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User Guide

Title

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    James Douglas began with a philosophy of service, a belief that in too many areas of business service doesn't seem to enter the vocabulary of the people on the other end of the telephone, or on the other side of the counter. The idea behind James Douglas was to create an 'angelic and blissful' service experience, to remove the hassle for the customer out of the process, making it an all over pleasant interaction with the company.
Contact us

Features

Check out our available properties

You can see the properties we're currently marketing for rent by clicking the button below:

View properties

    Disclaimer

    The content on this Microsite has been uploaded by James Douglas, Pontypridd. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to James Douglas, Pontypridd. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by James Douglas, Pontypridd. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call James Douglas, Pontypridd on +441443485000.


    User Guide

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    Selling homes throughout South Wales

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      James Douglas are a well established estate and letting agent based in Pontypridd and operating throughout Rhondda Cynon Taff ,Caerphilly and the surrounding areas. We also have offices in Cardiff and Newport and we cover across South Wales.

      Our team here are armed with a wealth of knowledge and experience allowing us to offer the best advice to our clients so that they can make fully informed decisions.

      We believe in offering a personal bespoke service to all our clients. From new apartments to large family homes, we understand the market place and our excellent team will manage and guide you through the process.

      Our thorough and professional approach to all our clients has enabled us to build our business on reputation and recommendations.

    Contact us

    Features

    Check out our available properties

    You can see the properties we're currently marketing for sale by clicking the button below:

    View properties
    User Guide

    Title

    Sell your property with an agency you can trust

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      Whether it's you're first time or the tenth time selling a property it can be a confusing and difficult process but this is where an experienced estate agent comes in to play.

      Here we have outlined main stages involved in selling your property.

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      Valuation
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      At James Douglas we endeavour to give the best advice to all vendors. We do our homework before coming to see your property so that we give you the best estimate when it comes to value. We're also local so we know the area, we understand the market which allows us to give a knowledgeable service.

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      Preparing for marketing
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      This bit is down to you! Presenting your property in the correct way will help maximise the amount of interest we receive from potential buyers as well as helping maximising final price achieved.

      Life is busy, we get it! Your home should be lived in, we get that too! However you and we want to showcase your home in the best possible way so in preparation for photos...

      De-clutter - This may upset your children but this includes putting their toy's away until all marketing is complete. Create space, give potential buyers the opportunity to see the property's full potential.

      De-Personalise - Minimise any photos or personal items that you have around the place, make it easy for potential buyers to imagine themselves living there.

      Does your property have kerb appeal? First impressions count, if people do not like the outside of the property they are less likely to want to look inside. Make the property look inviting, keep it well maintained to attract potential buyers in.

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      Marketing your property
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      When you feel happy that your home is ready for marketing then let's get it Done! We'll come along and take photos, make a floorplan, create a virtual tour and go through any of the key features with you that makes your property stand out from the rest. Once the marketing is complete and you confirm that you're happy to proceed then we will go for it.

      James Douglas will market your property on the Three main property portals Rightmove,Zoopla and On the market as well as our own website. This means that the property is given maximum exposure and reaches thousand's more potential buyers.

      All viewings are accompanied by one of our local property professionals. We will endeavour to provide feedback where possible.

      All offers will be presented to you and it is ultimately your decision as to whether or not you accept. Remember you're in control.

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    Features

    Check out our available properties

    You can see the properties we're currently marketing for sale by clicking the button below:

    View properties
    User Guide

    Title

    Buying a property

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      Buying a property whether it's your first time or you're an experienced investor it can be a long and daunting process so we have put together a guide to give you enough information to take the stress out of buying a property.

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      Need a mortgage?
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      We can help!

      Even before you begin searching for your perfect home, it's important to know what you can afford to borrow so we advise you speak to an independent mortgage adviser who has access to the whole of the mortgage market (Will offer products that they will and will not get paid on). They will then confirm what you can borrow and this will of course, influence your property search.

      We work closely with local mortgage advisers so feel free to get in touch and we can pass on your details to arrange a no obligation , free initial appointment.

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      Registering your details
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      You can register with us via our website or by phone 02920 456444 or pop into one of our branches to have a chat with one of our property consultants. By registering with us you will be the first to be notified if a property matches your criteria comes on to the market.

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      Evening and weekend viewings
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      At James Douglas we appreciate how difficult it is to view properties during the standard 9-5, so we do everything we can to work around you. We carry out Sales viewings Mon-Thursday up until 6.00pm, 5.30pm on Friday and 4pm on Saturday.

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      Making an offer
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      So you have found that perfect property it's time to make that offer! When deciding on what to offer you need to take in to consideration all extra costs such as Land transaction tax (if applicable), solicitor's costs and any works that may need to be done on the property.

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      Instructing a solicitor
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      Once your offer is accepted you will then need to instruct an efficient and experienced conveyancer Choosing a conveyancer that has good local knowledge and updates clients regularly makes a huge difference in how smoothly the transaction goes through. We can help you with this so take the stress away and leave it to us.

      Once an offer has been accepted we will send out a confirmation email and a memorandum of sales (MOS) to both parties' solicitor's so they are able to liaise with each other.

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      Surveys and mortgage offer
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      Once an offer is accepted your mortgage company will want to carry out a mortgage valuation survey. In addition to this you have the option to have your own home buyers report or full building survey carried out. A survey would point out any recommendations and structural defects and advise on the best course of action.

      This point can be very stressful for both buyer and seller if issues arise such as down valuations or further reports being required for example a requirement for a damp and timber survey, but don't worry this does not mean you cannot proceed, if you are buying via an experienced agent they will be able to offer advice.

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      The legal process
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      During the conveyancing process, your solicitor will examine the draft contract and supporting documents and raise enquiries with the seller's solicitor. You will be expected to go through the forms the seller has completed and let the solicitor know if you have any queries or concerns.

      They will carry out property searches which consist of the following :

      • Local authority searches
      • Checking the 'title register' and 'title plan' at the Land Registry
      • Checking flood
      • Water authority
      • Chancel repair search
      • Environmental Search

      Optional and location specific searches - sometimes extra searches are required or recommended depending on the location or type of property or due to particular concerns raised by the buyer.

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      Exchange and completion
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      You're almost there!

      Exchange of contracts occurs when the solicitors have completed all due diligence and are satisfied with all responses to enquiries raised and a date for completion is agreed with all parties. On exchange, the deposit is paid along with Land transaction tax ( Stamp duty , if applicable).

      Once you exchange contracts you are legally committing to buying the property.

      Completion will happen once all monies have been transferred to the Vendors (seller) solicitor and then the selling agent will be given authorisation to release keys.

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    Features

    Check out our available properties

    You can see the properties we're currently marketing for sale by clicking the button below:

    View properties
    User Guide

    Title

    Additional Services

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      Commercial Property
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      If you have a commercial space and you are looking to maximise the return on investment, we can look at options of selling or leasing the space and provide you with independent expert advice along with extensive local market knowledge.

      Our commercial services department can offer many different packages depending on the type of commercial unit. Whether it's retail premises, office space, land acquisition or industrial units, we can support and manage your commercial property investment. We look after several commercial investments and we review these at any time necessary to ensure that you are constantly benefiting and are achieving the rental potential.

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      Residential Property Management
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      As the core of our business, we take huge pride over delivering a quality and value added service. It is an industry that many believe they can do themselves, but when the responsibilities of a property manager are fully understood and the consequences of getting them wrong, it is easy to see why the educated property owner hands over this job to a full-time professional.

      Even those highly experienced in the industry look to have their properties taken care of whilst they spend their time on their day job, looking for the next purchase or simply enjoying the fruits of their labour knowing their tenants are safe and happy and their income is generated along with the capital value preserved.

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      Commercial Property Management
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      Whilst commercial property management requires a less intensive day-to-day management than other management areas, it essential the right expertise is applied to this more complex area.

      The management and negotiation of leases at the outset, especially lease terms and apportionment and oversite of the common areas require particular consideration to reduce costs, ensure a clear and simple understanding of terms by tenants and maximize the recovery of costs over the long term. This is particularly important for mixed use developments which are becoming increasingly common in city centres.

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      My student living
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      We have a student brand, called 'Student Living by James Douglas' specifically used to cater for our large portfolio of student properties. Exclusively partnered with the Student's Union in the Treforest Campus at the University of South Wales. We have a student office based on campus to help students rent a property for the academic year.

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      Block Management
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      Block or Estate Management is the day-to-day care of the freehold of a building containing flats or the grounds around with a number of blocks of flats on the site.

      This can be done on behalf of freeholders, leaseholders that have formed a Right-to-Manage company or leaseholders that are also shareholders in a company that owns the freehold their property is situated in.This can be a fairly complex process with many caveats laid down in law which is often made more difficult by the different long term goals of the owners and interactions between freeholders and leaseholders and between individual leaseholders. It is always best to have a professional third party to manage this process to provide experience and give advice on the best way of going forwards.

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      Purpose Built Student Accommodation
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      As the expectations and demands of students has continued to grow in both the standard of their education and where they live, so investors and developers have striven to match and very often exceed that expectation. Gone are the days of damp and cramped properties as the rise of purpose built student accommodation allows not just top quality living but a range of services surrounding it.

      Unfortunately the provision of property management services into this field has not kept pace with the developments that have been going up. It is vital given the size and significant investment levels to create these assets that the developers and investors choose the right manager to take day-to-day control. It is also essential that the manager is brought in to consult on the development at the design stage to advise as very often small changes can make running the assets much more cost effective.

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      Property Maintenance
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      Tradespeople who turn up.
      Builders who won't let you down.

      Clockwork aims to provide the highest standards of workmanship alongside truly great customer service. Our trades team is complimented by our office based customer crew who will relay quotes, appointments and updates to you by text, email or phone.

      Our aim is simple: Reliable people for your home and business.
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    User Guide

    Title

    Meet our team 

    • Team Member

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      Email
      Douglas Haig - Managing director
      Douglas is the Managing Director of The Seraph Group, which includes James Douglas Sales and Lettings, Seraph Property Management, Clockwork Maintenance and Construction and more recently Nuttall Parker. Nuttall Parker joined the group in 2020. Douglas is the Director for Wales for the National Residential Landlords Association and is also a Chartered Member of RICS (MRICS). Douglas has Scottish roots, raised in England, but calls South Wales his home. He is a leading representative in the property industry, lobbying in government, in particular on the regulation in the PRS, as well as looking at private and institutional investment across all tenures and is also regularly asked for comment and quoted in the news and current affairs programmes and articles.

    • Team Member

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      Bernadette Lovitt-Head of sales
      Bernie joined James Douglas in July 2022 after a lengthy career with a corporate estate agency. Bernie brings with her a wealth of knowledge and expertise in the property industry, she possesses experience in Lettings , property management and Sales. On the weekends her favourite pastime is spending time with her family, taking her dog Pickle for long walks and baking.

    • Team Member

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      Matthew Birt - Senior sales valuer
      Matt joined the company in 2022 already armed with a wealth of knowledge and experience. Matt is very passionate about offering a first class service to his clients and this is evident in the reviews that he receives. In his spare time Matt enjoys sport, especially football and spending time with his family. 

    • Team Member

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      Sarah McCormick- Sales negotiator
      Sarah joined us in 2024 and has brought with her a wealth of experience and a strong background in estate agency. She has already become an integral part of the team and our clients love her. Sarah keeps herself busy in her spare time by spending time with family and friends. 

    • Team Member

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      Charmaine Thomas - Sales progressor
      Charmaine joined the James Douglas team in 2023 and has fast become and integral part of the business. Charmaine keeps herself very busy when she's not in work with bringing up her family.
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      User Guide

      Title

      Testimonials from Sellers

      • Seller Testimonial

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        The offers came in quickly
        I'd try selling my property a few times with no avail but Nathan at James Douglas was invaluable. The offers came in quickly and he helped hugely with the solicitors and getting the sale over the line. Thanks

        Gavin Jones 

      • Seller Testimonial

        The professionalism has been top class
        After being on the market for a very long time with other estate agents my mother decided to try James Douglas. I must say the quality of service and professionalism has been top class. Dealing with Nathan at their Pontypridd office has been a pleasure, from the valuation, the photos he took, to communication with my mother and myself has been outstanding. Even though it's only been on the market for a couple of weeks there was more interest than ever and now looking to close the sale. I don't normally write reviews but I felt I had to, thank you so much Nathan it's been a pleasure.

        Steve Davies

      Testimonials from Buyers

      • Buyer Testimonial

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        Incredibly impressed with the service
        I recently bought a property from Nathan at James Douglas and was incredibly impressed with the service. It was quick and easy to arrange a viewing outside of work time which was important to me. 

        Jack Addicot

      • Buyer Testimonial

        Highly recommend James Douglas
        We've recently bought our first house through James Douglas Estate agents. The service we have received has been exemplary. Nathan dealt with our house purchase and at all times he was professional, knowledgeable and most importantly, friendly. He made sure we were kept informed at every stage of the process and on several occasions went above and beyond what would be expected. We would highly recommend James Douglas to any prospective buyers. Thanks again! 

        Cathryn and Anthony Doyle
      Contact us

      Disclaimer

      The content on this Microsite has been uploaded by James Douglas, Pontypridd. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to James Douglas, Pontypridd. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by James Douglas, Pontypridd. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call James Douglas, Pontypridd on +441443485000.


      Welcome to James Douglas, Pontypridd

      Title

      • Introduction

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        James Douglas began with a philosophy of service, a belief that in too many areas of business service doesn't seem to enter the vocabulary of the people on the other end of the telephone, or on the other side of the counter. The idea behind James Douglas was to create an 'angelic and blissful' service experience, to remove the hassle for the customer out of the process, making it an all over pleasant interaction with the company.

      Find Us

      Branch address

      1
      Church Street,
      Pontypridd,
      CF37 2TH

      Get in touch

      Buying: 01449 701232  Local call rate
      Letting: 01449 701324  Local call rate

      Disclaimer

      The content on this Microsite has been uploaded by James Douglas, Pontypridd. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to James Douglas, Pontypridd. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by James Douglas, Pontypridd. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call James Douglas, Pontypridd on +441443485000.