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User Guide

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    At the Hook Office of Mackenzie Smith we have in depth experience and intimate knowledge of the local property market within Hook and towns and villages nearby, between Basingstoke and Reading, including Newnham, Old Basing, South Warnborough, Odiham and Rotherwick.

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    Welcome to Hook
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    Hook and the surrounding villages offer a very diverse range of housing types; from starter homes, set within the convenience of modern cul de sac's, through to imposing period properties located within the surrounding rural, and semi-rural locations.

    There is also a great sense of community within the area thanks to an abundance of clubs and groups, which combined with a wide selection of pubs and restaurants make Hook a very enjoyable place to live.

    In addition, Hook offers great local schools and easy access to the M3 and M4 motorways, as well as having its own mainline train station which serves London Waterloo in under an hour making Hook one of the most convenient places to live in the area.

    If you are looking to move to the area, or if you already live in Hook or the surrounding areas and would like to benefit from our expert marketing and local knowledge, please do not hesitate to give us a call.

    Simon Dredge, Branch Manager

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    Welcome to Mackenzie Smith
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    Mackenzie Smith has been selling property and land across North Hampshire since 1992. We are an independent Estate Agency business with a determined approach and a very good track record in the sale and letting of all types of residential property.

    We believe in delivering outstanding customer service and ensuring that our clients receive the very best service possible.

    Our role is to provide you with accurate valuation advice, negotiate on your behalf and manage the entire sales or lettings process for you. Since our formation, we have always provided our clients with the services of a Director, Manager or Senior Client Manager to personally handle and take responsibility for your business. This ensures consistency and quality is maintained throughout your dealings with Mackenzie Smith.

    When I founded the company, my aim was to ensure that every client felt that they were our 'only client'. This commitment is still maintained to this day and we look forward to representing you.

    Ed Mackenzie Smith, Chairman

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User Guide

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Sell Your Home with Mackenzie Smith

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    Client Focus
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    When you sell your home with Mackenzie Smith, whether it's a 5 bedroom detached house or a studio apartment, you will be assigned a Senior Client Manager who will be your main point of contact and responsible for making sure your property sale is managed to the highest standard.

    Your Senior Client Manager will represent your best interests, provide advice, listen to your needs and maintain regular contact so you are always well informed; this is how we are able to offer an excellent tailored service to our clients time and time again.

    Senior Client Managers backed up by a close knit team, support you from the moment you decide to put your property on the market, to the moment the keys are handed over to the new owner.

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    Accurate Valuation Advice
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    We recommend getting a property valuation and appraisal of your local property market before starting the search for your next home, this will allow you to know where you stand and make decisions on your next move.

    When looking to purchase your next property, having a property sale and an arranged mortgage in hand will put you in the best position to have an offer accepted.

    Only our most experienced staff are entrusted to value your property to make certain our advice is accurate. Your property valuation will be based on an in depth knowledge of the local area, analysis of the property type and condition, years of valuation experience and an understanding of local price trends and the current property market.

    Correct advice in the first instance is vital as it underpins our ability to deliver the results that you are hoping to achieve.

    Our advice is just that; when we value your home, we are advising you on what we believe to be the correct value, so that we can secure the best price within your desired timeframe.

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    Property Marketing
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    When we market your property we make it easy for buyers to find your home and actively approach our database to find your buyer.

    High quality printed details are available from our offices, whilst all the information about your home is widely available on the internet via our new responsive website and through popular property websites such as; Rightmove and Zoopla, as well as on property searches on The Times, The Sunday Times, The Telegraph, The Independent and many other popular websites.

    In addition, our marketing department produce property editorials to feature in the local newspaper, on our blog and in our newsletter which help a property to stand out from the crowd. Social media provides more opportunities to be involved with the promotion of your home, we can post your property to like and share, or promote it to a targeted audience.

    When you instruct us to sell your home we use powerful marketing to support the sales process. Our in house team are able to react quickly to any requirement from our offices; ranging from a bespoke advertisement, targeted email campaigns to a new editorial release, and regularly deliver innovative marketing solutions for new homes and residential sales clients.

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    Personal Service
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    Our professional advice and support doesn't stop at the valuation. Your goals are at the heart of our strategy to sell your home, and we will advise you on what to expect at every stage of the moving process.

    When your house is on the market, we will keep you informed of interest in your property and what actions can be taken to generate further interest to attract the right buyer, if steps need to be taken we will offer our advice and will act on your instructions.

    We get the full background on any potential buyer who wants to view and make an offer on a property; what the situation is with their current accommodation, are they ready with a mortgage, what are their expectations on timescales, and so on, with a view to aligning the right buyer and seller.

    Mackenzie Smith carry out accompanied viewings with serious house hunters providing peace of mind for the homeowner.

    Negotiation is key to putting together a successful sale. Our team are highly experienced in negotiating a property sale, following guidance on codes of conduct set out by The Property Ombudsman and working in the best interest of the client. Skilled negotiation means fully understanding the motives of our client, not just financially, but in all aspects, from the preference for a cash buyer to factoring in desired timescales.

    Once the sale has been agreed our work does not stop there, we regularly communicate with all parties involved in the sale; solicitors, mortgage valuers, surveyors and the buyer and seller to maintain the momentum needed to get the sale through to the exchange of keys.

    We have often dealt with complex chains to enable a sale to complete, and understand that regular communication is essential to providing a good service and reassurance to all parties.

    It's not just about selling your property, it's about making the process as simple and problem free as possible, whilst getting the optimum value for your home within desired timescales.

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    We look forward to representing you.
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User Guide

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Buying Through Mackenzie Smith

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    Finding the perfect home can be a difficult process but rest assured we are here to help. Mackenzie Smith have been selling homes to customers since 1992 so we have in depth knowledge of what you can expect in the local property market.

    We always appreciate that looking for a property to buy and moving forward to purchase the property can be challenging, particularly if you are a first time buyer or moving to a new area and juggling with work commitments.

    Whether you are buying a starter home or a home for a large family we will treat you with respect and always endeavour to assist you in any way we can.

    If you register with us and tell us your preferences and limitations we will keep you informed through your preferred channel of communication. We will keep you up to date with what is coming on the market, price changes and open days. We can provide advice over a wide range of property issues and local information including transport links and school catchment areas.

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    What brings Buyers to Hook?
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    The majority of buyers moving into Hook are young families and commuters. Hook provides excellent commuter links via the mainline train station that serves London Waterloo in just under an hour, along with the M3 and M4 motorways which are very easily accessible. With London prices ever increasing and congestion there a constant interest in relocating, I have been experiencing an influx of London clients moving to Hook where they have been able to commute in and out of the city without adding much to their existing journey times.

    In addition, many buyers choose Hook for the local schooling, which is superb. Hook infants and primary school is very popular and is a short walk from most houses within the Village. Robert May's senior school ,which serves Hook, benefits from excellent Ofsted results and is also a major decision factor for those choosing to live in Hook.

    The current marketplace in Hook and the surrounding area is experiencing high levels in demand but has for considerable time been short on supply. The upshot of this is that it has created a very strong position from which to sell from. Clients have been confident that I have been able to achieve the best price possible whilst taking our pick of the best buyers. The majority of Hook was built in the late eighties and early nineties so the village is greatly populated by modern houses within estates which have always been in demand but in particular the North side of the village has always been the preferred side of Hook. From here the village is easy to walk to and the open countryside to Rotherwick and beyond are also very close by.

    Having grown up in Hook myself since the early nineties, it's great to be selling houses in the area that I know and love so well. It's also been fantastic to see how the village has evolved over the years but the same core reasons why people live in Hook have not changed at all. It's fair to say that I have seen the village experience some development in that time, but the general feel of the village is much the same.

    Simon Dredge, Branch Manager

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User Guide

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Land and New Homes

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    Property Lettings & Management
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    Mackenzie Smith also provide a lettings service. We provide Full Management, Tenant Find and Rent Collection services to landlords across the area. Combining sales and lettings services positions us ideally to provide advice and facilitate portfolio growth for new and experienced landlords.

    Our highly experienced lettings team invite you to Let with us. Be happy.

    Visit the lettings micro site shown on our branch network for more information.

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    Land Services
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    Our Land Department have been selling land for Companies and Private Clients covering our office network area and beyond for over 20 years.

    As one of the most experienced land agents in the region, known for our tenacity, energy and drive to attain the best possible result for our clients, we are able to advise on various aspects of a sale of land including; contract and option negotiations, value, planning and marketing strategies.

    This is tailored to suit the individual needs of each client. We appreciate the importance of providing the right advice and are able to do this confidently, backed up with our experience of selling land for nearly 30 years throughout the area.

    There is no limit to the size or complexity of land that we deal with, so whether you are looking to sell a piece of your garden for a single plot, have a 30 acre field, commercial premises that might benefit from change of use or have already attained planning permission on your land we are happy to help.

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    New Homes
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    We are able to provide a tailor made service to all our clients, recognising that each client and development is different and requires an individual approach.

    Mackenzie Smith has a great track record in the sale of New Homes. We have dealt with new property every year since our formation in 1992. This has enabled us to develop expertise and a wealth of experience in this specialist field.

    We are able to deliver bespoke marketing to our clients that include online listings, micro sites, and many digital applications including bespoke email campaigns, copy in our hugely successful Thistleblower newsletter as well as more traditional support through newspaper advertising, leaflet dropping and local branch support. Our marketing team can work directly with the developer to ensure a highly responsive service.

    Contact us if you are interested in buying or selling new homes.

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User Guide

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Meet Our Team

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    The friendly team at Hook are always happy to help and look forward to hearing from you.

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    Simon Dredge, Branch Manager

    Simon Dredge joined Mackenzie Smith in 2007 following a successful Product Marketing career. Despite the fact that he had studied hard to gain a Marketing Degree and was happy within the Marketing arena, Simon was keen to change career path and find a new challenge.

    As he had an interest in property and enjoyed meeting new people, a move to estate agency was the obvious choice. Simon plunged himself into Estate Agency and had a very enthusiastic appetite to learn very quickly. That enthusiasm still sticks with him today as he finds working for Mackenzie Smith brings great challenges and a real sense of achievement. 

    "I love being an estate agent in Hook as I grew up here and attended the local schools so I know the area extremely well. It's great to have a real understanding of the Hook community and how the Village has evolved over the last 20 years".

    Outside of work I Simon is passionate about two things; Alpine skiing and Mountain biking. "I like to push myself in both sports and am always looking for the next bigger and better challenge!"

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    Mark Wilson, Assistant Branch Manager
    Mark has worked within the Hampshire property market for the best part of 30 years, but as he rightly claims, "no two days are ever the same". His energy, professionalism and joy for the job is evident for every client.
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    User Guide

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    What Our Clients Say...

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      We go to great efforts to provide the best customer service possible across our network of branches, and to offer personal attention to all of our clients, you will see below some of the comments our customers have left.

      See more reviews at https://uk.trustpilot.com/review/mackenziesmith.co.uk

    Testimonials from Sellers

    • Seller Testimonial

      The commitment made to our sale... was exceptional
      The commitment made to our sale by the Manager of the Hook office, Simon Dredge was exceptional. As a result of Mackenzie Smith being able to call on the expertise of a staff member from the part of the company that deals with land sales, some difficult issues were resolved and the sale of our property was achieved by Simon. This was despite the fact that there was certainly potential for failure due to some unusual access requirements. We would highly recommend the company.

    • Seller Testimonial

      went above and beyond
      I was recommended to Simon at Mackenzie Smith Hook and I am delighted with the service I received. He went above and beyond what I think is expected of an estate agent and really made me feel like I as a client mattered. Thanks to Simon I now have my forever home, but if ever the time arose to move again he would most certainly be my first point of contact. I will be - and have been recommending his services to anyone in the moving or selling process.

    Testimonials from Buyers

    • Buyer Testimonial

      I wish we had sold with them too
      We bought our property through Mackenzie Smith, and I wish we had sold with them too. From the get-go they worked hard for us to ensure we secured the property we wanted. I can honestly say Kris earnt his money 3 times over with the amount of chasing he had to do on our behalf. Bearing in mind he wasn't getting any money from us we were so pleased and grateful for his level of commitment. In comparison to our estate agents who were actually receiving payment from us, Kris did so much more work than them; hence why I wish we'd sold through Mackenzie Smith as well.

    • Buyer Testimonial

      timely and pragmatic advice
      Very happy with the service we received from Mackenzie Smith; we were kept fully informed at each stage of the buying process, with timely and pragmatic advice. All of our additional viewing needs were met promptly and the absence of 'hard sell' was greatly appreciated. If/when we sell our house we will not hesitate to ask Mackenzie Smith to act on our behalf.
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    Disclaimer

    The content on this Microsite has been uploaded by Mackenzie Smith, Hook. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Mackenzie Smith, Hook. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Mackenzie Smith, Hook. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Mackenzie Smith, Hook on +441256764666.