful, providing a comfortable and pleasant living environment. Overall, I am very happy with the area.

How has the building management responded to any problems or issues you have raised:

Whenever I have any questions or report an issue to the building management team, they always respond quickly and arrange for it to be resolved efficiently

Please share one thing (or more) which you wish you had known before you moved in:

The building has an excellent management team who are always friendly, helpful and professional. I really appreciate their support, and they have made my living experience here even better.

Please tell us about the good and bad aspects of living in your local area:

This property is located in the heart of High Wycombe and offers convenient, safe and comfortable accommodation. There are many shops, pubs, restaurants nearby and even the bus and train stations are in walking distance.

How has the building management responded to any problems or issues you have raised:

We haven’t had much issues to be reported since moving in. But the two situations that we did have were both handled promptly and conveniently.

Please share one thing (or more) which you wish you had known before you moved in:

There is no visitors parking within the premises of the property.

Please tell us about the good and bad aspects of living in your local area:

Living in High Wycombe right next to Eden Shopping Centre is extremely convenient. Everything is on your doorstep — Eden has all the major shops, supermarkets like Sainsbury's, restaurants, cafes and cinema within a 1-minute walk. Transport is excellent, the train station is about 12-15 minutes walk with fast trains to London Marylebone in under 30 minutes, and bus station is very close too. The Rye park and High Wycombe town centre are also nearby for walks and weekends. The area feels safe, clean and well-connected. We have never had any issues with anti-social behaviour. The only minor downside is that being so central, there can be a bit of traffic noise during peak hours and parking in town can be busy at weekends — but that's expected for a town centre location and does not really affect life inside Howard Court.

How has the building management responded to any problems or issues you have raised:

The building management has been excellent. Any problem or issue we have raised has been dealt with very quickly and professionally. Farah and Sophie from the admin team always respond immediately, keep us updated, and make sure things are followed through. Ryan from the maintenance team are fantastic — they attend promptly and fix issues properly, usually the same day. We have never had to chase anything. The team is proactive, helpful and genuinely cares about residents. The most responsive and helpful team we have experienced.

Please share one thing (or more) which you wish you had known before you moved in:

Honestly, very little — the tour before moving in was very thorough so we knew what to expect. If I had to say one thing, I wish I had known just how convenient it would be living so close to Eden Shopping Centre — you really don't need a car for daily shopping, everything is right on your doorstep. And also how helpful the on-site team would be. Farah, Sophie, Ryan and Joe make settling in so much easier than in any other building we have lived in. It’s been a smooth move from day one.

Please tell us about the good and bad aspects of living in your local area:

great area, close to shopping centre and high street easy access to everything!! safe for families too

How has the building management responded to any problems or issues you have raised:

always helpful and available to assist as well as going out of their way

Please share one thing (or more) which you wish you had known before you moved in:

forecast rent increases every year which is normal but you must account for

Please tell us about the good and bad aspects of living in your local area:

Shopping centre is conveniently close The train station is under 15 mins - can get to central London door to door in under an area

How has the building management responded to any problems or issues you have raised:

The building is quick to communicate and keen to problem solve with a customer-centric mindset

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d of known how hard it is to leave this place! They set a gold standard for customer service