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    Rice Chamberlains has evolved. Our offices date back over fifty years, we are embedded in our communities where we live, work and serve. We have streamlined our operation to ensure the most efficient service to our clients, in the best locations, all geared to achieving the very best price for your home, whether this be for Let or Sale and ensuring you receive the very best service possible.
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Landlords Guide! 
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    What to do?
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    LETTING & FULL MANAGEMENT SERVICE
    OUR LETTING & FULL MANAGEMENT SERVICE INCLUDES:
    • Visiting you at your property, and providing a rental valuation and any other advice that you may require about letting your property.
    • Advising you on compliance with the various safety regulations.
    • Locating suitable tenants. Your property will be advertised across our branch network, on our website and on major property web portals. However we have excellent contacts with various company and other establishment personnel departments, and furthermore usually have tenants waiting.
    • Accompanying potential tenants to view the property or arranging through existing tenants or landlord .
    • Obtaining and evaluating references and credit checks.
    • Preparing a suitable tenancy agreement and arranging signature by the tenant.
    • Collecting a tenancy deposit that will be treated in accordance with current legislation.
    • Arranging an inventory and schedule of condition by a professional inventory clerk*.
    • Agreeing the inventory with the tenant.
    • Supervising the transfer of gas, electricity and council tax accounts into the tenant's name.
    • Receiving rental payments monthly in advance, and paying you promptly, together with a detailed statement from our computerized management systems.
    • If required paying regular outgoings for you from rental payments.
    • Inspecting the property periodically, and reporting any problems to you.
    • Arranging any necessary repairs or maintenance, first liaising with you with the cost of such repairs and maintenance to be borne by you.
    • Contacting the tenant on a routine basis, and arranging renewals of the agreement as necessary*.
    • Checking tenants out as required, re-letting and continuing the process with the minimum of vacant periods to ensure that you receive the optimum return from your property.

    *carries additional charge

    LET ONLY SERVICE

    Our Let Only Service includes:

    • Visiting you at your property, and providing a rental valuation and any other advice that you may require about letting your property.
    • Advising you on compliance with the various safety regulations.
    • Arranging Gas Safety Certificate, Energy Performance Certificate (EPC), Electrical Testing where required.*
    • Locating suitable tenants. Your property will be advertised across our branch network, on our websiteand on major property web portals. However we have excellent contacts with various company and other establishment personnel departments, and furthermore usually have tenants waiting.
    • Accompanying potential tenants to view the property or arranging through existing tenants or landlord .
    • Obtaining and evaluating references and credit checks.
    • Preparing a suitable tenancy agreement and arranging signature by the tenant.
    • Collecting a tenancy deposit that will be treated in accordance with current legislation.*
    • Arranging an inventory and schedule of condition by a professional inventory clerk where instructed.*
    • Setting up of standing order from tenant to landlord.

    *carries additional charge

    GUIDE FOR LANDLORDS

    Before a property can be let, there are several matters that the owner will need to deal with to ensure that the tenancy runs smoothly, and also that they comply with the law. We provide summarised information below. If you require further advice or assistance with any matter, please do not hesitate to contact us.

    PREPARING THE PROPERTY

    We have found that a good relationship with Tenants is the key to a smooth-running tenancy. As Property Managers this relationship is our job, but it is important that the Tenants should feel comfortable in the property, and that they are receiving value for their money. It follows therefore that a well presented and maintained property in a good decorative order will go towards this, whilst also achieving a higher rental figure. Tenants are also more inclined to treat such a property with greater respect and where agreed, rent for a longer period.

    GENERAL CONDITION

    Electrical, gas plumbing, waste, central heating and hot water systems must be safe, sound and in good working order. Repairs and maintenance are at the Landlord's expense unless misuse can be established. Interior decorations should be in good condition and preferably plain, light and neutral.

    FURNISHINGS

    Your property can be let fully furnished, part furnished or unfurnished. Which of these is appropriate will depend on the type of property and local market conditions. We will be pleased to give you advice on whether to furnish or not and to what level. As a minimum you will need to provide decent quality carpets, curtains and light fittings. Remember that there will be wear and tear on the property and any items provided.

    PERSONAL ITEMS, ORNAMENTS ETC.

    Personal possessions, ornaments, pictures, books etc. should be removed from the premises, especially those of real or sentimental value.

    GARDENS

    Gardens should be left neat, tidy and rubbish free, with any lawns cut. Tenants are required to maintain the gardens to a reasonable standard, provided they are left the necessary tools. However, few Tenants are experienced gardeners, and if you value your garden, or if it is particularly large, you may wish us to arrange visits by a regular gardener for an additional fee.

    CLEANING

    At the commencement of the tenancy the property must be in a thoroughly clean condition, and at the end of each tenancy it is the Tenants' responsibility to leave the property in a similar condition. Where they fail to do so, cleaning will be arranged at their expense.

    INFORMATION FOR THE TENANT

    It is helpful if you leave information for the Tenant, e.g. on operating the central heating and hot water system, washing machine and alarm system, and the day refuse is collected etc.

    KEYS

    You should provide at least one set of keys for the Tenant and one set for us, the Managing Agent in case of emergency access. The Tenant may require additional sets cut at their own expense.

    OTHER CONSIDERATIONSMORTGAGE

    If your property is mortgaged, you should obtain your lenders written consent to the letting. They may require additional clauses in the tenancy agreement of which you must inform us.

    LEASEHOLDS

    If you are a leaseholder, you should check the terms of your lease, and obtain any necessary written consent before letting.

    INSURANCE

    You should ensure that you are suitably covered for letting under both your buildings and contents insurance. Failure to inform your insurers may invalidate your policies. We can refer you to insurance brokers for advice on Landlords Legal Protection, Rent Guarantee Cover and Landlords Contents and Buildings Insurance, if required.

    BILLS AND REGULAR OUTGOINGS

    We recommend that you arrange for regular outgoings e.g. service charges, maintenance contracts etc. to be paid by standing order or direct debit. However, where we are managing the property, by prior written agreement we may make payment of certain bills on your behalf, provided such bills are received in your name at our office, and that sufficient funds are held to your credit.

    COUNCIL TAX AND UTILITY ACCOUNTS

    Where we are Managing Agents we will arrange for the transfer of Council Tax and utility accounts to the Tenant. Meter readings will be taken, allowing your closing gas and electricity accounts to be drawn up. All these matters we will handle for you, however British Telecom will require instructions directly from both the Landlord and the Tenant.

    INCOME TAX

    When resident in the UK, it is entirely the Landlord's responsibility to inform HM Revenue & Customs of rental income received, and to pay any tax due. Where the Landlord is resident outside the UK during a tenancy, they will require an exemption certificate from HM Revenue & Customs before they can receive rental balances without deduction of tax. Where we are managing the property we will provide advice and assistance on applying for such exemption.

    THE INVENTORY

    It is most important that an inventory of contents and schedule of condition be prepared, in order to avoid misunderstanding or dispute at the end of a tenancy. Without such safeguards, it will be impossible for the Landlord to prove any loss, damage, or significant deterioration of the property or contents. In order to provide a complete service, we will if required arrange for a professional inventory clerk to prepare an inventory and schedule of condition, at the cost quoted in our Agency Agreement.

    WHAT IS AN ASSURED SHORT HOLD TENANCY

    Most tenancies will automatically be Assured Short hold Tenancies (ASTs), provided the rent is under £25,000 a year and the property is let to private individuals. Tenancies are usually granted for an initial fixed term of either 6 to 12 months. When the fixed term has expired the landlord is able to regain possession of the property provided he gives two months written notice to the tenant. In addition, if the tenant owes at least 2 months or 8 weeks rent on the property he can apply through the court to seek a possession order.

    HEALTH AND SAFETY, AND OTHER LEGAL REQUIREMENTS

    The following requirements are the responsibility of the owner (Landlord). Where we are managing the property they are also our responsibility. Therefore where we are managing we will ensure compliance, any costs of which will be the responsibility of the landlord.

    GAS

    Annual safety check: Under the Gas Safety (Installation and Use) Regulations 1998 all gas appliances and flues in rented accommodation must be checked for safety upon installation andat least every 12 months thereafter by a competent engineer (e.g. a GAS SAFE/CORGI registered gas installer).
    Maintenance: There is a duty to ensure that all gas appliances, flues and associated pipe work are maintained in a safe condition at all times.
    Records: Full records must be kept for at least 2 years of the inspections of each appliance and flue, of any defects found and of any remedial action taken.
    Copies to tenants: A copy of the safety certificate issued by the engineer must be given to each new tenant before their tenancy commences, or to each existing tenant within 28 days of the check being carried out.

    ELECTRICAL

    There are several regulations relating to electrical installations, equipment and appliance safety, and these affect Landlords and their agents in that they are 'supplying in the course of business'. They include the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets Regulations 1994, the 2005 Building Regulation - 'Part P, and British Standard BS1363 relating to plugs and sockets. Although with tenanted property there is currently no legal requirement for an electrical safety certificate (except in the case of all HMOs) it is now widely accepted in the letting industry that the only safe way to ensure safety, and to avoid the risk of being accused of neglecting your 'duty of care', or even of manslaughter is to arrange such an inspection and certificate.

    FIRE

    The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (amended 1989 & 1993) provide that specified items supplied in the course of letting property must meet minimum fire resistance standards. The regulations apply to all upholstered furniture, beds, headboards and mattresses, sofa-beds, futons and other convertibles, nursery furniture, garden furniture suitable for use in a dwelling, scatter cushions, pillows and non-original covers for furniture. They do not apply to antique furniture or furniture made before 1950, bedcovers including duvets, loose covers for mattresses, pillowcases, curtains, carpets or sleeping bags. Items which comply will have a suitable permanent label attached. Non-compliant items must be removed before a tenancy commences.

    SMOKE ALARMS

    All properties built since June 1992 must have been fitted with mains powered smoke detector alarms from new. Although there is no legislation requiring smoke alarms to be fitted in other ordinary tenanted properties, it is generally considered that the common law 'duty of care' means that Landlords and their Agents could be liable should a fire cause injury or damage in a tenanted property where smoke alarms are not fitted. We therefore strongly recommend that the Landlord fit at least one alarm on each floor (in the hall and landing areas).

    IS YOUR PROPERTY A HOUSE IN MULTIPLE OCCUPATION (HMO)?

    If your property is on 3 or more levels and let to 5 or more tenants comprising 2 or more households (i.e. not all of the same family) it will be subject to mandatory licensing by your local authority. Whether mandatory licensing as above applies or not, if there are 3 or more tenants not all related in any property, it is still likely to be an HMO, and special Management rules apply. We would advise all Landlords of HMOs make enquiries to the local authority in current local licensing requirements.

    THE HOUSING HEALTH AND SAFETY RATING SYSTEM (HHSRS)

    the HHSRS provides an analysis of how hazardous a property is through assessment of 29 potential hazards found in housing. Landlords have to maintain their properties to provide a safe and healthy environment. The HHSRS is enforced by local authorities.

    TENANCY DEPOSIT PROTECTION

    From 6 April 2007, all deposits taken by landlords and letting agents under Assured Short hold Tenancies (ASTs) in England and Wales must be protected by a tenancy deposit protection scheme. Landlords and letting agents must not take a deposit unless it is dealt with under a tenancy deposit scheme. To avoid any disputes going to court, each scheme will be supported by an alternative dispute resolution service (ADR). Landlords and letting agents will be able to choose between two types of scheme; a single custodial scheme and an insurance-based scheme.

    THE DISABILITY DISCRIMINATION ACT 2005

    The DDA 2005 addresses disabled people's rights in respect of premises that are let or to be let, and common hold premises. Landlords and managers of let premises and premises that are to let will be required to make reasonable adjustments for disabled people. Under the new duties, provided certain conditions are met (for example, that a request has been made), landlords and managers of premises which are to let, or of premises which have already been let, must make reasonable adjustments, and a failure to do so will be unlawful unless it can be justified under the Act. Landlords will only have to make reasonable adjustments and they will not have to remove or alter physical features of the premises.

    ENERGY PERFORMANCE CERTIFICATES

    All rented properties marketed now require an energy performance survey/inspection carried out at least every ten years.
    We hope that you will find the above information useful. If there are any aspects of which you are unsure, please ask us. We look forward to being of assistance to you in the letting and management of your property.

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Tenant Guide 
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    Your guide to renting... 
    FINDING A PROPERTY

    The first step is to contact us to provide details about yourself and the accommodation you require, we then search our database for suitable properties for viewing. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the better properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months. We regret that we cannot assist DSS claimants.

    VIEWINGS

    Viewings will be arranged at times to suit you, including early evenings and on Saturdays, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

    RESERVING THE PROPERTY

    Once you have decided on a property, you will need to reserve it by paying a 'reservation fee'. If the landlord declines to grant the tenancy due to unsatisfactory references or if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application you agree to forfeit this fee.

    REFERENCES

    As a minimum we will require satisfactory references from your employer and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check will be undertaken. We may use the services of an independent referencing company to obtain and evaluate these references.

    RENTS

    Rents are normally quoted on a calendar month and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account.

    DEPOSIT

    A security deposit of usually one and a half month's rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed of which protection scheme is utilised. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

    FEES

    Please call or email us to discuss our current fees. These fees cover administration and referencing costs, applicants who require a guarantor will be charged an additional fee. Please note all applicants who intend to reside at the rented property will need to be checked out and referenced and a further fee is charged to cover this.

    ACCESS

    The Landlord will ensure that:

    • Where access is required for routine inspection(s), the tenants receive notification of the date, time and purpose of the visit not less than 24 hours in advance. Save in circumstances where issuance of such notice is impractical and that tenant privacy and entitlement to freedom from unnecessary intrusion is respected.
    • Business is pursued by the Landlord in a professional, courteous and diligent manner at all times.
    SECURITY & INSURANCE

    Before leaving the house check that all windows and doors are closed. It is the tenant's responsibility to insure their personal possessions NOT the landlords. Whilst insuring your own possessions you would be wise to include public liability and or accidental damage to the landlords' fixtures and fittings.

    REPAIRS AND MAINTENANCE

    Fixflo

    REPORTING REPAIRS

    If we are the Managing Agents, your first point of contact is Rice Chamberlains. You should contact us either by telephone, an email or in writing as detailed at the end. When you report your repair please make sure that you give us a daytime contact number. The contractor will contact you and arrange a convenient time to call.

    GAS OR FUMES

    If you think that you have a gas leak, can smell gas, or think that you or any of your family is suffering ill effects caused by fumes from a gas appliance, you should take the following actions: If there is a strong smell of Gas IMMEDIATELY CALL a gas engineer. You should:

    • Put out any cigarettes, don't light any naked flames (lighters/ matches) and switch off electric fires.
    • Check that all cooker knobs are turned off.
    • Check if a pilot light has gone out on a cooker or boiler. If there is a leak turn off the pilot light if you can.
    • Turn off the gas meter control level - located to the side of your gas meter where the supply comes in.
    • Do not operate electrical switches or doorbells - either on or off
    • Do not switch on or off any lights/sockets or appliances
    • Open your doors and windows to air your home.
    • Do not use your telephone or mobile telephone. It is possible that either one could cause a spark and ignite any gas in the area.
    • Do leave your flat/ house and go outside

    If the gas smells returns phone a gas engineer and follow the above precautions. Inform Rice Chamberlains as soon as possible about what has happened.

    If there is a slight smell of Gas, take the following precautions:

    • Check that all cooker knobs are turned off.
    • Check if a pilot light has gone out on a cooker or boiler.
    • If there is a leak, turn off the pilot light if you can, or turn off the gas supply (the lever is next to the meter)
    • Put out cigarettes, naked flames and switch off electric fires.
    • Open your doors and windows to air your home.
    • Wait until the smell of gas has gone before re-lighting pilot lights.

    The possible side effects of exposure to gas fumes include: Headaches, Migraines, Feeling light headed and Nausea.

    BURST PIPE

    Turn off the Mains water stopcock. This is typically found under the kitchen sink or near the toilet. Turn on all your taps to drain the water in the pipes if water is running down a light fitting switch it off and remove the appropriate fuse from the fuse box. Contact Rice Chamberlains as soon as reasonably practicable.

    NOTE

    Ensure you are familiar with the Central Heating System and that there is sufficient heat in the house in cold winter periods to avoid burst pipes. If you go away in the winter leave some heating on and inform Rice Chamberlains of your absence.

    ELECTRICITY

    If the power to your home and your neighbor's home suddenly goes off, contact your electricity supplier.

    If the power to an appliance goes off check the plug and fuse box.

    Note: If you have a key meter remember to check that you have credit.

    LANDLORD'S REPAIR RESPONSIBILITIES

    The Landlord is responsible for the upkeep of:

    • The structure of the building
    • The outside of your home, which includes the communal areas
    • The plumbing, electrical and heating systems that were originally provided by the Landlord (not including those that you have installed yourself). These include: The roof, drains, gutters and outside pipes, outside walls, doors, window sills, window frames & glass.
    • Outside painting and decoration Internal walls, skirting boards, doors & door frames, door jambs, thresholds, floors and ceilings (but not internal painting & decorating)
    • Major internal plasterwork, Flues, chimneys and chimney stacks (but not cleaning the chimneys). Also fences, pathways, boundary walls, steps, ramps and stair-lifts.
    • Garages and outbuildings (where provided by the Landlord), common entrances, stairways, lifts and lighting Rubbish chutes
    • Water pipes & tanks, gas pipes and electrical wiring
    • Electrical sockets and smoke detectors (where fitted by the Landlord), light fittings (but not plugs or other fittings that are not fitted by the Landlord)
    • Basins, sinks, baths, toilets, flushing systems and waste pipes
    • Water heaters, boilers, fireplaces, fitted fires and radiators Re-tiling in bathrooms and kitchens.

    Please Note: There are certain repairs that if caused by you, a member of your household or a visitor to your home, may result in the Landlord asking you to pay for the cost of making the repair (for instance, broken windows or doors).

    TENANT'S REPAIR RESPONSIBILITIES

    You are responsible for: Internal decoration, minor repairs, maintenance of appliances and fittings installed by you that do not belong to the Landlord (unless the Landlord has agreed to adopt them). This includes:

    • Painting and decorating of the inside of the property
    • Altering doors for carpets
    • Replacing lost or damaged keys (The Landlord will charge you for the actual cost of replacing keys and fobs plus a reasonable cost for their time in doing so)
    • Repairing small plaster cracks
    • Replacing electric plugs, fuses & light bulbs
    • The upkeep of your own garden
    • Plumbing in your own washing machine
    • Replacing the toilet seat
    • Bath and sink plugs.

    If repairs are necessary to any of the Landlord's furniture or fittings, contact Rice Chamberlains immediately. Do not make your own arrangements to have the repairs done as you may have to pay for them and any damage incurred. You should also report repairs to us that are the Landlord's responsibility to carry out.

    PROGRAMMED MAINTENANCE

    This is work that the Landlord needs to do in order to keep your home and the estate in general good condition. It includes:

    • Contracts for servicing lifts, boilers, and heating systems
    • External painting, planned replacement, or the maintenance of certain parts of the building, which may wear out or require servicing (roof tiles, fencing, etc)
    HEALTH AND SAFETYGAS APPLIANCES

    The Landlord will ensure that:

    • All means of use and supply of Mains gas and alterations and repairs to gas installation shall comply with the current Gas Safety (Installation and Use) Regulations.
    • All gas appliances will be serviced annually by a competent Gas Safe registered technician and a record of the safety check will be issued to each existing tenant within 28 days of the check being completed and to any new tenant before they take up occupancy
    • All repairs to gas and supply pipe work and appliances will be carried out by registered Gas Safe fitters.
    ELECTRICAL INSTALLATIONS AND APPLIANCES

    The Landlord will ensure that:

    • All repairs and improvements in electrical installations comply with the current IEE Wiring Regulations.
    • All components used in electrical wiring installations and repairs comply with the International Standard and all appliances will be installed in accordance with the Manufacturer's instructions.
    • All electrical appliances provided by the owner are functioning in accordance with the Manufacturer's operational limits and are capable of being operated in a safe manner.
    • Appliances should be visually inspected on a regular basis for wear and tear and in the event of any defects found they will be remedied. In addition a Portable Appliance Test (PAT) should be carried out by a competent electrician at not less than two-year intervals. A record of the PAT should be kept for reference.
    MANAGEMENT OF DISPUTES

    When disputes between Landlord and Tenants arise a reasonable and prompt approach in dealing with the issues by both parties is the key to an amicable and effective resolution of the problems. The Landlord will:

    • Respond reasonably and promptly to tenant or tenant's representatives in regard to any complaints or difficulties raised by tenants.
    • Maintain courteous professional relations with tenants during any dispute.
    AT THE END OF THE TENANCYNOTICE

    When you wish to terminate the tenancy give Rice Chamberlains written notice as specified in your tenancy agreement. To ensure your deposit is paid back quickly, arrange to have all your bills paid up to date and provide the necessary receipts/proof. Agree with Rice Chamberlains what is required. Remember to cancel your Standing Orders. We will require your written permission for any future references you may require which we are able to provide for an additional fee.

    DEPOSITS

    Tenants are issued with clear written guidelines regarding the standard of cleaning and other arrangements for bringing the tenancy to an end. This is to avoid any misunderstandings regarding the standard of cleanliness and condition of the property expected at the end of the tenancy. The deposit will be dealt with in accordance with the relevant tenancy deposit scheme.

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Meet The Team! 
  • Introduction

    Who will you be dealing with? 
    Welcome to our team page. Here we will put a face to the name and let you know who you will be dealing with on a daily basis... 
  • Team Member

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    Melissa Brown - Senior Lettings Consultant 
    We're delighted to have Melissa back in the ranks! Melissa has taken a short career break after having her little boy but has rejoined the firm after a couple of years away in 2016. Melissa has bags of experience, with eight years' worth of lettings experience behind her. Having worked for some of the largest agents in the country Melissa has come back to help us progress and grow our lettings side of the business. Melissa and her colleague Hannah are based out of our Moseley office but cover all of our areas, so if you are thinking of letting your property give the guys a call!
  • Team Member

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    Hannah Gardner - Lettings Consultant 
    Hannah has recently joined the firm and has been a great addition for us. Hannah's focus is customer service, be it if you are a landlord or tenant she will always do her best to ensure you get the best service possible. 
  • Team Member

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    Gemma Hibbert - Lettings Accounts 
    Gemma has worked her way through her accountancy exams and qualifications over the past few years since being with us and carries out some major work for us. Gemma looks after all of the incoming and outgoing invoicing for the landlords and tenants alongside her daily accountancy role. Gemma also has the job of decorating our office for any festive celebrations! 
  • Team Member

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    Rachel Costello - Accounting Team 
    Rachel has worked for the firm for a long time through our various changes and has an extensive accounting background and is now in charge of our on-going lettings compliance and makes sure all of our tenants and landlords are safe and well alongside her usual daily accountancy duties. Both G
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    Title

    • Introduction

      What do our clients think about us? 
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    Testimonials from Landlords

    • Landlord Testimonial

      Really helpful, friendly staff
      Really helpful, friendly staff. Helped our move go smoothly and always felt in the loop!
    • Landlord Testimonial

      They also found me some ideal tenants.
      Maxwell DavisRC have provided me with an efficient and courteous letting agent service for over two years. They also found me some ideal tenants.
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    Disclaimer

    The content on this Microsite has been uploaded by Rice Chamberlains Estate Agents Limited, Moseley. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Rice Chamberlains Estate Agents Limited, Moseley. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Rice Chamberlains Estate Agents Limited, Moseley. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

    *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

    Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

    Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Rice Chamberlains Estate Agents Limited, Moseley on 0121 442 4040.


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      Rice Chamberlains has evolved. Our offices date back over fifty years, we are embedded in our communities where we live, work and serve. We have streamlined our operation to ensure the most efficient service to our clients, in the best locations, all geared to achieving the very best price for your home, whether this be for Let or Sale and ensuring you receive the very best service possible.
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    Title

    Thinking of selling? 
    • paragraph

      Your guide to choosing your agent... 
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      WE HAVE MADE THE DECISION TO SELL, WHAT DO WE DO NEXT?CHOOSE AN AGENT

      Top 5 questions you should ask yourself when choosing your Estate Agent.

      Q1. SHOULD I CARRY OUT RESEARCH?
      • Take time to research Estate Agents in your area, look for reviews on their websites and seek feedback from past customers.
      • Monitor which Agents are selling properties locally. You can do this by looking on property websites, driving around your area and talking to friends, family members and neighbours.
      • Before they visit, think about what type of services you want from an Agent particularly any extras, such as professional photography.
      • Select the best two or three Agents as this gives you a good spread of views, invite each to inspect your house and give you a valuation of the property. Now you will be able to make an informed decision on which one is the most suitable to sell your house.
      DURING THEIR INSPECTION ASK THEM THE FOLLOWING QUESTIONS:
      • How many similar properties have they sold recently?
      • At what price?
      • How many viewings and how long did it take to sell the properties?
      • How many buyers are currently looking for properties like yours?
      • Are they a member of the Property Ombudsman? All Estate Agents must belong to an approved redress schemes.
      • What price would they market your property for?
      • What price would they expect you to achieve?
      • What price would they consider if you were looking for a 'quick sale'?
      • Who will do the viewings?
      • Can you have a copy of the Agency's contract?
      • Will they organise the Energy Performance Certificate and what is the cost?
      • How and where will they promote your property?
      • Which property websites do they advertise on?
      • What are their charges and at what stage do you have to pay?
      • Are there any up-front fees? Or costs if you decide to withdraw your property?
      • When the deal is agreed will they progress the sale liaising with the Solicitors and keep you regularly updated on the progress?
      Q2. WHAT WILL I GET FOR MY FEES?
      • Typically, people rely on two main criteria when deciding to instruct an Estate Agent. They will pick the one which either charges the lowest commission rate or offers the highest sale price.
      • Instruct the Agent who inspires you with confidence by showing trust and integrity; they will have the same effect on the potential buyers of your home.
      • The question to consider is will you get less if you pay less?
      • How hard will they try to make a sale?
      • How good do you think they will be at negotiating offers on your behalf?
      Q3. WHAT WILL HAPPEN IF MY PROPERTY IS OVERVALUED?
      • Inexperienced or easily lead Agents typically over value the property and more often than not this can end up with a negative impact on your eventual sale price. It can lower your expectations on your next move.
      • You may have to accept a much lower price when the house has been on the market for a considerable time.
      • Buyers get suspicious and often wonder why no one else wants to buy a property when it has been available for some time.
      • Ask the Agent how they have arrived at the value of your house.
      Q4. WHAT SHOULD I EXPECT FROM MY CHOSEN ESTATE AGENT?
      • What is important to you?
      • List down the things you expect and ask them to demonstrate how they can meet these expectations.
      • Fees and valuation aside, judge your Agent by the way you feel about him/her and their company ethos. Are you comfortable working with them?
      • Are you feeling confident in their ability to help you sell at the best price?
      • Be fair with your expectations but make it clear why you want those standards.
      Q5. HOW IMPORTANT IS THE PRESENTATION OF MY HOUSE?
      • Professional Agents recognise the importance of presentation; don't feel awkward to discuss this with them. Is there any advice or simple improvements which could be done to achieve a higher price.
      • Are you prepared to do what it takes to make a sale and achieve the best price from the eventual buyer?
      I HAVE CHOSEN MY AGENT AND MY HOUSE IS GOING ON THE MARKET - WHAT DO I DO NEXT?

      Ensure the house is ready for viewings: think of what your potential buyer will see when they walk through the door and remind yourself why you bought it. Here are some pointers:

      • De-clutter- have a look round your rooms, if you are moving do you really need everything in the room? Potential buyers will be looking at what space is available to them.
      • Minor repairs- have a look at the walls, fill any holes and remove any negatives a potential buyer may see. If you decide to paint a wall/ceiling choose neutral colours that will appeal to a wider audience.
      • Air the house - add air fresheners, this will also neutralise any pet, smoke or cooking smells. Fresh flowers will brighten up a room and give a homely feeling.
      • Gardens- again potential buyers will be looking at space and usability, ensure the lawn is cut and borders are weeded. During the summer months, show potential seating areas, and during winter store away any outside furniture or empty pots to maximise space.
      WE'VE RECEIVED AN OFFER - WHAT DO WE DO NOW?
      • Be prepared to negotiate to ensure you get the best price.
      • Make it clear if any items are included in the price, this can also be a great bargaining tool. You can negotiate a higher offer if you are prepared to include, cooker, curtains blinds etc. Ensure your Agent is clear on what these items are and that they are included within the memorandum of sale.
      • Ask for the status of the purchaser, are they cash buyers or do they need a mortgage? If they are getting a mortgage do they have an agreement in principle?
      • Have they sold their house or are they in rented accommodation? These questions will help determine the length of the chain and the timing of your move. Sometimes a lower offer from a better placed buyer may be more beneficial, depending on what your plans are.
      • Ensure your Agent has checked the monetary and accommodation statuses of your potential buyer and that Solicitors have been instructed before you agree to take the property off the market.
      WHEN THE PROPERTY IS SOLD SUBJECT TO CONTRACT THE SALE IS NOW AGREED - WHAT HAPPENS NEXT?

      Choose a Solicitor who can work with you and your Estate Agent. Make sure your buyer's circumstances and financial status are thoroughly checked out. If you have no one to help you at this stage it can become very frustrating and stressful so make sure you can communicate with your Agent, Mortgage Broker and Solicitor. Once you have appointed a Solicitor you will need to give them the following information:

      • Your Mortgage Roll number and ID- this will enable them to check the legal and financial status of the property.
      • Complete the terms and conditions and the questionnaire about your property with information for example about when the windows were replaced, when the boiler was last serviced, where the boundary lines are, any disputes with neighbours, any extensions or modifications to the property etc- please note that Solicitors will ask for all certificates for any works carried out on the property so if you can locate them, sending them on at this stage will speed up the selling process.
      • Submit a fixtures and fittings list again only detailing things included in the price of the sale.
      • Discuss searches you require and submit funds to carry these out.
      • Disclose any other information crucial to the sale, i.e. any dates that you are unable to move due to other commitments.
      • Respond to any queries/enquiries from your Solicitor swiftly, again to keep the sale moving along.

      Your Agent will update you during the progression of the sale, normally every 2 weeks, keep in touch with your Solicitor as well to see if there is anything else they need from you.

      WE HAVE EXCHANGED CONTRACTS, WHAT HAPPENS NOW?

      A completion date would have been set for your move, now it's time to pack! Here are a few pointers of things to remember:

      • Redirect mail to your new address; contact the local Post Office they will help you with this process. Alternatively you can arrange this online on the Post Office website.
      • Fill in any holes when you take down any pictures or other fittings.
      • Clear any rubbish from the property and leave the bins empty, this can lead to a charge if anything is left within the property including the garage/shed/loft.
      • On your moving day ensure you read the meters for the Utilities and notify each provider with the readings and your new address. This is best done after your move so you can advise them of both at the same time.
      COMPLETION DAY

      Today you will receive a call from your Agent to let you know that funds have been received and where you need to drop the keys off. If you are buying on, you will also receive a call as to where to collect your new keys from.

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    Title

    Buying your Home.... 
    • paragraph

      Handy tips.... 
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      WORKING OUT WHAT YOU CAN AFFORD

      The first thing to look at is how much you can afford to borrow. This will give you an indication of what type of property and price range you can look at. For help and information with mortgages an Independent Mortgage Advisor is the best option. They have a wider range of products which they can look at, with a variance in fees and fixed rate % schemes. If you have an existing mortgage it's always advisable to get a quote from an Independent Mortgage Advisor as they may be able to offer you a better rate or an option to take the mortgage with you to your new home. Take care to find out any upfront costs for arranging the mortgage. Once you have found the best deal that suits you, ensure that you receive a copy of your agreement in principle (or AIP) which confirms you have been approved to borrow a certain amount of money. This is important as it will be required when you make an offer on a property. There are several other costs to consider: Survey costs, Stamp Duty, Land Registry fees, Environmental searches, Removal fees etc. Many of these costs will be paid through your Solicitors or Conveyancing Company. Get a few direct quotes with a breakdown of all the costs from a number of Solicitors or Conveyancing Companies at the point of purchasing your new home.

      LOOKING FOR YOUR NEW HOME

      This is the exciting part, now you have your budget you can go and find a new home! Have a look on websites such as Rightmove and see what sort of property is available in your price range. Think about location, what are your main requirements for the property and discuss areas you could compromise on. Register your details along with your search requirements with the Local Agents in the area. This will prompt new property details to be sent directly to you for viewing. It is important to do this as many of the best properties will sell before you even see them advertised.

      MAKING AN OFFER

      Once you have found the house you like, contact the Estate Agent and make an offer. Have your agreement in principle ready as they will need to see this before they put the offer forward to the Seller. Equally if you are a cash buyer, they would require proof of funds in the form of a statement. Make the Agent aware of your circumstances so the offer is put forward in the best light. For example, if you are in rented accommodation your offer would be chain free and also tell them how fast you can move. Don't forget to find out what is included in the sale and use this as part of your negotiations e.g. curtains, carpets, appliances, fixtures and fittings.

      SURVEY

      Once your offer has been accepted you must advise your Mortgage Company or Lender of the deal and arrange for a survey to be carried out. There are 3 types of surveys: The first is the cheapest option and the most basic which is a Mortgage Valuation survey. It just confirms that the price you've paid for the property is consistent with the current market value in the area. This then enables the Mortgage Lender to agree to the funding of the money against your property.

      The second is a Homebuyer's survey, it will check the property for anything that may be at fault or look suspicious and jeopardise the value or integrity of the house. This is fairly thorough and is probably the most popular. The third and most expensive is a full Structural survey; this covers the entire property and checks the structural integrity in depth, as well as the recommended fixes for any problems or faults which have come to light. If you are buying a property that is particularly old or in need of repair or restoration this may be necessary.
      But for most houses that are built from the 1900's onwards a Homebuyer's survey should cover everything you need.

      CHOOSING A SOLICITOR

      Check that your Mortgage Lender doesn't require you to use their panel of Solicitors. If not then your Mortgage Broker or Estate Agent will be able to advise or offer help with this, but equally speak to family and friends in order to find out who they have used or can recommend. Don't always go for the cheapest and speak to them first, pick someone you consider to be trustworthy and finally give their contact details to the Estate Agent when you are ready.

      EXCHANGE OF CONTRACTS

      There will be a number of legalities to go through before exchange of contracts takes place, the process usually takes about 6 weeks. At the point of exchange a date for completion or moving day needs to be arranged, this has to be agreed throughout the chain. The deposit funds will be transferred when you exchange which means you are now in a much more secure position for buying your home. Until this point try not to get too committed about your purchase as any number of things can affect the purchase or sale of a house.

      COMPLETION OF PURCHASE

      Make sure you have arranged to have everything connected in the new home like the TV, internet, etc and your home insurance should now be in place. The rest of the funds for the purchase of the property will be transferred on this day. The money needs to be received by the party you're purchasing from before the keys can be released to you. It can take a few hours so be prepared to wait around. When it has completed call your Estate Agent to check where to pick up the keys.

      MOVING IN

      Congratulations! You have now bought your home. Ensure you've got your Removal Company or friends ready in order to help you make the move. Check the meter readings when you arrive and have your essentials packed in a box so they're to hand, like kettles, coffee and tea bags to sustain your army of movers.

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    Title

    Independent Advice... 
    • service

      Why independent? 
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      We always advise people to shop around and get the best independent advise.  We don't offer in-house 'tied' mortgage advice in order hat you can speak to our trusted independent advisers in order to source the best deal for you, not us the agent! Therefore if you are looking for the best professional mortgage advice, then you've come to the right place.

      Moneywatch Finance was formed in 2006 by the partners who all shared a common vision of providing clients with a level of personal service that was lacking in the corporate world. They bring to Moneywatch Finance a combined experience of 60 years in the financial services industry.

      Honesty, integrity & trustworthiness are at the forefront of everything that we do.

      We are in a position to guide you through the mortgage maze and aim to find you the mortgage deal that best suits your needs.

      • We offer you professional mortgage advice.
      • The advice we provide is impartial and we are not tied to any mortgage lender.
      • We offer advice on insurance products from a range of providers.
      • We offer a confidential service.
      • If you are looking to protect your monthly mortgage payments or you want to insure the contents of your home or if you want to arrange life cover we can offer advice on products from a range of providers.
      • If you want to find out more information about how we maybe able to help you, go to the Partners page for contact details.

      Your home may be repossessed if you do not keep up repayments on your mortgage.

    • service

      Independent Surveys 
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      Looking for an independent survey? To avoid any possible conflict of interest we don't have in-house surveyors but instead we can point you in the direction of our trusted surveyors, Carpenters.


      About Carpenters; Call it chalk or call it cheese. Fact is, we're not all the same.

      What's in a name? That's the question. And why should that matter to you?

      Whether you're a lender, property professional, solicitor or a member of the public there's one thing you already know. Life has shown you that whatever you buy; or whenever you engage a service provider, there's surely a difference between one supplier and another.

      Not all firms are the same. To really stand out from the crowd, you have to work hard at it everyday, the result is what you rely on us for. Sound judgment, quality and expertise.

      What you really need to know 'About Carpenter Surveyors' is that everyday we try hard to be little better than the day before. It's as true twenty-seven years later, as it was when we started way back in 1988. Its why our clients trust us and in business trust is everything. We know because we have built a business on it.

      The distinctive Carpenter livery is seen all over the country. The Carpenter head office is based in the Midlands. A dedicated team of exceptional people support our clients and field based surveying team with administration, transcription and production support.
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    Title

    Meet the Moseley Sales Team! 
    • Introduction

      Who will you be dealing with? 
      Here are the guys that you will be dealing with on a daily basis, it's always nice to put a face to the name after all! 
    • Team Member

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      Ashley Lowe - Branch Manager / Senior Valuer 
      'Our Ash' is well known around Moseley, having been in the office for over ten years now he has helped numerous people find their dreams homes and often people always come back to him when they are looking to move again. He knows the area like the back of his hand and his reviews tell their own story. Ashley runs the office and has a fab reputation around Moseley (see the reviews page!). Working in such a small area we are all aware of how important reputation and service is, we are so lucky to have Ash on board. His dedication to his clients is second to none!
    • Team Member

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      Sarah Turner- Senior Sales Consultant 
      Sarah is one of our longest serving staff members, having been in our Moseley office for over ten years. Sarah began her life as an administrator for the office and has since made her way up to a senior negotiators position. She is immensely proud of the office and the team in Moseley, as we are of her. A dedicated staff member Sarah also enjoys being out with her friends and has her fair share of foreign holidays!
    • Team Member

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      Rachael Wright - Sales Consultant 
      Rachael has recently joined the team and has been a great addition already. Rachael has a wealth of experience in customer facing roles and also having worked in the lettings sector for the past three years has a sound knowledge of the lettings and buy to let markets. 
    • Team Member

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      Samantha Timmons - Administrator 
      am has been with our Moseley branch for a few years now and is an invaluable member of team. Sam has the duty of running the day to day admin in the office as well as constantly helping the office with booking viewings and valuations. During the time Sam has been here we've seen her grow to be a very important member of the office and company. Sam is also known for her 'Boom' e-mails whenever there is a new sale or instruction in the office!
    • Team Member

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      James Llewellyn - Company Partner 
      James is now acting company partner and runs all aspects of the business be it sales or lettings. James as been based in the Moseley office for over ten years alongside Ash and Sarah and like his team loves the Moseley marketplace. Although not always 'front line' these days James still gets involved in the day to day running of the office and is always on hand to help with any of your property questions 
    Contact us

      Title

      • Introduction

        What do our clients say about us? 
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        The most important thing to us at Rice Chamberlains is what our clients think. Without word of mouth recommendation then our business will fail. In this day and age of super fast sales we still believe there is a place, now more than ever, for honest customer service. If people are paying you then they deserves the best. If they want full service from an high street agent then you must provide and exceed expectations. That is key for us! See some of our latest reviews and make up your own mind... 

      Testimonials from Sellers

      • Seller Testimonial

        Succeeded where others failed....
        Steve Smith; Sold and Let through Rice Chamberlains "Succeeded where others failed! I was trying to let and sell my flat, an agency I used to use (based in Kings Heath) could not even find me a tenant and the property had been vacant for weeks. I contacted Rice Chamberlains and they could not do enough for me, they quickly marketed the flat for rental / sale and kept me up to date every step of the way and after a couple of weeks they not only found me a tenant but a buyer as well. Highly recommended, fantastic customer service"
      • Seller Testimonial

        Cannot recommend highly enough!
        Joanne KoulloupasSarah and Ashley successfully marketed our property, gaining us over the asking price. They were in constant contact throughout, working with us to get our house sold! Cannot recommend highly enough!
      • Seller Testimonial

        ..gave an excellent service...
        Rachel Haines

        Very helpful team who gave an excellent service to sell my property and continued to support until the sale had completed.
      • Seller Testimonial

         I knew I was going to get a fantastic service...
        Jason Oates

        From the first contact I had with Rice Chamberlains I knew I was going to get a fantastic service. Everyone that works there are so helpful and understands the anxieties people go through when trying secure a property to live in. I made many calls and they were always there for advice etc. If they promise to call back they do. All staff are so friendly. It's actually been a pleasure speaking to Rice Chamberlains and I would not hesitate to use there services again.
      • Seller Testimonial

        head and shoulders above other estate agents...
        Ben lillywhiteHave used these guys several times and have to say they are head and shoulders above other estate agents I have used in the past. Always looking after the interests of there client and have even exceeded our expectations on value not once but twice. Brilliant company to liaise with who always keeps you updated along the way, which is what you want if you buying or purchasing. That added value alone you can't put a figure on. Keep up the great work guys!
      • Seller Testimonial

        The team's communication was excellent...
        Ian StoneThe service provided by Rice Chamberlains was fantastic and at a competitive rate. Knowledge of the local market was spot on and we only needed two viewing slots to sell the house within 10 days from going live. The team's communication was excellent throughout the whole process and they were always on hand to help chase relevant parties or answer any queries. We thoroughly recommend using them
      • Seller Testimonial

        ...wouldn't dream of using anyone else.
        Penny BrownWe have moved with the team at Rice Chamberlains in Moseley 3 times now and wouldn't dream of using anyone else. Such a professional, warm, attentive and supportive team, they make the whole experience so much less stressful. It feels like a really personal service and at very competitive prices.
      • Seller Testimonial

        Exceptional customer service
        Marc Pearce
        Exceptional customer service and a real understanding of the local housing market resulting in us achieving maximum value for our home in record time (1 week). I highly recommend Rice Chamberlain to anyone considering selling their home. Pick up the phone and speak to them today!

      Testimonials from Buyers

      • Buyer Testimonial

        Great service, staff very friendly, professional.
        AnnieGreat service, staff are very friendly and professional. As a first time buyer, I was very pleased to have Lesley from Rice Chamberlains on hand to answer all my questions. Nothing was too much effort and my questions were always answered quickly. They are happy to go that extra mile to ensure the process runs as quickly and smoothly as possible. Would certainly recommend.
      Contact us

      Disclaimer

      The content on this Microsite has been uploaded by Rice Chamberlains Estate Agents Limited, Moseley. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Rice Chamberlains Estate Agents Limited, Moseley. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Rice Chamberlains Estate Agents Limited, Moseley. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Rice Chamberlains Estate Agents Limited, Moseley on 0121 442 4040.


      Welcome to Rice Chamberlains Estate Agents Limited, Moseley

      Title

      Find Us

      Branch address

      27/29 St Marys Row,
      Moseley,
      Birmingham, B13 8HW

      Get in touch

      Buying: 0121 396 0373  Local call rate
      Letting: 0121 396 1025  Local call rate

      Disclaimer

      The content on this Microsite has been uploaded by Rice Chamberlains Estate Agents Limited, Moseley. Rightmove Group Limited makes no warranty as to the accuracy or completeness of the content, any queries should be sent directly to Rice Chamberlains Estate Agents Limited, Moseley. Where properties are displayed on a page, this comprises a property advertisement. Rightmove Group Limited who operate the website Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. These property advertisements do not constitute property particulars. The information is provided and maintained by Rice Chamberlains Estate Agents Limited, Moseley. Please contact the agent directly to obtain any information which may be available under the terms of The Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Regulations 2007 or the Home Report if in relation to a residential property in Scotland and if you have any query over the content.

      *Guide Price: An indication of a seller's minimum expectation at auction and given as a “Guide Price” or a range of “Guide Prices”. This is not necessarily the figure a property will sell for and is subject to change prior to the auction.

      Reserve Price: Each auction property will be subject to a “Reserve Price” below which the property cannot be sold at auction. Normally the “Reserve Price” will be set within the range of “Guide Prices” or no more than 10% above a single “Guide Price.”

      Auction Fees: The purchase of this property may include associated fees not listed here, as it is to be sold via auction. To find out more about the fees associated with this property please call Rice Chamberlains Estate Agents Limited, Moseley on 0121 442 4040.