Roffeys Residential, Waltham Abbey

by Fiona Carr - 06/07/2015 It was a friend who suggested I contact Roffeys to let my house as he had used them to let one of his properties and found the service they provided to be exceptional. I went with his recommendation and am so pleased I did. The tenants Roffeys introduced are respectful of my property and I feel that my requirements have been completely fulfilled. A job well done by nice people who know their business

by B.Hills - 19/07/2016 Once again Roffeys have rented our house quickly and efficiently. Within a month of our old tenants giving notice our house was rented again. Staff stayed in touch and we were very happy with the service and advice.

by Charlotte - 30/06/2016 Having let properties for a number of years I was pleased a colleague recommended that I contacted Roffeys lettings. They introduced an excellent tenant and completed all the legalities and tenant reference checks in double- quick time. The advice they gave from the outset was invaluable and I felt the fees they charged me were reasonable considering the quality service they provided. Now looking to buy and let other properties through them.

by Mrs P - 27/4/2016 Roffeys came highly recommended by a friend and I now know why they were recommended. I received excellent service from the first phone call I made to them. Richard at Roffeys introduced a suitable tenant within 48 hours and was efficient in every aspect of the letting process. I am delighted with their management service and level of communication. Their maintenance contractors are great too. I can unreservedly recommend Roffeys to landlords.

by DLC - 14/11/2015 I have let my property for the second year with Roffeys. Lauren has dealt with everything from start to finish efficiently. When I needed some minor repair work done, the maintenance man was prompt and pleasant and did a great job. Wouldn't hesitate in recommending Roffeys, and have in fact already done so.

by John Collins - 29/08/2015 We recently bought a house but don't intend to live in for a couple of years. We therefore approached Roffeys with a view to them finding us a suitable tenant. Within 3 weeks the tenant was found and moved in. We found the whole process very efficiently conducted and would certainly recommend them.

Paul - 19/06/2017 We have just re-let our flat in Buckhurst Hill through Roffeys and would like to express our thanks during the past years for their excellent service in providing good tenants and undertaking all aspects of the business in a friendly and professional manner.

by AH - 16/3/2016 I transferred the management of my property to Roffeys after a poor experience with another agent. I have since been consistently impressed by the prompt and thorough approach that the team take. Issues have been swiftly dealt with, helpful advice is always available, and everyone I've worked with has been unfailingly professional and courteous. I have no hesitation in recommending Roffeys.

Laurence Prince - 15/01/2017 I was very impressed with the communication I received from the letting team throughout the whole process. They dealt with all the little things that needed repairing and introduced only quality tenants.

Miss Johnson - 01/02/2017 Our high expectations of Roffeys lettings office were certainly exceeded when we recently used them. It was an absolute pleasure to do business with such a professional estate agency whose agents' communication, interpersonal and team working skills are truly, second to none. The whole process from a mere expression of interest to the signing contracts was done in an efficient, unpressurised, friendly yet highly professional environment. It was obvious that the two agents who dealt with everything for us (Richard and Lauren) had a thorough understanding of their job role as well as the property in question. No question was too challenging for them to answer and they went through every part of the process thoroughly and in a way that was not condescending or stressful. Roffeys most definitely chose well when hiring these two, charismatic people. They are an absolute asset to the company and should be highly praised for the outstanding work they do. Thank you so much!

Carla - 24/06/2017 Very professional service, helpful and well organised company. Thank you for all your help in making my move run smoothly.

by Tony R - 18/05/2015 The letting service Roffeys provided has been exceptional from the start. In particular, Lauren and Richard who head up the lettings department exemplify excellence in customer service. They were both friendly, knowledgeable, honest and reliable in their communication delivering a first class service experience.

James Darker - 24/01/2017 From start to finish we couldn't fault the process, updated via email and phone, done all the back and forth with the landlord to ensure the property was ready and as described. Highly recommend this professional agency and will be using again, made a nice change to see such good customer service in action.

by CD - 19/05/2014 Having purchased a flat from sales (Maureen) and then let the property though Richard, in lettings, I have had the experience of both sides of the company. I have benefited from their professionalism and had a lot of great advice. The purchase of the property and transition into lettings was seamless. I would recommend Roffeys to anyone.

by Carly - 02/06/2017 I can't recommend Peter Roffey enough. Lauren White in particular has been extremely helpful throughout the entire process and we've never had to wait longer than a day for any questions we've had to be answered. Great team, great people and overall fantastic customer service. Thank you for everything!

by S Ball - 16/05/2016 I dealt with Richard in the office who was most friendly, helpful and professional. I would certainly recommend Roffeys Lettings to anyone I know who is looking to rent a property within the area. Many Thanks for all your help, I love my new home!

by Julie B - 04/03/2016 It's my first experience of renting and I have been thoroughly impressed from start to finish. Richard was very professional and extremely patient going through everything with me, all the paperwork was well presented and organised and the house is in fantastic condition. It has been an easy procedure and a pleasure to deal with Roffeys in every way. I wouldn't hesitate to recommend and I am about to rent my flat and wouldn't rent it through anyone else but Roffeys. Thanks to Peter and Richard.

by Mark C - 12/02/2016 Great service from start to finish. Now in our new home and happy!

by Mark Latchford - 07/03/2015 Extremely impressed with both the professionalism and sincerity shown by all members of Roffeys staff, answering any queries, I would like to thank the team at the lettings branch who were a great help throughout the whole time from start to finish with all our needs. Many thanks